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Email Troubleshooting |
In order to ensure consistent delivery to your email box, we recommend adding our email domain to your safe sender list. This lets your email application know that you approve our email. Please follow the instructions below for your specific email application. Also listed below is information for your email administrator to approve our email domain at the server level.
If you still experience issues after attempting both whitelist options or if your email application is not listed in the instructions below, please let us know by sending us your email address.
User Instructions
AOL Subscribers
- From your mailbox screen click on the drop down arrow to the right of the 'Mail Options' and then click on Address Book.
- Click the Add button (Add Contact for version 8.0).
- Type in or copy and paste webmaster@magnetmail.net into the 'Screen Name' block, and then click Save.
- Type in or copy and paste finracorporatenotification@finra.org into the 'Screen Name' block, and then click Save.
Hotmail Subscribers
- Select the Options links in the upper right of the screen.
- Click on Junk E-Mail Protection.
- Click on Safe List.
- Type in or copy and paste webmaster@magnetmail.net into the the box and then click Add.
- Type in or copy and paste finracorporatenotification@finra.org into the the box and then click Add.
Yahoo Subscribers
- From your mailbox screen click on the drop down arrow to the right of the 'Addresses' and
then click on Add Contact.
- Type in or copy and paste webmaster@magnetmail.net into the the Email box and then click Save.
- Type in or copy and paste finracorporatenotification@finra.org into the the Email box and then click Save.
MSN 8 Subscribers
- Click on E-mail settings.
- Click on the Junk Mail link.
- Click on Safe List.
- Click on Add an item to this list.
- Type in or copy and paste webmaster@magnetmail.net into the the Safe List box and then click Add.
- Type in or copy and paste finracorporatenotification@finra.org into the the Safe List box and then click Add.
MSN 9 Subscribers
- Click on Settings: E-mail | Junk e-mail.
- Click on the Junk E-mail Guard link.
- Click on Safe List.
- Type in or copy and paste webmaster@magnetmail.net into the Safe List box and then click Add.
- Type in or copy and paste finracorporatenotification@finra.org into the Safe List box and then click Add.
Juno/Netzero Subscribers
- From your mailbox screen click on the Address Book tab.
- Next to the Lists tab Click the 'Add new contact' link.
- Type in or copy and paste webmaster@magnetmail.net into the Email Address block, and then click the Save button.
- Type in or copy and paste finracorporatenotification@finra.org into the Email Address block, and then click the Save button.
Earthlink Webmail Subscribers
- From your mailbox screen click on the Address Book.
- Click the Add button.
- Type in or copy and paste webmaster@magnetmail.net into the E-mail block, and then click the Save button.
- Type in or copy and paste finracorporatenotification@finra.org into the E-mail block, and then click the Save button.
Outlook 2003
- From your inbox select Actions then select Junk E-mail and click on Junk E-mail Options Address Book.
- Click the Safe Senders tab.
- Type in or copy and paste webmaster@magnetmail.net into the block area, and then click the OK button.
- Type in or copy and paste finracorporatenotification@finra.org into the block area, and then click the OK button.
Email Administrator Instructions
If the user level whitelisting is unsuccessful, please send the following information to your email administrator:
Email Service Provider: Real Magnet (www.realmagnet.com)
The sending server is either: 66.70.82.40 OR 64.106.137.140; OR one of the following: 209.18.70.1 through 209.18.70.254
All of the above IP's are sub-domains of magnetmail.net (mail*.magnetmail.net)
The return path is:
mmreturn@magnetdev.com
(66.70.25.24)
If you have a private IP address, please contact customer support at (301) 652-4025
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