Instructions for Completing the Risk Control Assessment (RCA)
The 2017 Risk Control Assessment (RCA) is administered through CVENT, a Web-based survey application. Executive representatives (and designated assistant, if applicable) of all firms will be sent emails on or around May 8, 2017, with unique links to access the RCA survey. Those who serve as executive representatives to multiple firms will receive an email for each firm they represent. These links are unique to each firm and should not be shared with individuals outside of the organization.
Security of Your Responses
Your survey responses will only be accessible to authorized FINRA employees. Your responses are transmitted and stored using both server authentication and data encryption, thereby ensuring the data is safe, secure and available only to authorized persons.
Accessing the Survey
Certain firewall rules or Internet security controls at your firm may block the CVENT website. If your firm has this level of security, please have your IT department grant access to www.cvent.com and all of its sub-domains.
If you are the executive representative of a firm and believe you have not received the RCA invitation, please check the spam or junk folder of your mailbox and search for the email with the subject "2017 FINRA Risk Control Assessment" from RCA@finra.org.
If you are unable to locate your unique survey link, please send an email to RCA@finra.org with your firm's CRD number to request it.
Completing the Survey
The survey is designed to dynamically update questions with embedded skip logic based on how you respond (e.g., if you indicate in the survey that a commission-based brokerage business is not a material aspect of your business, your survey will bypass all questions in this section).
If you encounter questions where the available response options don't completely describe your situation or could lead to a potential misinterpretation of your firm's business, please use your best judgment and select the response that is the closest match. The results of this survey will not be used to try to "catch" firms, nor are the questions designed to trick respondents. They are merely used to allow FINRA to gain a better understanding of the business in which your firm is materially engaged. Feel free to clarify your responses using the comment box associated with many of the questions.
All of the survey sections are listed on the Introduction page of the online survey. While a few sections of the survey are intended for all firms (e.g., Cybersecurity, Anti-Money Laundering), the business-specific survey sections are only required if those business areas represent a material aspect of your firm's overall business. Check boxes that have been pre-populated on the Introduction page are driven by revenue lines as reported in your firm's Supplemental Statement of Income (SSOI) filings over the last 12 months. If these check marks are not representative of the material aspects of your overall business, please select or deselect the boxes as appropriate.
All questions marked with a red asterisk require a response. You will not be able to proceed to the subsequent survey page or section without providing a response to each question marked with an asterisk.
Web-Based Survey Navigation
You can use the buttons at the bottom of each screen to navigate the survey. In addition:
- The "Save and Continue" and "Previous" buttons located toward the bottom of the screen allow you to navigate through the survey and modify responses. The "Save and Continue" button allows you to save your progress and return to the survey at a different time or distribute it to others at your firm. Until you submit the survey (see the "Submitting the Survey" section below), you can revisit any question to make changes.
- Important: Do not use the Forward and Back buttons on your browser to navigate the survey; this may result in a loss of survey responses that you have not yet saved.
- After you navigate past the Survey Feedback page, you will see a "Print" button toward the top right-hand corner of the screen.
Printing the Survey
If you would like to print your firm’s survey, the "Print" button on the last page of the survey will display a pop-up window with all questions to which your firm provided responses.
Submitting the Survey
Finally, after you have reviewed your firm’s survey responses, you will need to click the Submit button to mark your responses as final and complete. This button will appear at the top and towards the bottom of the final page of the survey.
Note: Once you submit your survey, you will not have the opportunity to revise your firm's responses.
Where to Find Definitions
For a complete list of terms FINRA has defined for purposes of the RCA, please see the RCA Glossary.
How to Route Your Survey
The RCA addresses multiple business areas (if applicable) within each firm. Firms are encouraged to identify the most qualified resources within the firm to respond to designated sections, so the executive representative may need to forward the survey link to other departments within the organization. To do so, make sure to click the "Save and Continue" button at the bottom of the screen. This will bring you to the next page of the survey.
At this point, simply forward the original email that includes the survey link to the appropriate resource(s). Please note that if multiple individuals are simultaneously modifying the survey, the last person to save his or her edits will overwrite changes made by anyone else at the firm.