New York Stock Exchange In the Matter of Arbitration Between ly NYSE Case: Unden Johnson and Helen Johnson v. Merrill Lynch Pierce Fenner & Smitti Inc. and Merrill Lynch & Company Inc. Attomeys: For Cfelmant(s): Kevin B. Love Esq. - Miami, FL For Respondent(s): Fran Chaplowski Esq. - New Yoric, NY Date Filed: 09/03/1999 First Scheduled: 10/27/1999 Decided: 7/16/2001 Case Summary: Unden Johnson and Helen Johnson (Claimante) allege

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Kennetti H. Rodenbush.as bustee for ttie benefit of Storyboard Films, inc.. Employee Preferrad Benefit Pension Plan v Merrill Lynch, Pierce, Fenner & Smitti Inc., and Menill Lynch & Co., Inc. Attorneys: For Claimantls): Kevin B. Love Esq. - Miami, FL For Respondentia): Frands S. Chlapowski Esq. - New Yoric, NY Date Filed: 08/13/1999 Rrst Scheduled: 01/12/2000 Decided

y s^. New York Stock Exchange In the Matter of Arbitration Between NYSE Case; Sadao and Mary A. Nagamoto as bustees tor ttie Nagamoto Family Tmst v Merrill Lynch, Pierce, Fenner & Smith Inc., and Merrill Lynch & Co., Inc. Attomeys: For Claimant(s): Michael A. Hanzman Esq. - Miami, FL For Respondent(s): Francis S. Chlapowski Esq. - New York, NY Date Filed: 08/23/1999 First Scheduled: 11/10/1999 Decided: 06/25/2001 Case Summary

Award NASD Dispute Resolution In the Matter of the Arbitration Between: Name of the Claimant Sterling Financial Investment Group, Inc. Names of the Respondents First Union Corporation, First Union Securities, Inc., Greg Zadrozny, Scott Richter, James K. Buckman and Leonard Krenek Case Number: 01-03950 Hearing Site: Boca Raton, Florida REPRESENTATION OF PARTIES For Sterling Financial Investment Group, Inc., hereinafter referre

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Thomas Michael Oean vs. Merrill Lynch Pierce Fenner & Smith, Inc. and Merrill Lynch & Co., Inc. Attomeys; For Claimant(s): Michael A. Hanzman - Miami, FL For Respondent(s): Francis S. Chlapowski Esq. - New Yori< , NY Date Filed; 08/25/1999 First Scheduled: 06/07/2001 Case Summary: Customer claimant alleges breach of conbact, failure to comply witti di connection wltti

New York Stock Exchange In the Matter of Arbitration Between y NYSE Case: MUton Schwartz vs. Merrill Lynch Pterce Fenner & Smitti, Inc. and Menill Lynch & Co., Inc. Attorneys: For ClaimantCs): Thomas R. Grady Esq. - Naples, FL Kevin B. Love Esq. - Coral Gabtes, FL For Respondent(s): Frands S. Chlapowski Esq. - New Yori< , NY Date Filed: 08/26/1999 First Scheduled: 01/04/2000 Decided: 10-3-2001 Case Summary: Milton Schwartz (Qa

New York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Harriet Collins vs. Menill Lynch Pierce Fenner & Smith, Inc. and Menill Lynch & Co., Inc. Attomeys: For Claimant(s): Thomas R. Grady Esq. - Naples, FL Kevin B. Love Esq. - Coral Gables, FL For Respondent(s): Francis S. Chlapowski Esq. - New York, NY Date Filed: 08/26/1999 First Scheduled: 01/21/2000 Decided: 7/17/2001 Case Summary: Haniet Collins (Claim

Jew York Stock Exchange NYSE In the Matter of Arbitration Between Case: Severe Uniteles and Eva D. Urdteles v. Menill Lynch Pierce Fennar & Smitti Inc. and Marrill Lynch & Co. Inc. Attonieys: For Clalniant(s): Micliael A. Hanzman Esq. - Miami, FL v For Respondenl(a): Francte S. Chlapowski, Esq. - New Yoric, NY Date RIed: 08/25/1999 First Scheiluled: 04/12/2000 Decided: 06/2B/200I. Case Summary: Customer daimante alege breach of contoict, feilure to

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Ariene Schlosser v. Merrill Lynch, Pierce, Fenner & Smitti Inc., and Merrill Lynch & Co., Inc. Attorneys: For Claimant(s): Michael A. Hanzman Esq. - Miami, FL For Respondent(s): Francis S. Chlapowski Esq. - New York, NY Date Filed: 08/25/1999 First Scheduled: 04/27/2000 Case Summary: Customer claimant alleges breach of contract, failure to comply witti connection wit

New York Stock Exchange In the Matter of Arbitration Between NYSE Case; William H. Wellbacher, as trustee for The BIsmark Advertising Retirement Pension Trust v. Menill Lynch, Pierce, Fenner & Smitti Incorporated, and Merrill Lynch & Co., Inc. Attorneys; For Claimant(s): Michael A. Hanzman Esq. - Miami, FL For Respondent(s): Francis S. Chlapowski Esq. - New Yoric. NY Date Filed: 08/24/1999 First Scheduled: 04/25/2000 Decided: 06/05/2001