NASD DISPUTE RESOLUTION AWARD NASD DISPUTE RESOLUTION CASE: 02-03927 Doreen Gonzales, et al, claimants vs. Merrill Lynch, Pierce, Fenner & Smith, Inc. and Jeffrey Reynolds, respondents. ATTORNEYS: For Claimants appeared Jeffrey P. Coleman, Esq., Clearwater, FL. For Respondent appeared John C. Kelly, Esq., of the firm McCarter & English, Newark, NJ. DATE FILED: July 5, 2002 CASE SUMMARY: Claimants alleged that respondents placed them in investments t