CRD Frequently Asked Questions
Administrative Tools (Including Entitlement)
What are the criteria for creating my password?
A password must be a minimum of eight characters. The password cannot contain any portion of the user’s ID, first, middle or last name, or the following characters: ampersand (&), asterisk (*), percent (%) or caret (^). The password must contain three of the following four characteristics:
Remember passwords are case sensitive. Passwords must be changed every 120 days and a user cannot reuse a password that has been used within the last 7 password changes.
How do I change my password?
All Web CRD users can change their passwords at any time by clicking on "Change Password/Change Account Profile" under the Admin Tools menu on the site map.
What should I do if I have forgotten my password?
Users who forget their passwords and/or are locked out from entering a password incorrectly more than five times can click on the "Forgot Password?" link to request a new password. Users will be prompted to enter his/her user ID and security challenge response before a new password is emailed to him/her.
What should a firm user do if his/her account has to be reset?
A firm user should contact his/her firm Account Administrator to have his/her password reset or account unlocked.
What should a FINRA user do if his/her account has to be reset?
A FINRA user should contact the FINRA Gateway Call Center to have his/her password reset or account unlocked.
What are the Entitlement privileges in Web CRD for investment adviser representative filing?
There is only one privilege. It is under "Individual NFI" and is called "IARD NFI Transition Registrations." This privilege should be selected for any user who will transition individuals.
Are there any reference materials or job aids that would help a firm Account Administrator learn how to use the Account Administration tool and perform functions such as creating, modifying or deleting user accounts, updating system privileges for users or resetting passwords, etc?
There are several Account Administration tools available to Account Administrators: