FINRA Dispute Resolution maintains a number of publications that provide guidance on the arbitration and mediation process. Most of these publications are available online, and may be accessed and printed for free. If you have trouble accessing any of these documents, please contact (202) 728-6959 for assistance.
FINRA provides the following publication in hard copy only. To order, complete the order form (PDF 32 KB) or contact FINRA MediaSource at (240) 386-4200.