Dispute Resolution Statistics

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Arbitration Statistics Through June

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2017 Total: 1,685
Customer: 1,109 (66%)
Intra-Industry: 576 (34%)
1,991 4,415 Overall: 14.4
Hearing Decisions: 16.2
Simplified Decisions: 6.8
2016 Total: 1,831
Customer: 1,295 (71%)
Intra-Industry: 536 (29%)
1,745 4,712 Overall: 14.8
Hearing Decisions: 17.2
Simplified Decisions: 7.8
2015 Total: 1,529
Customer: 999 (65%)
Intra-Industry: 530 (35%)
1,807 4,381 Overall: 14.4
Hearing Decisions: 17.2
Simplified Decisions: 8.4
2017 vs 2016 Total: -8% 
Customer: -14% 
Intra-Industry: +7% 
+14%  -6%  Overall: -3%
Hearing Decisions: -6%
Simplified Decisions: -13%

Historical Statistics for Cases Filed and Closed

Year Cases Filed Cases Closed
2017 1,685 1,991
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
Year Cases Filed Cases Closed
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
Year Cases Filed Cases Closed
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957
2001 6,915 5,582

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2017 Cases served 2016 2015 2014 2013
Breach of Fiduciary Duty Through June 920 1,004 763 1,026 908
Year-End -- 2,002 1,807 2,064 1,802
Negligence Through June 816 936 739 1,012 870
Year-End -- 1,862 1,677 1,977 1,714
Failure to Supervise Through June 794 917 665 865 754
Year-End -- 1,802 1,554 1,733 1,476
Suitability Through June 774 788 535 680 640
Year-End -- 1,606 1,364 1,401 1,243
Misrepresentation Through June 771 814 623 765 773
Year-End -- 1,670 1,499 1,593 1,507
Omission of Facts Through June 684 675 511 648 629
Year-End -- 1,394 1,216 1,384 1,242
Breach of Contract Through June 641 771 601 900 681
Year-End -- 1,495 1,444 1,755 1,390
Fraud* Through June 639 646 417 -- --
Year-End -- 1,301 1,089 41 --
Violation of Blue Sky Laws* Through June 228 166 104 -- --
Year-End -- 344 236 -- --
Unauthorized Trading Through June 146 173 123 114 133
Year-End -- 362 264 239 255
Manipulation Through June 138 137 83 84 79
Year-End -- 236 208 173 161
Churning Through June 127 144 120 106 118
Year-End -- 254 247 213 236
Margin Calls Through June 30 39 46 30 28
Year-End -- 84 97 83 55
Errors-charges Through June 23 23 30 30 36
Year-End -- 56 64 71 75
Execution Error Through June 23 47 51 75 87
Year-End -- 85 89 146 133

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2017 Cases served 2016 2015 2014 2013
Common Stock Through June 297 335 251 301 280
Year-End -- 646 610 572 547
Municipal Bonds Through June 209 214 168 230 21
Year-End -- 433 559 553 67
Municipal Bond Funds Through June 205 263 172 308 18
Year-End -- 480 607 684 66
Mutual Funds Through June 193 133 105 145 178
Year-End -- 352 373 369 296
Real Estate Investment Trust Through June 103 93 93 123 165
Year-End -- 184 191 232 299
Limited Partnerships Through June 98 75 41 45 47
Year-End -- 199 79 82 84
Exchange-Traded Funds Through June 74 72 66 45 54
Year-End -- 133 127 120 99
Variable Annuities Through June 73 51 57 48 77
Year-End -- 115 104 116 160
Private Equities Through June 69 60 46 37 55
Year-End -- 114 92 77 108
Government Securities Through June 69 16 19 12 15
Year-End -- 96 169 31 25
Options Through June 63 61 65 66 59
Year-End -- 124 128 143 109
Annuities Through June 58 64 39 50 58
Year-End -- 127 81 105 111
Corporate Bonds Through June 57 66 34 27 37
Year-End -- 154 194 66 86
401(k)* Through June 38 2 -- -- --
Year-End -- 27 -- -- --
Preferred Stock Through June 24 23 17 21 41
Year-End -- 74 142 44 86

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2017 CASES SERVED 2016 2015 2014 2013
Breach of Contract Through June 203 195 200 200 259
Year-End -- 389 373 347 465
Promissory Notes Through June 138 204 192 258 337
Year-End -- 401 401 476 632
Compensation Through June 77 73 74 88 91
Year-End -- 163 140 146 155
Libel or Slander on Form U-5 Through June 64 59 61 63 53
Year-End -- 124 119 110 99
Wrongful Termination Through June 59 57 61 47 67
Year-End -- 127 123 79 117
Commissions Through June 56 29 39 46 44
Year-End -- 60 73 77 85
Libel, Slander, or Defamation Through June 51 62 57 51 43
Year-End -- 124 115 99 101
Clearing Disputes Through June 39 3 2 3 1
Year-End -- 43 6 4 1
Breach of Fiduciary Duty Through June 17 9 13 32 44
Year-End -- 18 28 52 78
Discrimination or Harassment* Through June 16 32 29 27 28
Year-End -- 58 54 43 53
Raiding Disputes Through June 14 16 24 22 13
Year-End -- 42 40 39 21
Misrepresentation Through June 12 5 24 22 13
Year-End -- 21 17 33 24
Suitability Through June 12 0 1 2 1
Year-End -- 15 1 2 3
Indemnification Through June 10 6 6 11 8
Year-End -- 14 12 16 17
Omission of Facts Through June 8 3 4 11 4
Year-End -- 7 8 16 6

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2017 (% of Cases) 2016 2015 2014 2013
After Hearing 253 (13%) 593 (16%) 646 (19%) 683 (18%) 792 (18%)
After Review of Documents 80 (4%) 157 (4%) 182 (5%) 208 (5%) 236 (5%)
Total 333 (17%) 750 (21%) 828 (24%) 891 (23%) 1,028 (23%)
Cases Resolved by Other Means 2017 (% of Cases) 2016 2015 2014 2013
Direct Settlement by Parties 1,032 (52%) 1,812 (50%) 1,716 (50%) 1,942 (51%) 2,336 (52%)
Settled via Mediation 256 (13%) 433 (12%) 306 (9%) 329 (9%) 315 (7%)
Withdrawn 190 (10%) 341 (9%) 317 (9%) 358 (9%) 482 (11%)
All Others 155 (8%) 275 (8%) 294 (8%) 290 (8%) 297 (7%)
Total 1,633 (83%) 2,861 (79%) 2,633 (76%) 2,919 (77%) 3,430 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2017 190 14% 41% (77 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)
2012 570 18% 45% (255 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2017 79 48% (38 cases) 31 29% (9 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,290
Non-Public 3,939
Total 7,229

Number of Cases and Arbitrators* per Hearing Location Through June

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 265 710 677

Mediation Statistics Through June

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2017 355 383 (85%) 105
2016 330 310 (75%) 104
2015 250 243 (82%) 79
2017 vs 2016 +8%  +24%  1%