Rule 4530 Events and Customer Complaint Filings

FINRA Rule 4530 requires firms to report to FINRA certain specified events and quarterly statistical and summary information regarding written customer complaints. FINRA uses the information to identify and initiate investigations of firms, offices and associated persons that may pose a risk, and for the timely identification of other regulatory matters in line with our goal of enhancing risk-based approaches to regulation, investor protection and market integrity.

 

FINRA Rule 4530 was modeled after NASD Rule 3070 and NYSE Rule 351. Any matter that becomes subject to reporting or filing prior to July 1, 2011, must be reported or filed in accordance with the requirements of NASD Rule 3070 and NYSE Rule 351, as applicable, including the reporting and filing deadlines of those rules. Any matter that becomes subject to reporting or filing on or after July 1, 2011, must be reported or filed in accordance with the requirements of FINRA Rule 4530.
 
FINRA Rule 4530(a) requires firms to promptly report specified events to FINRA no later than 30 calendar days after the firm knows or should have known of their existence. FINRA Rule 4530(b) requires a firm to report to FINRA within 30 calendar days after the firm has concluded, or reasonably should have concluded, on its own that the firm or an associated person of the firm has violated any securities-, insurance-, commodities-, financial- or investment-related laws, rules, regulations or standards of conduct of any domestic or foreign regulatory body or self-regulatory organization. 
 
The statistical and summary information regarding customer complaints required pursuant to FINRA Rule 4530(d) is due quarterly by the 15th calendar day from the end of the quarter. If the 15th falls on a weekend or holiday, the report is due the next business day following the 15th. For a current list of filing due dates, go to Member Firm Filing Due Dates.
 
Firms must submit the specified events and customer complaints electronically via the Regulatory Filings Application on the FINRA Firm Gateway, which can be accessed directly through https://RegFiling.FINRA.org. Any technical questions, concerns, or entitlement issues about form filing applications can be directed to the FINRA Help Desk at (800) 321-6273.
 

FINRA Notices

 

  • 11-32 FINRA Provides Additional Guidance Regarding Reporting Requirements Under Rule 4530
  • 11-10 FINRA Reminds Firms of Their Obligation to Electronically Report Specified Events and Quarterly Customer Complaint Information and Provides Additional Guidance on Automated Reporting Under FINRA Rule 4530
  • 11-06 SEC Approves Consolidated FINRA Rule Governing Reporting Requirements
  • 10-27 Changes to Customer Complaint Reporting Procedures Under NASD Rule 3070(c) and NYSE Rule 351(d)
  • 08-71 FINRA Requests Comment on Proposed Consolidated FINRA Rule Governing Reporting Requirements
  • 08-64 Amendments to Incorporated NYSE Rules to Reduce Regulatory Duplication
  • 08-47 Changes to Customer Complaint Reporting Procedures under NASD Rule 3070(c) and NYSE Rule 351(d)
  • 08-40 Technology Changes for Reporting Certain Complaint and Disclosure Information
  • 08-17 Reporting of Customer Complaints Relating to Auction Rate Securities 
  • 06-34 Technical Changes in the Reporting of Statistical and Summary Information Regarding Customer Complaints and Disclosure Events pursuant to NASD Rule 3070
  • 03-23 SEC Approves Amendment to NASD Rule 3070 to Require Filing with NASD of Criminal and Civil Complaints and Arbitration Claims
  • 02-34 SEC Approves Proposed Changes to NASD Rule 3070 Concerning the Reporting of Criminal Offenses by Members and Persons Associated with Members
  • 96-85 Customer Complaint Reporting NASD Rule Update
  • 95-81 SEC Approves Rules For Reporting Customer Complaint Information; Special NASD Notices to Members