Conference and Hearing Rooms: The Los Angeles Office has 5 conference rooms available with the following capacity:
Hearing Maximum
Rooms Capacity
A 30
B 15
C 15
D 15
E 15
Please check in advance for availability if you will need special equipment like: speakerphone, telephone extension, dry ink board, easel, TV, VCR, or overhead projector.
Copies: All visitors are expected to bring with them an adequate number of documents and exhibits. This includes three copies for the Panel, a copy for each representative, and a copy for FINRA record. We will make copies at a charge of $0.50 per page. A copy store, Pro Print, Copy & Office Supplies, is located at 300 S. Grand Avenue, Suite #LP-36, (213) 687-1565.
Duplication of Hearing Tapes: At your request, we will make a copy of the hearing record at a cost of $15.00 per tape. Please call (213) 613-2680 to make arrangements. Advance payment for tape duplication is required. We will mail the tapes via regular U.S. Mail.
Emergency Procedures: In the event of an emergency, please contact a staff member immediately. The staff is familiar with emergency procedures and are ready to assist you. If an emergency occurs after hours and there is no staff available, please contact building security at (213) 687-2006.
To reach a 911 emergency operator, please use any phone and dial 911. Please note there is no prefix number used to reach an outside line; just dial 911.
Faxing: The general office fax number is (213) 613-2677. As a courtesy, visitors may receive faxes free of charge. All incoming faxes must be clearly marked with the visitor’s name and the conference room assigned to the hearing. If you are expecting a fax, please notify the receptionist. You may retrieve faxes in the reception area. In order to avoid interruptions to the arbitration or mediation, we will not deliver the faxes to the conference rooms. The cost for sending a fax from our office is $.50 per page.
File Retrieval: The Office of Dispute Resolution stores its closed case files at an off-site storage company. The cost of retrieving a case file from storage is $25.00.
Mailing Boxes/Storage: The following mailing services are located on the plaza level of the building:
- US Postal Service Office (full-service)
- Federal Express Office (full-service)
- UPS Next Day Service (drop-off bin only, located next to escalators)
We will hold boxes that you deliver to our office prior to your arrival for the hearing. Please label the box(es) with the appropriate case number, case name, and also include the representative’s name on the label. Please note we will not take custody of party exhibits or demonstrative devices if there is a break in the hearing dates. We will, however, store the Panel’s exhibit books during the break.
Notary Public: An in-house notary service is available at $15.00 per notarization.
Office Hours: The Los Angeles Dispute Resolution Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. After 6:00 p.m., access to the floor will be restricted to those individuals who have security cards. If you will need access to the suite after 6:00 p.m., please contact any of our staff members in advance to arrange for after-hours access.
Parking: There are several parking options in the Bunker Hill area. The most convenient parking is at 300 South Grand Avenue, the California Plaza building parking. Before 9:00 a.m., an early-bird discount is available. The entrance to the parking structure is on Olive Street (please refer to the directions below). For parking rates and additional information, please call (213) 687-2010. Please note FINRA only validates parking for arbitrators. Please inform your clients, witnesses, etc. about parking arrangements.
Property Removal Pass: It is the building’s property management policy to request a Property Removal Pass for all boxes and bags (with the exception of briefcases, laptop cases, and purses). If you plan on removing boxes, please see the receptionist to obtain a Property Removal Pass. Advance notice to the receptionist is appreciated.
Public Telephones: There are three public phones available. Two phones are located just beyond the kitchen area and a third phone is available in the kitchen. Please remember that you are required to use a calling card for any calls outside our local area. Additional phones may be available; please check with the receptionist.
Restrooms: Restrooms are located beyond the lobby, past the elevators. A key is required to access the women’s restroom. Please return the key to the receptionist’s station when you are finished.
Telephones and Speaker Phones: Each conference room is equipped with a telephone and a speakerphone. If you intend to use the speakerphone during the hearing, you should inquire as to what telephone number to use (each conference room has a specific phone number). You are required to use a calling card when you dial outside of the local area codes.
Transcripts/Court Reporters: We do not provide a transcript of the hearing, nor do we provide the service of a court reporter. If you plan to employ a court reporter, you must request advanced permission from the Panel. You may also request that the transcript become the official FINRA record. Please provide four copies of your written request to FINRA and send a copy to each representative.
Transportation/Directions:
Taxi Service: Taxi stands are located at the front entrance of the building on Grand Avenue and at the front entrance of the Hotel Inter-Continental on Olive Street.
Directions Arriving/Departing California Plaza
Witness Waiting Area: A witness waiting area is provided.
