FINRA Cancellation and Reschedule Policy

To avoid cancellation or reschedule fees, candidates seeking to alter a scheduled FINRA qualification examination or Regulatory Element Continuing Education (Regulatory Element) session must do so a minimum of 10 business days in advance. Appointments cancelled or rescheduled within 10 business days will result in the assessment of one of the following fees:

 

Three – 10 Business Day Cancellation/Reschedule Fee: Individuals who cancel or reschedule an appointment within three – 10 business days of a scheduled appointment will be assessed a cancellation/reschedule fee as outlined in the Three – 10 Business Day Cancellation/Reschedule Fee Table. At the time of rescheduling, these fees will be collected by the testing vendor with whom the candidate has scheduled the appointment.

 

Late Cancellation/Reschedule Fee (Within Two Business Days of Appointment): Individuals who cancel or reschedule an appointment within two business days of a scheduled appointment, or who fail to show up for a scheduled exam or Regulatory Element session, will incur a fee equal to the fee of the examination or session being cancelled or rescheduled. FINRA will charge this fee to the individual’s firm. Similarly, if an individual arrives so late that the examination or session cannot begin without disturbing the delivery location schedule for that date, FINRA will charge the individual’s firm a cancellation/reschedule fee. Non-member candidates who wish to cancel or reschedule an appointment within two business days, or who fail to show up for a scheduled exam or session, are required to open a new enrollment window (and pay the associated exam or session fee) prior to scheduling a new appointment.

 

The cancellation or reschedule will be considered timely if effected according to the following schedule:

 

Appointment is scheduled for	To avoid late cancellation/reschedule fee (within two business days of appointment), appointment must be cancelled or rescheduled by midnight, Eastern Time (ET), on:	To avoid three – 10 business day cancel/reschedule fee, appointment must be cancelled or rescheduled by midnight, ET, on:
Sunday, Monday	Wednesday of the preceding week	Sunday two weeks before
Tuesday	Thursday of the preceding week	Monday two weeks before
Wednesday	Sunday of the same week	Tuesday two weeks before
Thursday	Monday of the same week	Wednesday two weeks before
Friday	Tuesday of the same week	Thursday two weeks before
Saturday	Wednesday of the same week	Friday two weeks before

 

For additional details of the late cancellation or rescheduling fees, see Regulatory Notice 11-36