Instructions for Using Survey Monkey
The 2014 Risk Control Assessment (RCA) is being administered through Cvent, a Web-based third-party survey application. Executive representatives of member firms are scheduled to receive emails on April 7, 2014, with unique links to access the RCA survey. Those who serve as executive representatives to multiple firms should receive an email for each firm they represent. These links are unique to each firm. As such, you should not share these links with individuals outside of the organization.
We have also made available a PDF version of the survey for firms that are unable to access the Cvent version.
Security of Your Responses
Your survey responses will only be accessible by FINRA employees who are authorized to view them. The information requires both server authentication and data encryption, thereby ensuring that user data is safe, secure and available only to these authorized persons.
Accessing the Survey
Firms with firewall rules and Internet security in place may block the Cvent website. If your firm has this level of security, please have your IT department grant access to www.Cvent.com and allow all of its sub-domains. If that is not possible, please refer to instructions for accessing and submitting the PDF version of the survey.
Please also make sure your firm’s network does not automatically send the RCA message to a spam or junk folder. If you are the executive representative of a firm and believe you have not received the RCA for your firm, please check the spam or junk folder of your mailbox and look for the email with the subject “2014 FINRA Risk Control Assessment” sent from RCA@finra.org. If using Microsoft Outlook, you can right-click on the email to mark it as “not spam” or “not junk,” and then move it to your Inbox.
If you are unable to locate your unique survey link, please email RCA@finra.org with your firm’s CRD number to request your unique link.
If your firm is not able to access the Web-based RCA survey, we have made available an Adobe PDF version of the survey for your convenience (please visit the Resources section of the main RCA page to download the PDF version). It is recommended that you use the latest version of Adobe Reader to view the document. When responding to the survey via the PDF version, please make sure to first save the PDF document to your local computer, and then save frequently while populating the survey to prevent loss of information. Please note that all questions marked with an asterisk require responses. As the PDF version does not allow for dynamic skip logic, you will see instructions embedded throughout the survey prompting you to skip certain questions that would not pertain to your firm. Finally, upon completing the survey, please save your responses and send your completed survey as an email attachment to RCA@finra.org. Please do not “print to PDF” or scan the survey before emailing it to RCA@finra.org.
Completing the Survey
The survey is designed to dynamically update questions with embedded skip logic based on how you respond (e.g., if you indicate in the survey that a commission-based brokerage business is not a material aspect of your business, your survey will bypass all related questions).
If you encounter questions where the available response options don’t completely describe or could lead to a potential misinterpretation of your firm’s business, please use your best judgment. The results of this analysis will not be used to try to “catch” firms, nor are the questions designed to trick respondents. FINRA is seeking to better understand the businesses in which your firm is materially engaged. In this regard, firms should use their best judgment and select the answer choice that is the closest match. Many questions include comment boxes—while optional, we encourage you to use them to elaborate on your answers wherever necessary. For additional guidance, please reference the Frequently Asked Questions.
Upon clicking your firm’s unique survey link, you will be routed to the RCA “Welcome” screen. To initiate your survey, click the “Start Survey” button toward the bottom of the screen. Please note: Clicking the “Start Survey” button does not in any way commit your firm to complete the online survey. FINRA will not view your firm’s responses unless you complete the entire survey and confirm the submission as complete (see “Submitting the Survey” section below). Further, you may—at any time, even after starting the online survey—choose to submit the PDF version of the RCA instead.
All of the survey sections are listed on the Introduction page of the online survey. While the Risk Governance, Cyber Security, and Anti-Money Laundering sections of the survey are required for all participants, the business-specific survey sections are only required if they represent a material aspect of your overall business. For more information on materiality, please reference the Frequently Asked Questions .
Check boxes that have been pre-populated on the Introduction page are driven by revenue lines as reported in your firm’s Supplemental Statement of Income (SSOI) filings over the last 12 months. If these check marks are not representative of the material aspects of your overall business, please select or deselect as appropriate.
Each survey section title (e.g., Commission-based brokerage, Asset management) links to a pop-up window with the section questions. You may find it helpful to circulate these survey sections to individual(s) in your firm who are best positioned to respond to the questions (see “How to Route Your Survey” section below).
All questions marked with a red asterisk require a response. You will not be able to proceed to the subsequent survey section without providing a response to each asterisked question.
Questions with radio buttons only allow one selection as an answer choice.
