Each member firm must designate a primary Web IR Account Administrator and at least one alternate Account Administrator using the FINRA Member Firm Web Information Request Account Administration Entitlement Form (AAEF).
Web IR Account Administrators will perform the role of "communication link" between the firm and FINRA on any matters related to Web IR entitlement. Initially, for a brief period, Web IR Account Administrators will be unable to perform any account administration activities (e.g., unlocking accounts, resetting passwords that have been forgotten; setting privileges, etc). During this time, the Account Administrator will need to contact the FINRA to have any of his/her user's accounts unlocked; forgotten passwords reset; or to have an entitlement question answered. In addition, only a Web IR Account Administrator may request a change to a firm's user account by completing and faxing the FINRA EWS Modification Form to the FINRA.
The decision of whom the firm should select as a Web IR Account Administrator is the firm's decision. The firm should consider people who are easily accessible to users of the Web IR application because these users will need to go to their Web IR Account Administrators for any entitlement-related issues or questions. Account Administrators may be someone that will use the Web IR application or may already be an Account Administrator for another application (e.g., Web CRD, Regulation Filing Applications).
In time, the Web IR Account Administrators will be able to perform account administration activities related to the Web IR application that will include unlocking accounts, resetting forgotten passwords, setting privileges, creating and disabling users, etc. Check this Web page regularly when this functionality will become available to Web IR Account Administrators and for other Web IR updates.