New York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Shirley Denbesten v. Merrill Lynch Pierce Fenner Smith Inc. and Merrill Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/13/2001 First Scheduled: 03/28/2002 Decided: 3/31/02 Case Summary: Customer claimant alleges breach of contract, failure to comply wit

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Rodger Ekman v. Merrill Lynch Pierce Fenner & Smith Inc. and Merrill Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/13/2001 First Scheduled: 03/28/2002 Decided: 4/11/2002 Case Summary: Customer claimant alleges breach of contract, failure to comply with diver

4ew York Stocit Exchange In the Matter of Arbitration Between NYSE Case: Ted Mooney v. Merrill Lynch Pierce Fenner Smitti and Merrill Lynch & Company Inc. Attorneys: For Claimant< s): Kevin B. Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New Yori< , NY Date Filed: 11/13/2001 First Scheduled: 03/28/2002 Decided: 8/5/2002 Case Summary: Customer claimant alleges breach of conti-act, failure to comply with diversit

.'Jew Yorlv Stock Exchange In the Matter of Arbitration Between y NYSE Case: Norma Garden v. Merrill Lynch Pierce Fenner & Smith Inc. and Merrill Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(5): Frances Chlapowski Esq. - New Yort< , NY Date Filed: 11/13/2001 First Scheduled: 03/28/2002 Decided: 3/28/2002 Case Summary: Customer claimant alleges breach of contract, failure to comply

ew York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Prudential Securities Inc. v. Santos W. Ricardo Attorneys: For Claimant(s): Jason S. Haselkorn Esq. - West Palm Beach, FL For Respondent(s): John Ritter, Egq,- Miami, Florida Date Filed: 11/14/2001 First Scheduled: 07/10/2002 Decided: 12/10/2002 Case Summary: Member firm claimant alleges breach of employment agreement and non-payment of promissory note and unjus

/. New York Stock Exchange ^n the Matter of Arbitration Between NYSE Case: Prudential Securities Incorporated v. Jeffrey Wesscxi Attorneys: For Claimant(s): Kenneth O'Connor Esq. - Cranford, NJ For Respondent(s): Jeffrey L Wesson - Amherst, NH Date Filed: 11/12/2001 First Scheduled: 09/24/2002 Decided: 9/24/2002 Case Summary: Member firm daimant alleges breach of conbact and non-payment of promissory note. Product: PROMISSORY NOT

AWARD NASD Dispute Resolution In the Matter of the Arbitration Between Name of Claimant Robert C. Jacobsen & Carol S. Jacobsen and 01-03841 (cons, w/ 01-03842) Phoenix, Arizona Name of Respondents Charles Schwab & Co., Inc. Alejandro D. Whitfield Douglas B. Parker TonyD. Andreotti Nature of the Dispute: Customer vs. Member and Associated Persons. REPRESENTATION OF PARTIES Robert C. Jacobsen & Carol S. Jacobsen ("Claimants") were

New York Stock Exchange In the Matter of Arbitration Between 1/ NYSE Case: William A. Beisner, Trustee v T.D. Waterhouse Attorneys: For Claimant(s): John C. Beisner - Gladstone, MO For Respondent(s): Miles D. Hart Esq. - Bloomfield, Ml Date Filed: 11/07/2001 First Scheduled: 07/25/2002 Decided: 7/25/2002 Case Summary: Claimant, a customer, has alleged ttiat respondent wrongfully issued a margin call and it did not comply witti NYSE m

Vew York Stock Exchange In the Matter of Arbitration Between NYSE Case: Steve Benak v. Memll Lynch Pierce Fenner & Smitti, Inc. and Merrill Lynch & Co.Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY •yj/^y Date Fiied: 11/13/2001 First Scheduled: 05/30/2002 Decided: Case Summary: Claimant alleges ttiat Merrill Lynch Pierce Fenner & Smitti, Inc. and Memll Lyn

lew Yorli Stock Exchange In the Matter of Arbitration Between \y- NYSE Case: Paul D'Esterre v. Merrill Lynch Pierce Fenner & Smith, Inc. and Merrill Lynch & Co.,Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/13/2001 First Scheduled: 02/25/2002 Decided: 3/8/2002 Case Summary: Claimant alleges that Menill Lynch Pierce Fenner & Smitti, Inc.