Dispute Resolution Statistics

Virtual Arbitration Hearing Statistics
Arbitration Statistics Through April
Historical Statistics for Cases Filed and Closed
Top 15 Controversy Types in Customer Arbitrations
Top 15 Security Types in Customer Arbitrations
Top 15 Controversy Types in Intra-Industry Arbitrations
How Arbitration Cases Close
Results of Customer Claimant Arbitration Award Cases
Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)
- Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings
- Awards on the Merits of the Case with In-Person Evidentiary Hearings

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)
Result of Customer Claimant Arbitration Award Cases (Paper Only)
Results of All-Public Panels and Majority Public Panels in Customer Cases
Arbitrators by Type and Location
Mediation Statistics Through April
Pre-Arbitration Requests for Mediation Through April
View Previous Year-End Statistics
Statistics on Expungement of Customer Dispute Information in the FINRA Arbitration Forum

Virtual Arbitration Hearing Statistics Through April

Contested Motions for Virtual Hearings	Granted	Denied	Open	Total
Customer	295 (63%)	175 (37%)	3	473
Intra-Industry	158 (76%)	51 (24%)	1	210
Total Customer and Intra-Industry	453 (67%)	226 (33%)	4	683

Since the postponement of in-person hearings, and as of April 30, 2,193 arbitration cases have conducted one or more hearings via Zoom (750 customer cases and 1,443 industry cases).

There are 808 total joint motions for virtual hearings. (352 in customer cases and 456 in industry cases).

Arbitration Statistics Through April

Year	New Case Filings	Cases Closed	Open Cases	Turnaround Time (in months)
2024	Total: 840 Customer: 563 (67%) Intra-Industry: 277 (33%)	1,150	3,126	Overall*: 11.8 Regular Hearing Decisions: 16.8 Special Proceeding Decisions: 6.1 Paper Decisions: 5.7
2023	Total: 1,042 Customer: 597 (57%) Intra-Industry: 445 (43%)	907	3,220	Overall*: 16.6 Regular Hearing Decisions: 19.0 Special Proceeding Decisions: 4.8 Paper Decisions: 4.8
2022	Total: 841 Customer: 487 (58%) Intra-Industry: 354 (42%)	1,251	3,518	Overall*: 17.4 Regular Hearing Decisions: 18.5 Special Proceeding Decisions: 8.2 Paper Decisions: 5.2
2024 vs 2023	Total: -19% Customer: -6% Intra-Industry: -38%	+27%	-3%	Overall*: -29% Regular Hearing Decisions: -12% Special Proceeding Decisions: +27% Paper Decisions: +19%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed

Year	Cases Filed	Cases Closed
2024	840	1,150
2023	3,382	3,027
2022	2,671	3,564
2021	2,893	4,029
2020	3,902	3,564
2019	3,757	4,011

Year	Cases Filed	Cases Closed
2018	4,325	3,756
2017	3,456	3,735
2016	3,681	3,635
2015	3,435	3,489
2014	3,822	3,838
2013	3,714	4,498

Year	Cases Filed	Cases Closed
2012	4,299	4,877
2011	4,729	6,099
2010	5,680	6,241
2009	7,137	4,571
2008	4,982	3,757
2007	3,238	5,345

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy	Time Period	2024 Cases served	2023	2022	2021	2020
Breach of Fiduciary Duty	Through April	451	481	375	562	561
Breach of Fiduciary Duty	Year-End	--	1,518	1,340	1,445	1,714
Negligence	Through April	413	448	349	524	495
Negligence	Year-End	--	1,408	1,261	1,371	1,592
Failure to Supervise	Through April	385	361	301	439	469
Failure to Supervise	Year-End	--	1,129	1,075	1,218	1,433
Misrepresentation	Through April	374	336	272	463	454
Misrepresentation	Year-End	--	1,078	990	1,181	1,384
Breach of Contract	Through April	348	367	283	411	413
Breach of Contract	Year-End	--	1,095	1,048	1,110	1,292
Omission of Facts	Through April	314	282	224	398	397
Omission of Facts	Year-End	--	881	825	958	1,215
Suitability	Through April	312	295	251	369	427
Suitability	Year-End	--	931	899	1,071	1,220
Fraud	Through April	243	223	210	282	345
Fraud	Year-End	--	687	699	744	918
Breach of Regulation BI*	Through April	144	131	20	--	--
Breach of Regulation BI*	Year-End	--	408	216	--	--
Violation of Blue Sky Laws	Through April	131	151	84	139	98
Violation of Blue Sky Laws	Year-End	--	414	402	355	338
Manipulation	Through April	113	86	67	128	114
Manipulation	Year-End	--	273	266	285	316
Elder Abuse	Through April	65	73	46	62	58
Elder Abuse	Year-End	--	212	188	162	172
Unauthorized Trading	Through April	57	61	58	67	55
Unauthorized Trading	Year-End	--	175	149	160	190
Errors-charges	Through April	33	54	29	65	23
Errors-charges	Year-End	--	132	99	127	102
Transfer	Through April	29	4	13	18	10
Transfer	Year-End	--	38	52	46	41

