FINRA Entitlement Program – Super Account Administrator

The FINRA Entitlement Program requires that each organization designate a Super Account Administrator (SAA). The SAA is entitled as an administrator to all applications participating in the FINRA Entitlement Program that are available to the organization. An organization’s SAA is able to create and remove account administrators and user accounts for all participating applications and set access for these individuals. If an SAA needs to be able to use the participating systems to perform specific job responsibilities at the organization then the SAA must set his/her own entitlement (i.e., self-entitle) access. SAAs are responsible for maintaining accounts by ensuring access is required and appropriate for users and the timely deletion of accounts when access is no longer needed. SAAs at firms with more than one user are required to complete an annual online certification process of all their users.

 

For security reasons, only one SAA may be designated per organization ID #. Firms with affiliates may designate the same SAA for each affiliate or a different one; however, each affiliate (with its own Org ID #) must provide a signed SAA Entitlement Form.


Designate an SAA For Your New Organization

New Organization SAA Entitlement Form & Instructions - Use this form to designate an SAA when your organization is new and requires access to the FINRA Entitlement Program. This form has specific instructions and signature requirements noted in the form which must be met for processing.

Once FINRA processes the New Organization SAA Form and creates the SAA account, a confirmation email will be sent to the Authorized Signatory who signed the form and to the SAA. The new SAA will receive two emails: one with his/her user ID and one with the temporary password. Both emails will have a link to the FINRA Entitlement Web page.

 

Update/Replace Your SAA

If your firm needs to replace the SAA or update the name or email address of the current SAA, an Authorized Signatory from your firm must contact the Gateway Call Center to request an Update/Replace SAA Form. FINRA will only process the request from an Authorized Signatory. The form will be sent to the Authorized Signatory contact information on file at FINRA.

  • For Broker-Dealer (BD) firms: An Authorized Signatory is the Chief Compliance Officer (CCO) or authorized officer (or other authorized person) who is listed on Schedule A of the Organization’s current Form BD and the signer and the designated SAA is not the same person.
  • For Investment Adviser (IA) firms: An Authorized Signatory is the CCO or Additional Regulatory Contact (ARC) who is listed on the current Form ADV and the signer and the designated SAA is not the same person.
    • Note that IA firms that have access to the FINRA Entitlement Program and need to replace their SAA but have not yet filed their initial Form ADV must use the New Organization SAA Form to replace or update their SAA.
  • Firms with Special Circumstances for an Authorized Signatory: If your firm is unable to meet the Authorized Signatory requirements noted above complete the Special Circumstances Signature section of the form indicating which of the following reasons apply:
    • BD firms: The signatory is a sole proprietor or the only person listed on Schedule A of the firm’s current Form BD.
    • IA firms: The signatory is a sole proprietor or the only person listed as a CCO or ARC on the firm’s current Form ADV, or the only person listed on Schedule A of the firm’s current Form ADV and authorized to execute agreements for the organization.
    • In all other situations, not listed above, a detailed explanation is required on the form  with   verification by FINRA before any changes to the SAA is made.

FINRA confirms the Authorized Signatory with information on the Form BD or Form ADV. In addition, the email address provided by a firm’s Authorized Signatory must match the email address that is currently filed in CRD, IARD, or on the FINRA Contact System. FINRA will suspend all accounts if information does not match or is not verifiable.

 

FINRA confirms that a request was made by an Authorized Signatory before providing the firm with an Update/Replace SAA Form. Each form is coded with a unique identifier which is required for processing.

 

Requests are made by contacting the Gateway Call Center:

  • Broker-dealer firms: (301) 869-6699
  • Investment adviser firms: (240) 386-4848

 

FINRA Entitlement User Accounts Certification Period

Each year, FINRA designates a 30-day period during which SAAs of organizations with more than one user must certify their user's access to comply with FINRA's Entitlement User Accounts Certification Process. This process provides a formal review of all user accounts in the FINRA Entitlement Program administered by an SAA.

 

For detailed information, refer to the Annual Entitlement User Accounts Certification Process Web page.

 

FINRA Login Security Feature

The first time users log onto a FINRA Entitlement Platform, they will be required to change their temporary password, and select three security questions and provide a response to each question. For additional information, refer to the answers to frequently asked questions.


Help & Training

  • SAA Quick Reference Guide – Provides step-by-step instructions for designating an SAA, setting up self-entitlement with “user” privileges as an SAA, creating account administrators, and making changes to user accounts.
  • Entitlement User Accounts Certification Process Guide – Provides step-by-step instructions for completing the annual certification process.
  • Frequently Asked Questions – Review answers to frequently asked questions regarding the SAA role, selecting an SAA and the designation process, as well as guidance for completing the annual certification process.

Additional Information

  • Entitlement Information for FTP/IFT Users – View this information if your organization uses file transfer protocol/Internet file transfer functionality for the Order Audit Trail System (OATS) and/or Secure Request Manager (SRM)/eAnalytics.
  • Checklist for Organizational Change: Mergers, Acquisitions, and Successions
    If your firm is undergoing an organizational change, it may affect the ways in which you interact with FINRA, such as your membership application and system-related privileges. In order to make your firm's transition easier, we have compiled a checklist of steps to consider.

Questions

For questions about the FINRA Entitlement Program or the SAA role, contact the Gateway Call Center:

  • Broker-dealer firms: (301) 869-6699
  • Investment adviser firms: (240) 386-4848 

 

Last Updated: 10/8/2014