FINRA Arbitrator Training Online Learning Courses

The following courses require registration in FINRA's Learning Management System before accessing them. To register for a course, go to FINRA's Learning Management System, select the Course Catalog tab and add the courses you are interested in taking. If you are a new user, you must first create an account by selecting "click here to register now."

 

After you register for a course, you will receive immediate access to it. If you have any questions, please email us or call (800) 321-6273.

 

Course Descriptions

 

  • Expungement This mandatory online course provides guidance on expungement procedures outlined in Code of Arbitration Procedure Rules 12805 and 13805 and Rule 2080. The course explains the role of the Central Registration Depository (CRD®), gives an in-depth review of Rule 2080 and discusses the specific findings arbitrators must make for FINRA to waive its right to oppose the expungement request in court. There is an exam at the conclusion of the course, and a grade of 80 percent or greater is required to successfully pass the course. The course takes approximately one and a half hours to complete, and can be done over a period of 30 days from the date of registration.

     

    The updated expungement training further emphasizes the extraordinary nature of expungement and the important role of arbitrators in maintaining the integrity of the information in CRD. The training provides additional guidance to arbitrators when conducting expungement hearings, especially in cases involving settlement of a customer dispute. The updated training also reviews expungement requests in intra-industry disputes.

     

  • Civility in Arbitration: This voluntary, online course presents scenarios that demonstrate how arbitrators should maintain civility during an arbitration hearing. Specifically, the course helps arbitrators evaluate their obligations before and during service on a case, and set a proper tone for conducting fair and efficient hearings. The course takes approximately one hour to complete and may be completed over a 30-day period.
     
  • Chairperson Training: This course instructs arbitrators on the added responsibilities of arbitrators assuming the important role of Chairperson. The course requires approximately six hours of study time, and can be completed over a period of 30 days from the date of registration. There is an online assessment at the end of the course and a passing grade of 80 percent or greater is required.
     
  • Your Duty to Disclose: This voluntary, online course focuses on arbitrators' obligations to disclose information to FINRA, parties and co-arbitrators. The course describes FINRA's disclosure requirements, explains the necessity for complete disclosure and its importance to the neutrality of the process, instructs arbitrators on how to correctly make a disclosure and reinforces the need for arbitrators to meet their continuing disclosure obligations. The course takes approximately one hour to complete, and may be completed over a 30-day period.
     
  • Discovery, Abuses and Sanctions: 
    This voluntary, online course focuses on the respective duties of arbitrators and parties in the discovery process. The course explains the Discovery Guide; discusses the need for orders of confidentiality; helps arbitrators recognize and address discovery abuses; and reviews possible sanctions if they become necessary. The course takes approximately one hour to complete, and may be completed over a 30-day period. 
     
  • Direct Communication Rule: This voluntary, online course provides an overview of FINRA's direct communication rule. The course discusses the benefits of proceeding under the direct communication rule, outlines the types of communication that are not permitted and provides practical guidance in applying the rule in arbitration. The course takes approximately one hour to complete, and may be completed over a 30-day period.
     
  • Understanding the Prehearing Stage: Initial Prehearing Conference: This voluntary, online course helps arbitrators manage the Initial Prehearing Conference. The course also assists arbitrators in organizing the Conference, keeping the parties focused on the tasks at hand-of which scheduling hearing dates is primary, and providing practical guidance on other preliminary issues that may arise during the Conference. The course takes approximately one hour to complete, and may be completed over a 30-day period.