Dispute Resolution Statistics

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Arbitration Statistics Through April

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 1,538
Customer: 940 (61%)
Intra-Industry: 598 (39%)
1,241 4,754 Overall: 14.3
Hearing Decisions: 15.8
Simplified Decisions: 7.4
2017 Total: 1,047
Customer: 672 (64%)
Intra-Industry: 375 (36%)
1,291 4,456 Overall: 14.4
Hearing Decisions: 15.8
Simplified Decisions: 7.2
2016 Total: 1,188
Customer: 818 (69%)
Intra-Industry: 370 (31%)
1,200 4,594 Overall: 14.8
Hearing Decisions: 17.2
Simplified Decisions: 8.0
2018 vs 2017 Total: +47% 
Customer: +40% 
Intra-Industry: +59% 
-4%  +7%  Overall: -1%
Hearing Decisions: 0%
Simplified Decisions: +3%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 1,538 1,241
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through April 783 534 629 493 667
Year-End -- 1,899 2,002 1,807 2,064
Suitability Through April 669 440 483 338 432
Year-End -- 1,606 1,606 1,364 1,401
Misrepresentation Through April 651 440 518 394 504
Year-End -- 1,663 1,670 1,499 1,593
Negligence Through April 651 484 583 480 664
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through April 635 472 571 428 559
Year-End -- 1,621 1,802 1,554 1,733
Fraud Through April 568 375 384 250 1
Year-End -- 1,389 1,301 1,089 41
Omission of Facts Through April 561 382 408 321 416
Year-End -- 1,493 1,394 1,216 1,384
Breach of Contract Through April 553 372 484 390 572
Year-End -- 1,318 1,495 1,444 1,755
Violation of Blue Sky Laws* Through April 262 138 106 59 --
Year-End -- 547 344 236 --
Unauthorized Trading Through April 88 92 110 79 75
Year-End -- 263 362 264 239
Manipulation Through April 76 79 81 42 64
Year-End -- 299 236 208 173
Elder Abuse* Through April 74 -- -- -- --
Year-End -- 61 -- -- --
Churning Through April 68 88 89 79 67
Year-End -- 219 254 247 213
Errors-charges Through April 28 17 14 24 23
Year-End -- 66 56 64 71
Execution Error Through April 21 12 27 36 60
Year-End -- 53 85 96 153

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Common Stock Municipal Bond Funds Municipal Bonds Mutual Funds Real Estate Investment Trust Limited Partnerships Government Securities Exchange-Traded Funds Variable Annuities Options Corporate Bonds Private Equities Annuities 401(k)** Preferred Stock

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through April 279 94 151 104 116
Year-End -- 565 433 559 553
Municipal Bond Funds Through April 265 85 175 97 169
Year-End -- 558 480 607 684
Common Stock Through April 235 177 210 167 217
Year-End -- 604 646 610 572
Mutual Funds Through April 224 109 80 70 112
Year-End -- 447 352 373 369
Government Securities Through April 135 29 7 9 6
Year-End -- 229 96 169 31
Exchange-Traded Funds Through April 70 46 50 47 32
Year-End -- 131 133 127 120
Real Estate Investment Trust Through April 66 67 51 63 84
Year-End -- 177 184 191 232
Options Through April 64 37 42 39 46
Year-End -- 127 124 128 143
Limited Partnerships Through April 56 53 40 29 46
Year-End -- 183 199 79 82
Corporate Bonds Through April 51 37 44 25 21
Year-End -- 119 154 194 66
Private Equities Through April 39 36 43 28 29
Year-End -- 111 114 92 77
Annuities Through April 38 38 41 25 38
Year-End -- 115 127 81 105
Variable Annuities Through April 33 48 33 32 33
Year-End -- 129 115 104 116
401(k)* Through April 33 28 -- -- --
Year-End -- 69 27 -- --
Warrants/Rights Through April 27 1 5 2 5
Year-End -- 30 13 13 10

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through April 108 145 125 124 141
Year-End -- 403 389 373 347
Promissory Notes Through April 88 100 129 121 160
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through April 59 39 41 35 38
Year-End -- 117 83 115 99
Suitability Through April 49 2 1 0 1
Year-End -- 59 15 1 2
Compensation Through April 47 55 51 42 64
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through April 45 40 36 43 44
Year-End -- 136 124 119 110
Misrepresentation Through April 40 6 3 7 16
Year-End -- 54 21 17 33
Wrongful Termination Through April 38 42 37 41 38
Year-End -- 116 127 123 79
Commissions Through April 24 40 19 27 30
Year-End -- 103 60 73 77
Breach of Fiduciary Duty Through April 21 11 6 7 22
Year-End -- 52 18 28 52
Negligence Through April 17 7 4 8 12
Year-End -- 25 17 21 25
Discrimination or Harassment* Through April 13 13 21 19 21
Year-End -- 37 58 54 43
Raiding Disputes Through April 12 8 11 14 10
Year-End -- 33 42 42 39
Fraud Through April 11 5 4 5 0
Year-End -- 26 11 13 1
Indemnification Through April 6 6 4 4 3
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 174 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 41 (3%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 215 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 648 (53%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 161 (13%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 117 (10%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 90 (7%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 1,016 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 112 14% 39% (44 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 50 40% (20 cases) 18 44% (8 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,383
Non-Public 4,056
Total 7,439

Number of Cases and Arbitrators* per Hearing Location Through April

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 275 807 793

Mediation Statistics Through April

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 172 242 (74%) 137
2017 237 242 (84%) 114
2016 239 225 (71%) 106
2018 vs 2017 -27%  0%  +20%