*These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

SECURITY	Time Period	2024 Cases Served	2023	2022	2021	2020
Common Stock	Through April	110	138	161	180	119
Common Stock	Year-End	--	393	349	433	385
Real Estate Investment Trust	Through April	80	73	76	168	82
Real Estate Investment Trust	Year-End	--	197	211	429	421
Corporate Bonds	Through April	70	80	24	26	15
Corporate Bonds	Year-End	--	236	239	57	79
Mutual Funds	Through April	46	71	43	66	59
Mutual Funds	Year-End	--	294	159	161	177
Private Equities	Through April	40	31	44	60	89
Private Equities	Year-End	--	120	146	161	213
401(k)	Through April	39	17	14	14	25
401(k)	Year-End	--	50	35	41	73
Annuities	Through April	34	26	20	30	26
Annuities	Year-End	--	78	57	98	93
Options	Through April	29	53	43	70	55
Options	Year-End	--	121	153	157	180
Structured Products	Through April	29	14	6	11	14
Structured Products	Year-End	--	47	38	33	35
Exchange-Traded Funds	Through April	23	23	17	26	31
Exchange-Traded Funds	Year-End	--	95	60	76	95
Variable Annuities	Through April	21	18	19	33	33
Variable Annuities	Year-End	--	81	48	75	95
Limited Partnerships	Through April	20	21	37	62	49
Limited Partnerships	Year-End	--	68	122	134	146
Preferred Stock	Through April	16	29	13	11	11
Preferred Stock	Year-End	--	73	42	31	37
Municipal Bond Funds	Through April	16	19	17	26	64
Municipal Bond Funds	Year-End	--	75	50	57	136
Business Development Company (BDCs)	Through April	12	17	37	86	13
Business Development Company (BDCs)	Year-End	--	45	88	177	218

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY	Time Period	2024 Cases Served	2023	2022	2021	2020
Breach of Contract	Through April	90	73	78	98	110
Breach of Contract	Year-End	--	294	225	268	309
Promissory Notes	Through April	68	38	26	51	103
Promissory Notes	Year-End	--	154	84	126	229
Compensation	Through April	40	24	30	33	47
Compensation	Year-End	--	74	77	84	135
Libel or Slander on Form U-5	Through April	35	32	24	39	49
Libel or Slander on Form U-5	Year-End	--	104	84	89	148
Libel, Slander, or Defamation	Through April	31	19	27	16	43
Libel, Slander, or Defamation	Year-End	--	91	69	59	152
Wrongful Termination	Through April	21	20	17	26	33
Wrongful Termination	Year-End	--	66	50	62	101
Commissions	Through April	14	13	15	20	25
Commissions	Year-End	--	36	37	55	72
Breach of Fiduciary Duty	Through April	9	3	5	8	11
Breach of Fiduciary Duty	Year-End	--	14	21	23	31
Raiding Disputes	Through April	6	6	11	4	6
Raiding Disputes	Year-End	--	24	24	13	28
Discrimination or Harassment*	Through April	5	9	8	13	10
Discrimination or Harassment*	Year-End	--	25	25	36	38
Negligence	Through April	3	1	5	2	6
Negligence	Year-End	--	5	14	8	17
Fraud	Through April	3	1	4	2	9
Fraud	Year-End	--	6	13	8	16
Misrepresentation	Through April	3	1	1	4	23
Misrepresentation	Year-End	--	7	12	12	57
Errors-charges	Through April	3	0	1	1	2
Errors-charges	Year-End	--	0	2	2	3
Indemnification	Through April	2	5	1	1	5
Indemnification	Year-End	--	12	7	6	14

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators	Apr-2024 (% of Cases)	2023	2022	2021	2020
After Regular Hearing	140 (12%)	436 (15%)	533 (15%)	497 (12%)	335 (9%)
After Special Proceeding Hearing	7 (1%)	17 (1%)	24 (1%)	34 (1%)	13 (0%)
After Review of Documents (Paper Cases)	26 (2%)	77 (3%)	78 (2%)	102 (2%)	101 (3%)
Total	173 (15%)	530 (18%)	635 (18%)	633 (15%)	449 (13%)

