Conference and Hearing Rooms: The Chicago Office has 8 conference rooms available with the following capacity:
Hearing Maximum
Rooms Capacity
A 15
B 15
C 25
D 15
E 5
F 5
G 5
H 5
Please check in advance for availability if you will need special equipment like: speakerphone, telephone extension, dry ink board, easel, TV, VCR, or overhead projector.
Delivery and Pickup: See receptionists at front desk (during regular business hours). After hours: stop at security desk for instructions.
Emergency Procedures: In the event of an emergency, please contact a staff member immediately. The staff is familiar with emergency procedures and are ready to assist you. If an emergency occurs after hours and there is no staff available, please contact building security at (312) 443-1950.
To reach a 911 emergency operator, please use any phone and dial 911. Please note there is no prefix number used to reach an outside line; just dial 911.
Facsimile Machines: FINRA Dispute Resolution does not have a facsimile machine dedicated to party and arbitrator usage; however, if you need to send or receive a facsimile you may use our office's facsimile machine at no charge. The facsimile number is (312) 236-9239.
Faxing: The general office fax number is (312) 236-9239. As a courtesy, visitors may receive faxes free of charge. All incoming faxes must be clearly marked with the visitor’s name and the conference room assigned to the hearing. If you are expecting a fax, please notify the receptionist. You may retrieve faxes in the reception area. In order to avoid interruptions to the arbitration or mediation, we will not deliver the faxes to the conference rooms. The cost for sending a fax from our office is $.50 per page.
File Retrieval: FINRA Dispute Resolution staff will retrieve an archived closed file for parties only. The cost for retrieval of a file is $25.00 and the cost to return the file to archives is $25.00. These charges will be passed on to the party requesting the file.
Restroom Facilities: are located outside the office. The men's room is located in the first hallway as you turn to the right outside our office entrance. The women's room is across the elevator lobby and right down the hall past the elevators. You must obtain and return the keys to each restroom at the receptionist's desk.
Off-Site Copying Service: Kinko’s is located at 29 S. LaSalle, (312) 578-8520. They can assist with all large copying needs.
Office Hours: The Chicago Dispute Resolution Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. After 5:00 p.m., access to the floor will be restricted to those individuals who have security cards. If you will need access to the suite after 5:00 p.m., please contact any of our staff members in advance to arrange for after-hours access.
Photocopies: The FINRA Dispute Resolution staff can make copies for parties at a charge of 50 cents per page for up to 15 pages. Please contact either the receptionist or the staff attorney assigned to your case for photocopy assistance. In the event there is a large photocopy requirement, please use an off-site service.
Storage of Materials: Parties and arbitrators must make arrangements with the FINRA Dispute Resolution staff attorney to leave any materials overnight in the conference room; however, there are no locks on the conference room doors. Accordingly, FINRA Dispute Resolution assumes no responsibility for loss and or theft of exhibits stored overnight. If parties wish to ship documents to FINRA Dispute Resolution in advance of a hearing, they may do so. FINRA Dispute Resolution staff will place the documents in the hearing room. FINRA Dispute Resolution cannot store exhibits between hearing dates due to space constraints; therefore, parties must make arrangements for pick-up or shipment of materials following the conclusion of a hearing or dates of hearing. FINRA Dispute Resolution staff will not be responsible for arranging shipment or transfer of documents to another location; however, parties may arrange to have documents picked up and shipped from FINRA Dispute Resolution’s office.
Tape Duplication Service: Parties may request duplicate tapes of a hearing. The cost for this service is $15.00 per tape if a tape is duplicated by FINRA Dispute Resolution. In the event of a large or rush duplication request, FINRA Dispute Resolution uses the services of an outside vendor. The charge for this service is $15.00 per tape plus a messenger fee of $15.00 and arrangements, including prepayment, must be made directly with the vendor. FINRA Dispute Resolution’s outside vendor in Chicago is:
Steve Schwartz
Audio Mixers Recording Service
441 East Erie Street
Chicago, IL 60611
(312) 255-9350
Telephone Usage: Telephones in the reception hallway are available for local phone calls. To access an outside line, dial "9" and the phone number. Long distance calls must be placed with either an operator or with a telephone calling card. Again, please dial "9" to access an outside line.
Witness Waiting Area: A witness waiting area is provided.
