Dispute Resolution Statistics

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Arbitration Statistics Through October

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 3,628
Customer: 2,306 (64%)
Intra-Industry: 1,322 (36%)
3,134 4,959 Overall: 14.2
Hearing Decisions: 16.3
Simplified Decisions: 6.5
2017 Total: 2,848
Customer: 1,860 (65%)
Intra-Industry: 988 (35%)
3,117 4,463 Overall: 14.6
Hearing Decisions: 16.9
Simplified Decisions: 6.5
2016 Total: 3,081
Customer: 2,147 (70%)
Intra-Industry: 934 (30%)
2,949 4,778 Overall: 15.0
Hearing Decisions: 16.5
Simplified Decisions: 7.4
2018 vs 2017 Total: +27% 
Customer: +24% 
Intra-Industry: +34% 
+1%  +11%  Overall: -3%
Hearing Decisions: -4%
Simplified Decisions: 0%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 3,628 3,134
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through October 1,957 1,529 1,729 1,515 1,754
Year-End -- 1,899 2,002 1,807 2,064
Negligence Through October 1,679 1,349 1,605 1,413 1,693
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through October 1,654 1,317 1,555 1,289 1,479
Year-End -- 1,621 1,802 1,554 1,733
Suitability Through October 1,551 1,279 1,371 1,124 1,188
Year-End -- 1,606 1,606 1,364 1,401
Misrepresentation Through October 1,532 1,326 1,432 1,251 1,350
Year-End -- 1,663 1,670 1,499 1,593
Fraud Through October 1,455 1,100 1,109 909 5
Year-End -- 1,389 1,301 1,089 41
Breach of Contract Through October 1,448 1,062 1,318 1,208 1,502
Year-End -- 1,318 1,495 1,444 1,755
Omission of Facts Through October 1,324 1,198 1,198 1,021 1,169
Year-End -- 1,493 1,394 1,216 1,384
Violation of Blue Sky Laws* Through October 686 418 289 202 --
Year-End -- 547 344 236 --
Manipulation Through October 253 247 206 174 151
Year-End -- 299 236 208 173
Unauthorized Trading Through October 202 233 315 216 202
Year-End -- 263 362 264 239
Elder Abuse* Through October 189 23 -- -- --
Year-End -- 61 -- -- --
Churning Through October 180 196 219 206 177
Year-End -- 219 254 247 213
Margin Calls Through October 70 53 72 73 69
Year-End -- 62 84 97 83
Errors-charges Through October 69 55 49 52 59
Year-End -- 66 56 64 71

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through October 828 404 388 467 484
Year-End -- 565 433 559 553
Municipal Bond Funds Through October 813 404 435 505 599
Year-End -- 558 480 607 684
Mutual Funds Through October 622 345 296 315 317
Year-End -- 447 352 373 369
Common Stock Through October 498 506 559 497 482
Year-End -- 604 646 610 572
Government Securities Through October 435 151 84 149 23
Year-End -- 229 96 169 31
Real Estate Investment Trust Through October 177 153 151 161 187
Year-End -- 177 184 191 232
Exchange-Traded Funds Through October 149 122 117 100 92
Year-End -- 131 133 127 120
Options Through October 135 107 92 106 116
Year-End -- 127 124 128 143
Limited Partnerships Through October 121 147 161 67 72
Year-End -- 183 199 79 82
Corporate Bonds Through October 115 98 136 161 54
Year-End -- 119 154 194 66
Variable Annuities Through October 94 107 96 95 94
Year-End -- 129 115 104 116
Private Equities Through October 89 95 92 83 66
Year-End -- 111 114 92 77
Annuities Through October 87 95 97 70 90
Year-End -- 115 127 81 105
401(k)* Through October 82 60 14 -- --
Year-End -- 69 27 -- --
Structured Products Through October 69 38 46 23 19
Year-End -- 45 57 25 21

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through October 329 331 324 360 316
Year-End -- 403 389 373 347
Promissory Notes Through October 228 248 341 386 404
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through October 141 93 110 112 88
Year-End -- 117 124 115 99
Compensation Through October 137 132 133 132 134
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through October 112 112 101 116 93
Year-End -- 136 124 119 110
Wrongful Termination Through October 103 98 107 117 70
Year-End -- 116 127 123 79
Commissions Through October 70 83 52 70 68
Year-End -- 103 60 73 77
Suitability Through October 57 44 14 1 2
Year-End -- 59 15 1 2
Misrepresentation Through October 50 36 17 16 29
Year-End -- 54 21 17 33
Discrimination or Harassment* Through October 34 28 46 46 39
Year-End -- 37 58 54 43
Breach of Fiduciary Duty Through October 32 42 14 26 48
Year-End -- 52 18 28 52
Raiding Disputes Through October 30 26 30 37 34
Year-End -- 33 42 42 39
Negligence Through October 26 21 12 19 20
Year-End -- 25 17 21 25
Fraud Through October 19 21 8 13 0
Year-End -- 26 11 13 1
Indemnification Through October 16 23 13 11 14
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 430 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 110 (4%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 540 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 1,658 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 415 (13%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 279 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 203 (7%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 2,555 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 306 15% 40% (123 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2018 74 28 46 38%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%
2013 122 45 77 37%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2018 232 95 137 41%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%
2013 377 167 210 44%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 131 42% (55 cases) 50 44% (22 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,468
Non-Public 4,217
Total 7,685

Number of Cases and Arbitrators* per Hearing Location Through October

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 242 764 766

Mediation Statistics Through October

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 441 583 (78%) 117
2017 544 607 (83%) 105
2016 508 500 (78%) 109
2018 vs 2017 -19%  -4%  +11%