Dispute Resolution Statistics

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Arbitration Statistics Through July

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 2,578
Customer: 1,609 (62%)
Intra-Industry: 969 (38%)
2,177 4,868 Overall: 14.3
Hearing Decisions: 16.2
Simplified Decisions: 6.7
2017 Total: 1,961
Customer: 1,280 (65%)
Intra-Industry: 681 (35%)
2,227 4,440 Overall: 14.5
Hearing Decisions: 16.9
Simplified Decisions: 6.7
2016 Total: 2,147
Customer: 1,533 (71%)
Intra-Industry: 614 (29%)
2,038 4,718 Overall: 14.9
Hearing Decisions: 17.1
Simplified Decisions: 7.7
2018 vs 2017 Total: +31% 
Customer: +26% 
Intra-Industry: +42% 
-2%  +10%  Overall: -1%
Hearing Decisions: -4%
Simplified Decisions: 0%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 2,578 2,177
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through July 1,339 1,060 1,205 928 1,221
Year-End -- 1,899 2,002 1,807 2,064
Suitability Through July 1,127 890 943 657 822
Year-End -- 1,606 1,606 1,364 1,401
Negligence Through July 1,127 933 1,121 889 1,203
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through July 1,110 910 1,095 807 1,091
Year-End -- 1,621 1,802 1,554 1,733
Misrepresentation Through July 1,092 896 985 758 925
Year-End -- 1,663 1,670 1,499 1,593
Fraud Through July 984 736 767 514 2
Year-End -- 1,389 1,301 1,089 41
Breach of Contract Through July 963 740 932 736 1,066
Year-End -- 1,318 1,495 1,444 1,755
Omission of Facts Through July 939 805 810 618 785
Year-End -- 1,493 1,394 1,216 1,384
Violation of Blue Sky Laws* Through July 460 260 197 129 --
Year-End -- 547 344 236 --
Unauthorized Trading Through July 148 166 209 145 134
Year-End -- 263 362 264 239
Manipulation Through July 147 167 148 101 104
Year-End -- 299 236 208 173
Elder Abuse* Through July 130 -- -- -- --
Year-End -- 61 -- -- --
Churning Through July 115 142 157 141 121
Year-End -- 219 254 247 213
Errors-charges Through July 48 31 30 34 39
Year-End -- 66 56 64 71
Margin Calls Through July 44 33 42 52 36
Year-End -- 62 84 97 83

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through July 534 254 262 210 286
Year-End -- 565 433 559 553
Municipal Bond Funds Through July 521 253 316 226 380
Year-End -- 558 480 607 684
Mutual Funds Through July 400 220 164 142 173
Year-End -- 447 352 373 369
Common Stock Through July 366 337 408 294 351
Year-End -- 604 646 610 572
Government Securities Through July 270 76 31 35 15
Year-End -- 229 96 169 31
Exchange-Traded Funds Through July 110 84 83 74 59
Year-End -- 131 133 127 120
Options Through July 110 69 73 77 78
Year-End -- 127 124 128 143
Real Estate Investment Trust Through July 107 117 111 113 139
Year-End -- 177 184 191 232
Limited Partnerships Through July 82 109 109 50 55
Year-End -- 183 199 79 82
Corporate Bonds Through July 76 63 91 49 38
Year-End -- 119 154 194 66
Variable Annuities Through July 65 78 63 71 67
Year-End -- 129 115 104 116
Private Equities Through July 64 75 67 57 46
Year-End -- 111 114 92 77
Annuities Through July 57 66 70 46 62
Year-End -- 115 127 81 105
401(k)* Through July 52 46 4 -- --
Year-End -- 69 27 -- --
Structured Products Through July 43 23 31 22 17
Year-End -- 45 57 25 21

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through July 215 235 216 236 235
Year-End -- 403 389 373 347
Promissory Notes Through July 150 159 236 228 305
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through July 101 61 71 68 63
Year-End -- 117 83 115 99
Compensation Through July 95 92 85 79 102
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through July 79 77 69 70 74
Year-End -- 136 124 119 110
Wrongful Termination Through July 78 68 68 71 57
Year-End -- 116 127 123 79
Suitability Through July 55 19 1 1 2
Year-End -- 59 15 1 2
Commissions Through July 52 66 32 44 55
Year-End -- 103 60 73 77
Misrepresentation Through July 45 16 7 12 23
Year-End -- 54 21 17 33
Breach of Fiduciary Duty Through July 27 22 9 15 39
Year-End -- 52 18 28 52
Discrimination or Harassment* Through July 26 18 36 33 32
Year-End -- 37 58 54 43
Negligence Through July 24 9 6 11 16
Year-End -- 25 17 21 25
Raiding Disputes Through July 21 18 18 27 25
Year-End -- 33 42 42 39
Fraud Through July 15 9 4 8 0
Year-End -- 26 11 13 1
Omission of Facts Through July 10 9 4 5 12
Year-End -- 16 7 8 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 301 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 67 (3%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 368 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 1,136 (53%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 290 (14%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 197 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 155 (7%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 1,778 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 201 14% 40% (81 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2018 42 14 28 33%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%
2013 122 45 77 37%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2018 159 67 92 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%
2013 377 167 210 44%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 90 43% (39 cases) 33 45% (15 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,437
Non-Public 4,173
Total 7,610

Number of Cases and Arbitrators* per Hearing Location Through July

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 250 740 732

Mediation Statistics Through July

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 305 426 (77%) 121
2017 384 424 (84%) 106
2016 354 352 (75%) 103
2018 vs 2017 -21%  0%  +14%