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Printer-Friendly Last Updated: 12/5/04 Testing & Continuing Education Scheduling - Frequently Asked Questions

Candidates may now take their exams and Continuing Education sessions at either the Pearson Professional Centers or the Prometric Testing Centers.   The following are frequently asked questions about FINRA scheduling procedures.

I'm not sure where I want to take my exam. Can I schedule an appointment at a Prometric and a Pearson center for the same exam?

No. You can only have one appointment per exam.

What if I'm already scheduled at a Prometric Testing Center but want to reschedule my appointment to a Pearson Professional Center?
 

You must first cancel your appointment with the first vendor (in this case Prometric Testing Center) before scheduling a new appointment with the other vendor (Pearson Professional Center).

You can cancel at Prometric using the automated attendant at (800) 578-6273, or by going to www.prometric.com/finra.

You can cancel a Pearson appointment by calling: (866) 396-6273 or by going to www.pearsonvue.com/finra.

I had a technical problem at a center and they cannot reschedule me for two weeks. However, I just found out there is another center close by that has availability. Can I just call the other center to schedule?

You can attempt to make an appointment at the other center. If you are unable to do so, you should contact your registration department. They will in turn contact FINRA to resolve the problem.

When I tried to make an appointment at a center, I was told that I already had an appointment. I canceled that appointment yesterday, whom should I contact for help?

You should contact your registration department who can work with FINRA to resolve the problem.

What happens if I go to the wrong center? Can I still take my test or do I have to reschedule?

You will need to work with the center staff to determine if it is possible to take the test at that location. Be aware that you may be charged a no-show or late cancellation fee by the center that originally reserved your appointment.

I have a confirmation number but when I called the test center, they told me that the number didn't exist. I'm sure this is the number they gave me when I called. What should I do?

Ask the center to search for your appointment using your last name, social security # and examination/series #. If the center is still unable to find your appointment, you should contact your registration department. They can work with FINRA to resolve the problem.

My registration department scheduled me at a center I did not want to go to. Can I reschedule the appointment to another center?

If you are planning to schedule an appointment at a site operated by the same vendor as your scheduled appointment but at a different location or date, you can contact the vendor to reschedule. However, if you are planning to schedule your appointment with a different vendor, you will need to cancel the first appointment, and then contact the other vendor to schedule a new appointment.

Why can't I just transfer my appointment from Pearson Professional Center to a Prometric Testing Center? Don't they use the same information?

Although much of the same information is required for scheduling an appointment, each vendor has its own scheduling system to schedule appointments in their delivery network.

Can I schedule on the Internet for both vendors?

You can schedule on the Internet for Prometric Testing Centers at www.prometric.com/finra, or Pearson Professional Centers at www.pearsonvue.com/finra.

Is the cancellation policy the same for both vendors?

Yes, the cancellation policy is the same. You must cancel your appointment by noon two business days before the scheduled appointment to avoid a late cancellation charge.

Where can I go for help if I am having problems scheduling or have a complaint about a test center?

You should contact your firm's Registration Department.

Where can I go to view the entire list of testing centers for both vendors?

You can visit FINRA's test center location list for a complete listing of centers along with addresses, phone numbers and directions to each location.

I feel comfortable scheduling my appointment, but what about the center procedures once I get there. Will both vendors follow the same sign in procedures?

For the most part, the centers will follow identical procedures with one notable exception: the Pearson Professional Centers will use electronic fingerprinting in lieu of the standard Rules of Conduct form.