Top Ten Ways to be a Better Arbitrator

1. Maintain control over all arbitration conferences and hearings from the outset. Set "ground rules" of behavior at the beginning-and be consistent about enforcing them!
    
2. Be familiar with, understand and be able to interpret the FINRA Code of Arbitration Procedure.
    
3. Be fully prepared for all conferences and hearings by reading the pertinent documents in advance, including the Code of Ethics for Arbitrators in Commercial Arbitration available on FINRA's website.
    
4. Be punctual in convening all conferences and hearings. If delayed, notify the administrative staff as soon as possible.
    
5. Discourage abuses of the process, such as: unreasonable requests for discovery, last-minute requests for recusal, redundant evidence or testimony, or procrastination in scheduling.
    
6. Remember your authority if and when parties fail to comply with your orders or directives.
    
7. Do not use or tolerate hostile, demeaning or humiliating words in written or oral communications among lawyers, parties, witnesses or the administrative staff.
    
8. Make all reasonable efforts to decide promptly all matters presented for decision.
    
9. The administrative staff is an integral part of the alternative dispute resolution process. Treat them with courtesy and respect at all times.
    
10. Understand and comply with the policies of FINRA Dispute Resolution regarding reimbursement for expenses and arbitrator honorarium.