Tew York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Audrey Cowger v. Merrill Lynch Pierce Fenner & Smitti,lnc. and Merrill Lynch & Co.,Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/13/2001 First Scheduled: 04/12/2002 Decided: ^^^FA"^ Case Summary: Claimant alleges ttiat Merrill Lynch Pierce Fenner & Smitti, Inc

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Anthony Donofi-io v. Merrill Lynch Pierce Fenner & Smitii.inc. and Merrill Lynch & Co.Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Re5pondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/13/2001 First Scheduled: 02/25/2002 Decided: s'y'zz/< f^ Case Summary: Claimant alleges ttiat Merrill Lynch Pierce Fenner & Smitti, Inc. an

Jew York Stock Exchange In the Matter of Arbitration Between NYSE Case: Vincent Accurso v. Merrill Lynch Pierce Fenner & Smith,Inc. and Merrill Lynch & Co.,lnc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New Yoric, NY (fU^/'^ Date Filed: 11/13/2001 First Scheduled: 05/30/2002 Decided: Case Summary: Claimant alleges that Merrill Lynch Pierce Fenner & Smitti, Inc. and Mer

New York Stock Exchange In the Matter of Arbitration Between l y NYSE Case: Joseph Cirideo v. Merrill Lynch Pierce Fenner & Smitti, Inc. and Merrill Lynch & Co.,lnc. Attomeys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Re5pondent(s): Frances Chlapowski Esq. - New Yoric, NY Date Filed: 11/13/2001 First Scheduled: 02/25/2002 Decided: 4/30/2002 Case Summary: Claimant alleges ttiat Merrill Lynch Pierce Fenner & Smitt

lew York Stock Exchange In the Matter of Arbitration Between y NYSE Case: Leonard G. Epstein v Neuberger Berman, Inc. and Marie Goldstein Attorneys: For Claimant(s): Richard I. Wolff Esq. - New York, NY For Respondent(s): Pamela Laufer-Ukeles Esq. - New York, NY Date Filed: 10/30/2001 First Scheduled: 07/10/2002 Decided: 09/10/2002 Case Summary: Claimant, a customer, has alleged that respondent made unsuitable purchases and teiled to

New York Stock Exchange In the Matter of Arbitration Between NYSE Case: Louise Wollman v. Merrill Lynch Pierce Fenner Smith and Merrill Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables. FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/02/2001 First Scheduled: 12/21/2001 Decided: 1/21/02 Case Summary: Customer daimant alleges breach of contract, failure to comply with diversity req

New York Stock Exchange Tn the Matter of Arbitration Between NYSE Case: Sally Sibson v. Merrill Lynch Pierce Fenner Smith and Memll Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New York, NY Date Filed: 11/02/2001 First Scheduled: 12/20/2001 Decided: 02/05/2002 Case Summary: Customer daimant alleges breach of cc^ntract, failure to comply with diversity req

Award NASD In the Matter of the Arbitration Between: Names of the Claimants Case Number: 01-03840 William D. Billingsley Nancy L. Knous Darin L. Patterson Name of the Respondent Hearing Site: Memphis, TN James H. Shoemaker, d/b/a Shoemaker and Company REPRESENTATION OF PARTIES For William D. Billingsley, Nancy L. Knous, and Darin L. Patterson, hereinafter collectively referred to as "Claimants": Andrew H. Owens, Esq., Owens & Owens,

New York Stock Exchange In the Matter of Arbitration Between ly^ NYSE Case: Marion Jaquin v. Merrill Lynch Pierce Fenner Smith and Menill Lynch & Company Inc. Attorneys: For Claimant(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - New Yoric, NY Decided: ^mmmi Date Fiied: 11/02/2001 First Scheduled: 12/21/2001 Case Summary: Customer claimant alleges breach of contract, Allure to comply with diversit

New York Stock Exchange In the Matter of Arbitration Between V NYSE Case: Patrick Devlin v. Menill Lynch Pierce Fienner Smith Inc. and Merrill Lynch & Company Inc. Attorneys: For Clairnaiiit(s): Kevin Love Esq. - Coral Gables, FL For Respondent(s): Frances Chlapowski Esq. - l^ew York, NY Date Filed: 11/02/2001 First Scheduied: 12/20/2001 Decided: /2^tP/< Pj Case Summary: Customer claimant alleges breach of contract, failure to comply