Dispute Resolution Statistics

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Arbitration Statistics Through October

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2017 Total: 2,848
Customer: 1,856 (65%)
Intra-Industry: 992 (35%)
3,126 4,463 Overall: 14.6
Hearing Decisions: 16.9
Simplified Decisions: 6.5
2016 Total: 3,081
Customer: 2,148 (70%)
Intra-Industry: 933 (30%)
2,949 4,778 Overall: 15.0
Hearing Decisions: 16.5
Simplified Decisions: 7.4
2015 Total: 2,854
Customer: 1,935 (68%)
Intra-Industry: 919 (32%)
2,890 4,621 Overall: 14.5
Hearing Decisions: 17.6
Simplified Decisions: 8.3
2017 vs 2016 Total: -8% 
Customer: -14% 
Intra-Industry: +6% 
+6%  -7%  Overall: -3%
Hearing Decisions: +2%
Simplified Decisions: -12%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2017 2,848 3,126
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
Year Cases Filed Cases Closed
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
Year Cases Filed Cases Closed
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957
2001 6,915 5,582

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2017 Cases served 2016 2015 2014 2013
Breach of Fiduciary Duty Through October 1,529 1,729 1,515 1,754 1,521
Year-End -- 2,002 1,807 2,064 1,802
Negligence Through October 1,349 1,605 1,413 1,693 1,436
Year-End -- 1,862 1,677 1,977 1,714
Misrepresentation Through October 1,326 1,432 1,251 1,350 1,258
Year-End -- 1,670 1,499 1,593 1,507
Failure to Supervise Through October 1,317 1,555 1,289 1,479 1,238
Year-End -- 1,802 1,554 1,733 1,476
Suitability Through October 1,279 1,371 1,124 1,188 1,047
Year-End -- 1,606 1,364 1,401 1,243
Omission of Facts Through October 1,198 1,198 1,021 1,169 1,036
Year-End -- 1,394 1,216 1,384 1,242
Fraud* Through October 1,100 1,109 909 -- --
Year-End -- 1,301 1,089 41 --
Breach of Contract Through October 1,062 1,318 1,208 1,502 1,158
Year-End -- 1,495 1,444 1,755 1,390
Violation of Blue Sky Laws* Through October 418 289 202 -- --
Year-End -- 344 236 -- --
Manipulation Through October 247 206 174 151 128
Year-End -- 236 208 173 161
Unauthorized Trading Through October 233 315 216 202 215
Year-End -- 362 264 239 255
Churning Through October 196 219 206 177 198
Year-End -- 254 247 213 236
Errors-charges Through October 55 49 52 59 60
Year-End -- 56 64 71 75
Margin Calls Through October 53 72 73 69 42
Year-End -- 84 97 83 55
Execution Error Through October 45 81 81 134 124
Year-End -- 85 89 146 133

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Common Stock Municipal Bond Funds Municipal Bonds Mutual Funds Real Estate Investment Trust Limited Partnerships Government Securities Exchange-Traded Funds Variable Annuities Options Corporate Bonds Private Equities Annuities 401(k)** Preferred Stock

Security   2017 Cases served 2016 2015 2014 2013
Common Stock Through October 506 559 497 482 456
Year-End -- 646 610 572 547
Municipal Bond Funds Through October 404 435 505 599 35
Year-End -- 480 607 684 66
Municipal Bonds Through October 404 388 467 484 42
Year-End -- 433 559 553 67
Mutual Funds Through October 345 296 315 317 255
Year-End -- 352 373 369 296
Real Estate Investment Trust Through October 153 151 161 187 266
Year-End -- 184 191 232 299
Government Securities Through October 151 84 149 23 19
Year-End -- 96 169 31 25
Limited Partnerships Through October 147 161 67 72 70
Year-End -- 199 79 82 84
Exchange-Traded Funds Through October 122 117 100 92 82
Year-End -- 133 127 120 99
Variable Annuities Through October 107 96 95 94 136
Year-End -- 115 104 116 160
Options Through October 107 92 106 116 88
Year-End -- 124 128 143 109
Corporate Bonds Through October 98 136 161 54 70
Year-End -- 154 194 66 86
Annuities Through October 95 97 70 90 96
Year-End -- 127 81 105 111
Private Equities Through October 95 92 83 66 94
Year-End -- 114 92 77 108
401(k)* Through October 60 14 -- -- --
Year-End -- 27 -- -- --
Preferred Stock Through October 45 64 115 38 72
Year-End -- 74 142 44 86

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2017 CASES SERVED 2016 2015 2014 2013
Breach of Contract Through October 331 324 360 316 401
Year-End -- 389 373 347 465
Promissory Notes Through October 248 341 386 404 530
Year-End -- 401 401 476 632
Compensation Through October 132 133 132 134 132
Year-End -- 163 140 146 155
Libel or Slander on Form U-5 Through October 112 101 116 93 85
Year-End -- 124 119 110 99
Wrongful Termination Through October 98 107 117 70 103
Year-End -- 127 123 79 117
Libel, Slander, or Defamation Through October 93 110 112 88 83
Year-End -- 124 115 99 101
Commissions Through October 83 52 70 68 75
Year-End -- 60 73 77 85
Suitability Through October 44 14 1 2 2
Year-End -- 15 1 2 3
Breach of Fiduciary Duty Through October 42 14 26 48 67
Year-End -- 18 28 52 78
Misrepresentation Through October 36 17 16 29 22
Year-End -- 21 17 33 24
Clearing Disputes Through October 36 24 6 3 1
Year-End -- 43 6 4 1
Discrimination or Harassment* Through October 28 46 46 39 51
Year-End -- 58 54 43 53
Raiding Disputes Through October 26 30 37 34 20
Year-End -- 42 40 39 21
Unauthotized Trading Through October 23 8 2 1 2
Year-End -- 10 2 2 4
Indemnification Through October 23 13 11 14 17
Year-End -- 14 12 16 17

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2017 (% of Cases) 2016 2015 2014 2013
After Hearing 419 (14%) 593 (16%) 646 (19%) 683 (18%) 792 (18%)
After Review of Documents 107 (3%) 157 (4%) 182 (5%) 208 (5%) 236 (5%)
Total 526 (17%) 750 (21%) 828 (24%) 891 (23%) 1,028 (23%)
Cases Resolved by Other Means 2017 (% of Cases) 2016 2015 2014 2013
Direct Settlement by Parties 1,648 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%) 2,336 (52%)
Settled via Mediation 409 (13%) 433 (12%) 306 (9%) 329 (9%) 315 (7%)
Withdrawn 294 (10%) 341 (9%) 317 (9%) 358 (9%) 482 (11%)
All Others 207 (7%) 275 (8%) 294 (8%) 290 (8%) 297 (7%)
Total 2,558 (83%) 2,861 (79%) 2,633 (76%) 2,919 (77%) 3,430 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2017 297 14% 41% (123 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)
2012 570 18% 45% (255 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2017 113 48% (54 cases) 60 33% (20 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,324
Non-Public 3,913
Total 7,237

Number of Cases and Arbitrators* per Hearing Location Through October

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 259 693 669

Mediation Statistics Through October

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2017 544 607 (83%) 105
2016 508 500 (78%) 109
2015 431 399 (78%) 82
2017 vs 2016 +7%  +21%  -4%