Dispute Resolution Statistics

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Arbitration Statistics Through September

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 3,281
Customer: 2,087 (64%)
Intra-Industry: 1,194 (36%)
2,798 4,943 Overall: 14.2
Hearing Decisions: 16.0
Simplified Decisions: 6.4
2017 Total: 2,537
Customer: 1,664 (66%)
Intra-Industry: 873 (34%)
2,822 4,441 Overall: 14.7
Hearing Decisions: 17.0
Simplified Decisions: 6.6
2016 Total: 2,804
Customer: 1,960 (70%)
Intra-Industry: 844 (30%)
2,637 4,809 Overall: 15.0
Hearing Decisions: 16.8
Simplified Decisions: 7.5
2018 vs 2017 Total: +29% 
Customer: +25% 
Intra-Industry: +37% 
-1%  +11%  Overall: -3%
Hearing Decisions: -6%
Simplified Decisions: -3%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 3,281 2,798
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through September 1,753 1,400 1,572 1,304 1,532
Year-End -- 1,899 2,002 1,807 2,064
Negligence Through September 1,502 1,235 1,465 1,225 1,493
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through September 1,480 1,206 1,417 1,118 1,282
Year-End -- 1,621 1,802 1,554 1,733
Suitability Through September 1,412 1,178 1,239 951 1,025
Year-End -- 1,606 1,606 1,364 1,401
Misrepresentation Through September 1,377 1,207 1,300 1,077 1,166
Year-End -- 1,663 1,670 1,499 1,593
Breach of Contract Through September 1,292 982 1,207 1,043 1,321
Year-End -- 1,318 1,495 1,444 1,755
Fraud Through September 1,291 1,008 1,010 779 3
Year-End -- 1,389 1,301 1,089 41
Omission of Facts Through September 1,187 1,090 1,086 884 997
Year-End -- 1,493 1,394 1,216 1,384
Violation of Blue Sky Laws* Through September 621 384 254 174 --
Year-End -- 547 344 236 --
Manipulation Through September 213 229 191 135 140
Year-End -- 299 236 208 173
Unauthorized Trading Through September 186 214 279 190 181
Year-End -- 263 362 264 239
Elder Abuse* Through September 174 9 -- -- --
Year-End -- 61 -- -- --
Churning Through September 162 187 201 179 159
Year-End -- 219 254 247 213
Margin Calls Through September 65 50 62 62 52
Year-End -- 62 84 97 83
Errors-charges Through September 62 51 44 40 53
Year-End -- 66 56 64 71

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through September 742 359 353 388 376
Year-End -- 565 433 559 553
Municipal Bond Funds Through September 721 360 410 422 492
Year-End -- 558 480 607 684
Mutual Funds Through September 561 312 266 270 219
Year-End -- 447 352 373 369
Common Stock Through September 457 458 510 448 434
Year-End -- 604 646 610 572
Government Securities Through September 392 125 76 131 21
Year-End -- 229 96 169 31
Real Estate Investment Trust Through September 146 143 133 144 168
Year-End -- 177 184 191 232
Exchange-Traded Funds Through September 140 115 109 83 86
Year-End -- 131 133 127 120
Options Through September 128 93 86 93 103
Year-End -- 127 124 128 143
Limited Partnerships Through September 109 137 142 58 69
Year-End -- 183 199 79 82
Corporate Bonds Through September 108 92 121 144 49
Year-End -- 119 154 194 66
Variable Annuities Through September 78 101 89 85 84
Year-End -- 129 115 104 116
Private Equities Through September 78 92 80 72 58
Year-End -- 111 114 92 77
Annuities Through September 75 87 88 62 82
Year-End -- 115 127 81 105
401(k)* Through September 74 56 4 -- --
Year-End -- 69 27 -- --
Structured Products Through September 60 34 43 23 19
Year-End -- 45 57 25 21

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through September 287 301 287 295 291
Year-End -- 403 389 373 347
Promissory Notes Through September 195 213 312 309 367
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through September 130 85 94 92 76
Year-End -- 117 124 115 99
Compensation Through September 115 121 118 101 128
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through September 99 102 85 96 84
Year-End -- 136 124 119 110
Wrongful Termination Through September 92 91 88 92 66
Year-End -- 116 127 123 79
Commissions Through September 62 79 42 60 65
Year-End -- 103 60 73 77
Suitability Through September 56 37 6 1 2
Year-End -- 59 15 1 2
Misrepresentation Through September 47 31 9 15 27
Year-End -- 54 21 17 33
Discrimination or Harassment* Through September 30 25 40 41 35
Year-End -- 37 58 54 43
Breach of Fiduciary Duty Through September 29 37 12 17 44
Year-End -- 52 18 28 52
Raiding Disputes Through September 27 23 25 28 32
Year-End -- 33 42 42 39
Negligence Through September 26 16 11 13 18
Year-End -- 25 17 21 25
Fraud Through September 18 16 6 10 0
Year-End -- 26 11 13 1
Indemnification Through September 14 19 11 7 13
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 374 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 100 (4%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 474 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 1,456 (53%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 383 (14%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 253 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 195 (7%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 2,287 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 271 15% 39% (106 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2018 68 24 44 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%
2013 122 45 77 37%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2018 203 82 121 40%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%
2013 377 167 210 44%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 113 40% (45 cases) 43 47% (20 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,431
Non-Public 4,166
Total 7,597

Number of Cases and Arbitrators* per Hearing Location Through September

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 244 769 763

Mediation Statistics Through September

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 401 542 (77%) 117
2017 478 557 (83%) 105
2016 454 448 (77%) 110
2018 vs 2017 -16%  -3%  +11%