Web CRD/IARD E-pay FAQs

1. What is Web CRD/IARD E-Pay?

Web CRD®/IARD™ E-Pay allows a firm to authorize electronic payment (ACH payments) directly from the firm’s designated bank account to the firm’s Daily and/or Renewal accounts. FINRA will not charge firms any fees for utilizing Web CRD/IARD E-Pay; however, firms should verify with their banks whether ACH transaction fees will be assessed by the bank. Note: There is a two business day turn-around time if the transaction is submitted before 8 p.m. Eastern Time (ET).

 

2. I forgot my User ID for Web CRD/IARD E-Pay, how do I find out what it is?

Click on the "Forgot your User ID" link on the login screen. After providing the requested information, your User ID will be provided to you via the email address listed on your Web CRD/IARD E-pay account.

 

If you do not receive an email within an hour, there may be a problem with the email address. You will need to update your email address by clicking on the Accounts Setup > Contact Information link.

 

3. I forgot my Web CRD/IARD E-Pay password. Can you reset it?

You can reset your own password by clicking on the "Forgot your password?" link on the login screen. After you provide the information requested, a new password will be sent to the email address listed on your Web CRD/IARD E-Pay account.

 

If you do not receive an email within an hour, there may be a problem with the email address. You will need to update your email address by clicking on the Accounts Setup > Contact Information link.

 

4. Why is it that I have a Web CRD/IARD E-Pay confirmation number, however, I do not see the payment posted to my CRD account?

If a transaction is submitted before 8 p.m. ET, there is a two business day turn-around time. After two business days, you should review the firm’s Daily and/or Renewal accounts to validate that the funds have been applied.

 

5. Why hasn't my payment posted to Web CRD/IARD, but I can see it in my Web CRD/IARD E-Pay history?
The effective date in Web CRD/IARD E-Pay may not correspond with the payment post date in Web CRD/IARD. The effective date reflects when the funds are debited from a firm's bank account. The post date reflects the date the funds post to the firm’s Web CRD/IARD account and the date the funds are available for use. If an ACH payment is submitted to your account after 8 p.m., ET, it can take up to three business days to post to your firm's Web CRD/IARD account.

6. What are the criteria for creating a password?

Web CRD/IARD E-Pay passwords must be between 6 - 16 characters and contain three of the following criteria: one uppercase letter, one lowercase letter, one numeral, one non-alphanumeric character. Please note that the password cannot contain the following non-alphanumeric characters: @, $, =, %.

7. Can I register for more than one firm?
Yes. Multiple firms can be listed under a user's account. You can create a separate User ID for each firm with which you are affiliated. You can enter multiple firms by accessing Accounts Setup > Accounts link and click on the Add Firm CRD/IARD button.

From the Pay Multiple Accounts screen, you must select the firm to which funds are to be remitted. When you click the Continue button, enter the payment amount, payment date, account type (daily or renewal), and the payment method. You will need to add a payment option prior to selecting a payment method.

When you click the Continue button, a confirmation screen displays. You can change the payment amount, payment date, account type (daily or renewal), or the payment method. If there are no changes, click the Make Payment button.

Note: Payments must be between $10 and $1 billion.

You will be directed to the Payment Request Submitted page that confirms that the payment has been sent. You should print this page for your records.

8. Can I transfer money from my Daily to Renewal account using Web CRD/IARD E-Pay?
No. If your firm needs to transfer funds, an authorized representative of the firm must complete and submit a Web CRD/IARD Funds Transfer Request Form.


9. I posted money to the wrong firm. What do I do?

  • To obtain a refund:
    Send an email to FINRA Refunds. The email must be sent by an authorized signatory of the firm, contain the firm’s CRD/IARD number, and the refund amount requested. In addition, the email should include the current balance of the firm’s daily account. The refund check will be made payable to the firm and mailed to the address of record. Most refund requests should be processed within 10 business days of receipt except during the annual renewal season.
  • To transfer funds between unaffiliated firms:
    A firm should open a case with FINRA's Gateway Call Center to refund/transfer the amount. Please provide the representative with the sending and receiving Firm CRD/IARD number, Transaction Date, Total Payment Amount, Confirmation number, and include the User ID of the Web CRD/IARD E-Pay account.