Guidance on Disputes between Investors and Investment Advisers who are not FINRA-regulated firms
FINRA Dispute Resolution has received inquiries from lawyers who represent investors and those who represent investment advisers (IAs) which are not FINRA members about the availability of FINRA’s arbitration and mediation forum to resolve their disputes. Currently, such disputes are resolved in court or in non-FINRA dispute resolution forums. In response to these inquiries, FINRA offers the following guidance:
With respect to arbitration, FINRA will accept these disputes on a voluntary, case-by-case basis if the parties meet the following conditions:
The special submission agreement requires the parties to acknowledge that:
FINRA will also accept industry disputes between non-member IAs and their employees on a voluntary, case-by-case basis if the parties meet the above conditions.
With respect to mediation, FINRA will offer mediation services for any IA disputes on a voluntary basis. Mediation can be faster and less expensive than arbitration or litigation. If the parties agree to mediate, they will not give up any right to arbitrate or litigate if they cannot reach a satisfactory settlement. FINRA's mediation program has achieved an 80% success rate — parties who mediate in our forum resolve four out of every five cases.
Parties and counsel may direct any questions regarding IA cases to Todd Saltzman, Deputy Director of Case Administration, at (212) 858-4273 or by email.
Note: FINRA requires IAs to arbitrate investor and industry disputes when the IA is dually registered with FINRA and the dispute arises in connection with the IA’s business activities as a FINRA member or associated person (see FINRA Rules 12200 and 13200).