Cases Resolved by Other Means	Apr-2024 (% of Cases)	2023	2022	2021	2020
Direct Settlement by Parties	649 (57%)	1,496 (50%)	1,752 (49%)	2,418 (59%)	2,060 (58%)
Settled via Mediation	148 (13%)	489 (16%)	700 (20%)	458 (11%)	477 (13%)
Withdrawn	121 (11%)	265 (9%)	290 (8%)	384 (9%)	329 (9%)
All Others	52 (5%)	213 (7%)	175 (5%)	216 (5%)	243 (7%)
Total	970 (85%)	2,463 (82%)	2,917 (82%)	3,476 (85%)	3,109 (87%)

Results of Customer Claimant Arbitration Award Cases

Year Decided	All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper)	Percentage Decided of All Customer Claimant Cases Closed	Percentage (and Number) of Cases where Customer Awarded Damages
2024 YTD	82	12%	24% (20 cases)
2023	274	14%	24% (67 cases)
2022	311	13%	36% (111 cases)
2021	328	13%	31% (103 cases)
2020	193	9%	32% (62 cases)
2019	313	13%	45% (141 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)*

Year Decided	Customer Claimant Cases Decided (Hearing Only)	Hearing Customer Claimant Cases Where Customer Awarded Damages	Hearing Customer Claimant Not Awarded Damages	Percentage of Customer Award Hearing Cases
2024 YTD	55	18	37	33%
2023	200	59	141	30%
2022	237	92	145	39%
2021	231	86	145	37%
2020	120	41	79	34%
2019	241	109	132	45%

*The data in this chart includes cases dismissed prior to the hearing on the merits, and are counted as cases in which the customer claimant was not awarded damages.

Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings*

Year Decided	Customer Claimant Cases Decided	Customer Claimant Cases Where Customer Awarded Damages	Customer Claimant Not Awarded Damages	Percentage of Customer Claimant Cases Where Customer Awarded Damages
2024	9	5	4	56%
2023	53	21	32	40%
2022	116	51	65	44%
2021	136	60	76	44%
2020	30	12	18	40%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Awards on the Merits of the Case with In-Person Evidentiary Hearings*

Year Decided	Customer Claimant Cases Decided	Customer Claimant Cases Where Customer Awarded Damages	Customer Claimant Not Awarded Damages	Percentage of Customer Claimant Cases Where Customer Awarded Damages
2024	28	10	18	36%
2023	91	34	57	37%
2022	74	34	40	46%
2021	46	22	24	48%
2020	34	17	17	50%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided	Customer Claimant Cases Decided (Special Proceeding Only)	Special Proceeding Customer Claimant Cases Where Customer Awarded Damages	Special Proceeding Customer Claimant Not Awarded Damages	Percentage of Customer Award Special Proceeding Cases
2024 YTD	7	1	6	14%
2023	15	0	15	0%
2022	19	7	12	37%
2021	16	2	14	13%
2020	5	1	4	20%
2019	8	1	7	13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided	Customer Claimant Cases Decided (Paper Only)	Paper Customer Claimant Cases Where Customer Awarded Damages	Customer Claimant Not Awarded Damages	Percentage of Customer Award Paper Cases
2024 YTD	20	1	19	5%
2023	59	8	51	14%
2022	55	12	43	22%
2021	81	15	66	19%
2020	68	20	48	29%
2019	64	31	33	48%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided	Cases Decided by All-Public Panels	Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages	Cases Decided by Majority-Public Panels	Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2024 YTD	32	28% (9 cases)	9	22% (2 cases)
2023	122	32% (39 cases)	46	26% (12 cases)
2022	141	42% (59 cases)	51	37% (19 cases)
2021	139	39% (54 cases)	46	30% (14 cases)
2020	76	33% (25 cases)	26	23% (6 cases)
2019	149	53% (79 cases)	47	28% (13 cases)

Arbitrators by Type and Location

Arbitrator Type	Total
Public	4,114
Non-Public	4,253
Total	8,367

Number of Cases and Arbitrators* per Hearing Location Through April.

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Mediation Statistics Through April

Year	Cases in Agreement	Cases Closed (Percent Settled)	Turnaround Time (in days)
2024	180	205 (89%)	149
2023	272	201 (83%)	127
2022	310	215 (91%)	108
2024 vs 2023	-34%	+2%	+17%

Pre-Arbitration Requests for Mediation Through April

Year to Date	Number of Requests*	Parties Agreed (%)
2024	68	13 (19%)
2023	107	59 (55%)
2022	65	14 (22%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.