Questions with check box answer choices allow multiple selections. The questions will state “(select all that apply).” Please select all applicable answer choices. If a comment box is provided, you have the option to enter additional comments at your discretion.
For questions that include a matrix of answer choices with radio buttons, each row marked with a red asterisk requires a single response.
For questions that include a matrix of answer choices with check boxes, each row marked with a red asterisk requires at least one check box to be checked. Please select all values that apply.
Questions where firms are asked to break down revenue by business area will have a “Total” number appearing below a series of entry boxes, allowing you to enter numerical values. These numbers represent percentages in the form of a whole number. Responses to these questions must sum to 100 in order to satisfy the requirements of the question. In the example below, an additional 10 percent must be allocated to one or more of the available business areas in order to complete the question. Otherwise, you will receive an error message. Please note: FINRA is only looking for an approximate breakdown of revenue in these questions. To that effect, approximated responses that are directionally correct will suffice. For the purposes of the RCA, FINRA is not asking firms for exact breakdowns, as the intent of the question is not geared toward reconciliation efforts.
Navigating the Survey
You can use the buttons at the bottom of each screen to navigate the survey.
The progress bar toward the top of the screen indicates approximately how much of the survey you have completed.
The “Start Survey” button on the Welcome page initiates your firm’s survey.
The “Save and Continue” and “Previous” buttons located toward the bottom of the screen allow you to navigate the survey and modify responses. The “Save and Continue” button allows you to save your progress and return to the survey at a different time or distribute it to others at your firm. Until you submit the survey (see the “Submitting the Survey” section below), you can revisit any question to make changes. Important: Please do not use the Forward and Back buttons on your browser to navigate the survey; this may result in a loss of survey responses that you have not yet saved.
After you navigate past the Survey Feedback page, you will see a “Print” button toward the top right-hand corner of your screen. This will allow you to print your survey responses for your firm’s recordkeeping. Important: In order to submit your survey as complete, you must hit the “Submit” button at the bottom of this page.
Upon clicking the “Print” button, a pop-up window will display all questions to which your firm provided responses. See below for additional guidance on printing your survey responses from this pop-up window.
The “Submit” button will appear toward the bottom of the final page of the survey. Clicking this button will submit your survey responses as final and complete; as such, please only click the “Submit” button after you have reviewed all of your survey responses. Once you submit your survey as complete, you will not have the opportunity to edit your responses.
After you have successfully submitted your survey as complete, you will be routed to a “Thank You” page, and subsequently to the FINRA homepage.
Printing Your Responses
The “Print” button on the last page of the survey will display a pop-up window with all questions to which your firm provided responses. It is recommended that you print your responses for your recordkeeping purposes. To do so, please see the printing instructions for the Web browser you are using:
Right-click anywhere within the pop-up window and select the “Print preview” option from the dropdown menu.
This will open a “Print Preview” pop-up window. On the top menu bar, click on the Setup icon to open the “Page Setup” pop-up window. Please make sure to check “Print Background Colors and Images” prior to printing.
Right-click anywhere within the pop-up window and select the “Print” option from the dropdown menu.
On the left panel under “Options,” please make sure to check “Background colors and images” prior to printing.
On your keyboard, simultaneously push the “CTRL” and “P” buttons. This will open a pop-up window; from here, select the OK button and your survey responses will print.
Scroll your cursor to the top left corner of your screen, and click “File” from the menu bar. Scroll down and select the “Print” option.
This will open a pop-up window. For optimal printing, please make sure to check “Print background” and “Print headers and footers.” Click the “Print” button at the bottom right of the window to print.
Where to Find Definitions
For key terms that may have ambiguous interpretations, definition links have been embedded into the survey for your convenience. A phrase or keyword will appear as blue text. Hover your cursor over the blue text to view the definition. For a complete list of terms FINRA has defined for purposes of the RCA, please see the RCA Glossary.
The RCA, by intent, addresses multiple business areas within the firm. As such, firms are encouraged to identify the most qualified resources within the firm to respond to designated sections of the RCA. The executive representative will serve as the primary point of contact for the firm in gathering survey responses, and may need to forward the survey link to other departments within the organization. In order to do so, make sure to click the “Save and Continue” button at the bottom of the screen. This will bring you to the next page of the survey. At this point, simply forward the original email that includes the survey link to the appropriate resource(s). Please note, however, that if multiple individuals are simultaneously modifying the survey, the last person to save his or her edits will overwrite changes made by anyone else at the firm.