Southeast Regional Office Guide

FINRA Dispute Resolution
5200 Town Center Circle
Tower 1, 2nd Floor
Boca Raton, Florida 33486
(561) 416-0277
Fax: (301) 527-4868 

FINRA Dispute Resolution Office Information

Conference and Hearing Rooms

The Florida Office of Dispute Resolution has 4 conference rooms available with the following capacity:

Hearing Rooms

Maximum Capacity








1R Mediation Room


Please check in advance for availability if you will need special equipment like: videoconferencing, speakerphone, telephone extension, dry ink board, easel, TV, VCR, or overhead projector.

Courier/Overnight Services:  

Drop box located in building lobby


Call for pick-up:
Federal Express:  (800) 463-3339
UPS:  (800) 742-5877


Courier Express, Boca Raton:  (561) 483-5894

Duplication of Audio Files: If the hearing was recorded using a digital recorder, parties may request an audio recording of the hearings on CD at no charge. If the hearing was recorded on cassette tapes, FINRA uses the services of G&L Transcription, Inc.—(561) 998-1981—for duplication of tapes. G&L Transcription, Inc., which charges a duplication fee of $15.00 per tape, will contact you directly in order to make arrangements for payment and delivery of tapes. To order duplication of your audio record, please fax your request in writing to the FINRA Dispute Resolution case administrator handling your case at (301) 527-4868.

Emergency Procedures:  In the event of an emergency, please contact a staff member immediately. The staff is familiar with emergency procedures and are ready to assist you. If an emergency occurs after hours and there is no staff available, please contact building security at (561) 251-1107.

To reach a 911 emergency operator, please use any phone and dial 911. Please note there is no prefix number used to reach an outside line; just dial 911.

Faxing:  The general office fax number is (301) 527-4868. As a courtesy, visitors may receive faxes free of charge. All incoming faxes must be clearly marked with the visitor’s name and the conference room assigned to the hearing. If you are expecting a fax, please notify the receptionist. You may retrieve faxes in the reception area. In order to avoid interruptions to the arbitration or mediation, we will not deliver the faxes to the conference rooms. The cost for sending a fax from our office is $.50 per page.

Off-Site Copying Service:  Printco is located at 1307 West Palmetto Park Road, Boca Raton, FL 33486, (561) 395-0072.

Office Hours:  The Florida Dispute Resolution Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. After 6:00 p.m., access to the floor will be restricted to those individuals who have security cards. If you will need access to the suite after 6:00 p.m., please contact any of our staff members in advance to arrange for after-hours access.

On-Site Copy Machine:  Located to the right of the reception area.

Reception Area:  All parties are to remain in the reception area until the commencement of the hearing. All witnesses are to remain in the reception area until a panel member advises otherwise. (Do not knock on the hearing door, you will be called in.)

Storage of Materials:  Arrangements must be made with the FINRA Dispute Resolution case administrator to leave any materials overnight in the conference room; however, there are no locks on the conference room doors so FINRA Dispute Resolution assumes no responsibility for loss and or theft of exhibits left overnight. Due to space constraints, please do not ship documents/exhibits to FINRA Dispute Resolution in advance of a hearing. Parties must make arrangements for pick-up or shipment of materials following conclusion of a hearing or dates of hearing. FINRA Dispute Resolution staff will not be responsible for arranging shipment or transfer of documents to another location.

Telephone Usage:  Telephones are available for local phone calls in the telephone rooms located to the right of the reception area. To access an outside line dial "9" and the area code and phone number. Long distance calls need to be placed with a calling card through the receptionist.

Transcription Service:  To order transcripts from your hearing tapes, please fax your request in writing to the FINRA Dispute Resolution case administrator handling your case at (301) 527-4868. G&L Transcription Inc. (561) 998-1981 – is our off-site contact for hearing transcripts ($4.50 per page). G&L Transcription, Inc will contact you directly in order to make arrangements for payment and delivery of transcripts.

Wireless Internet Access: The Southeast Regional Office offers wireless Internet access to visitors. There is no cost to connect to the FINRA Guest Wireless Local Area Network. To use this service, visitors will need a laptop or mobile device that has Wireless Local Area Network capabilities. Also, a Web browser must be installed on the device. Visitors will be required to accept the FINRA Guest Wireless Local Area Network Terms and Conditions. Please be aware that the FINRA service provides unencrypted access to the public Internet. Accordingly, you may wish to use your company’s VPN or encryption software for sensitive traffic and/or remote connectivity to your enterprise network.

To obtain access to the FINRA Guest Wireless Local Area Network, please speak with the regional office’s receptionist, who will process your request for access and provide you with the necessary credentials to connect to the network, including a user ID and password. 

Witness Waiting Area:  A witness waiting area is provided.

Hotels (within walking distance of the Florida FINRA Dispute Resolution Regional Office or close by):

Walking Distance:
Marriott Hotel – (561) 392-4600

Short Driving Distance:
Marriott Courtyard Hotel – (561) 241-7070
Renaissance – (561) 368-5252

Wyndham Hotel Boca Raton – (561) 368-5200

Food (within walking distance of the Florida FINRA Dispute Resolution Regional Office):

  • Brio's Tuscan Grill 
  • McDonald's
  • Morton's Steakhouse 
  • Panera Bread
  • Rocco's Taco
  • Joseph's Market
  • Sushi Ray
  • Uncle Tai's