New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Barbara A. Wolfe v Charles R. Schwab. Lawrence J. Stupski. David S. Pottruck. Ronakl W. Readmond, A. John Gambs. Ill, Charles Schwab & Co.. Inc., and The Charles Schwab Corporation Attorneys: For ClaiiT>ant(s): Deborah S. Ballati Esq. - San Francisco. CA For Respondents): Bartiett A. Jackson Esq. - San Francisco, CA Maureen E. McClaIn Esq. - San Francisco. CA Date Filed

New York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Olanna Dair Meyer v. Shearson Lehman Brothers Inc. Attorneys: For Claimants): James R. Leone Esq. - Longwood, FL For Respondertt(s): Gavin S. Appleby Esq. - Jacksonville, FL Date Filed: O6/01/93 First Scheduled: 12/14/93 Decided: 04/19/94 Case Summary: Non-member V. Member Firm - claimant alleges "discrimination in employment based on sex, age and retaliation'.

y New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Unda A. Bander vs. AG. Edwaros & Sons, Inc. and John F. Donovan Attorneys: For aamaauii): Charleen C. Ramus Esq. - Tampa. FL Fbr Respondents): Melanie Guriey Keeney Esq. - St. Louis, MO Date Filed: 02/01/93 First Scheduled: os/i6/93 Decided: Case Summary: Registered Rep (ex-employee) v. Member Hrm and Branch OHice Manager alleging sexual harassment, constructiv

NASD DISPUTE XUESGLirnON AWARD NASD MSPITTE RKSQLTmON CA5E: 034)6556 Clarence H. Pamtft, Jr., IRA, Claimant v. Citigroap Global Markets. Inc. £lk/a Salomon Smith Barney, Inc., and lacV B. Ocubman, Respondents. ATTDKNEYS: For Qaimant, Qarence H, Pnntt, Jr., tBA. ("Claimant"), appeaxed Ponglas H. Gticken, Esq., of the Law Offices of Douglas H. Glicken, F.A.. Orlando, FL. Pot Re^tondents, Citigroup Gidbal Maricets, Inc. Wdz. Salomon Smilfa Bamey, Inc. and

NASD DISPUTE RESOLUTION AWARD NASD DISPUTE RESOLUTION. INC. CASE: 01-04084 Cynthia Lopez, claimant vs. Charles Schwab & Co., Inc., and Lee Lauderdale, respondents. ATTORNEYS: For Claimant appeared Max Renea Hicks, Esq., Austin, TX. For Respondent, Charles Schwab & Co., Inc., appeared Curt H. Mueller, Esq., San Francisco, CA. DATE FILED: August 1, 2001 CASE SUMMARY: Claimant alleged that respondent denied her application for a margin account and

Award NASD Dispute Resolution In the Matter of the Arbitration Between: Thomas Fletcher & Company, Inc., Thomas Fletcher Holdings, LLC, and Frank J. Lockwood (Claimants) v. Meiyi Xia a/k/a Mary Xia and Lawrence X. Pan (Respondents) Case Number: 01-04082 Hearing Site: New York, New York Nature of the Dispute: Non-Member, Member, and Associated Person v. Associated Persons. REPRESENTATION OF PARTIES Claimant Frank J. Lockwood ("Lockwood"): Paul C. Kur

New York Stock Exchange In the Matter of Arbitration Between Case: Pike Wang u Charles Schwab & Co. NYSE Attorneys: For Ctalmantfs): Pike Wang - South Pasadena, CA For Respondents): Sean Meehan Esq. • San Frandaco, CA Date Filed: Od/oi/id9a First Scheduled: 11/3019M Decided: 17^ l^^ll ^ Case Summaiy: Claimant alleges he did not authorize a sliait sell order of JCC Stock through Rsspondentonline. Even if he did mistakenly hit

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Smith Bamey, Inc. v Anthony Robinson Attorneys: For Clalmant(s): Jaymee Kahn Esq. - New York, NY For Respondent(s): Anthony Robinson- New York, NY Date Filed: 09/04/1998 First Scheduled: 11/27/1998 Decided: I a-, {ilm Case Summary: Member fimn agianstfonnercustomerfor debit llalance in account $4,976.44. Product: IMarfcet: Claim Data Ciaim: $4

wiy Vew York Stock Exchange NYSE In the Matter of Arbitration Between Case: Laura C. LoGuhllcev Painrifltebber.lnc Attorneys: For aahnMUfs): Laura C. LoGuklloe • Naw York. NY For RaspondsiiUs): Uia CatatenoTllem Eaq. - WaeiMMkan.NJ Dale RIed: 07/30/1998 First Scheduled: 10/28/1998 Dedded: 10/28/1998 Case Summary: Clatownt, a customer, has altogad hat respondwitpurchassd Naolhwapeiillcs Inc al a dllfMwtt p ^ Product Market CMm

^M mtrii •i'i.mfi, TJihfert mjntwijaiffii wii|itwiii>iiftiij|ijlw:liWi< Hij.iiiiiiiiiwwn m* miimtiirmi^'- Attbmeys; For CtehiiaMts): Jochen K. Michels -, For Respondent(s): Russell S. Katz Esq. - New York, NY Date Filed: 08/03/1998 First Scheduied: 11/05/1998 Decided: 11/17/98 Case Summary: Claimant, a customer, has alleged that respondentwithheld and forwarded to the IRS excessive accounte from the sale of his mutual fiind.