Conference and Hearing Rooms: The Florida Office of Dispute Resolution has 4 conference rooms available with the following capacity:
Hearing Maximum
Rooms Capacity
1 16
2 11
3 13
4/Training Room 20
1R Mediation Room 8
1L Mediation Room 8
Please check in advance for availability if you will need special equipment like: speakerphone, telephone extension, dry ink board, easel, TV, VCR, or overhead projector.
Courier/Overnight Services:
Drop box located in building lobby
or
Call for pick-up:
Federal Express: (800) 463-3339
Airborne Express: (800) 247-2676
UPS: (800) 742-5877
or
Courier Express, Boca Raton: (561) 483-5894
Emergency Procedures: In the event of an emergency, please contact a staff member immediately. The staff is familiar with emergency procedures and are ready to assist you. If an emergency occurs after hours and there is no staff available, please contact building security at (561) 251-1107.
To reach a 911 emergency operator, please use any phone and dial 911. Please note there is no prefix number used to reach an outside line; just dial 911.
Faxing: The general office fax number is (561) 416-2267. As a courtesy, visitors may receive faxes free of charge. All incoming faxes must be clearly marked with the visitor’s name and the conference room assigned to the hearing. If you are expecting a fax, please notify the receptionist. You may retrieve faxes in the reception area. In order to avoid interruptions to the arbitration or mediation, we will not deliver the faxes to the conference rooms. The cost for sending a fax from our office is $.50 per page.
Off-Site Copying Service: Printco is located at 1307 West Palmetto Park Road, Boca Raton, FL 33486, (561) 395-0072.
Office Hours: The Florida Dispute Resolution Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. After 6:00 p.m., access to the floor will be restricted to those individuals who have security cards. If you will need access to the suite after 6:00 p.m., please contact any of our staff members in advance to arrange for after-hours access.
On-Site Copy Machine: Located to the right of the reception area.
Reception Area: All parties are to remain in the reception area until the commencement of the hearing. All witnesses are to remain in the reception area until a panel member advises otherwise. (Do not knock on the hearing door, you will be called in.)
Storage of Materials: Arrangements must be made with the FINRA Dispute Resolution staff attorney to leave any materials overnight in the conference room; however, there are no locks on the conference room doors so FINRA Dispute Resolution assumes no responsibility for loss and or theft of exhibits left overnight. Due to space constraints, please do not ship documents/exhibits to FINRA Dispute Resolution in advance of a hearing. Parties must make arrangements for pick-up or shipment of materials following conclusion of a hearing or dates of hearing. FINRA Dispute Resolution staff will not be responsible for arranging shipment or transfer of documents to another location.
Tape Duplication Service: To order duplication of your hearing tapes, please fax your request in writing to the FINRA Dispute Resolution attorney handling your case at (561) 416-2267. Ray Hayden – (954) 806-3580 – is our off-site contact for duplication of hearing tapes ($20.00 per tape). He will contact you directly in order to make arrangements for payment and delivery of tapes.
Telephone Usage: Telephones are available for local phone calls in the telephone rooms located to the right of the reception area. To access an outside line dial "9" and the area code and phone number. Long distance calls need to be placed with a calling card through the receptionist.
Transcription Service: To order transcripts from your hearing tapes, please fax your request in writing to the FINRA Dispute Resolution attorney handling your case at (561) 416-2267. Sandy Jones – (954) 766-8808 – is our off-site contact for hearing transcripts ($3.70 per page). She will contact you directly in order to make arrangements for payment and delivery of transcripts.
Witness Waiting Area: A witness waiting area is provided.
