Dispute Resolution Statistics

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Arbitration Statistics Through February

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2017 Total: 497
Customer: 305 (61%)
Intra-Industry: 192 (39%)
663 4,538 Overall: 14.5
Hearing Decisions: 16.1
Simplified Decisions: 7.3
2016 Total: 558
Customer: 387 (69%)
Intra-Industry: 171 (31%)
579 4,592 Overall: 14.6
Hearing Decisions: 17.4
Simplified Decisions: 8.0
2015 Total: 478
Customer: 322 (67%)
Intra-Industry: 156 (33%)
503 4,643 Overall: 14.4
Hearing Decisions: 18.0
Simplified Decisions: 8.0
2017 vs 2016 Total: -11% 
Customer: -21% 
Intra-Industry: +12% 
+15%  -1%  Overall: -1%
Hearing Decisions: -7%
Simplified Decisions: -9%

Historical Statistics for Cases Filed and Closed

Year Cases Filed Cases Closed
2017 497 663
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
Year Cases Filed Cases Closed
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
Year Cases Filed Cases Closed
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957
2001 6,915 5,582

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2017 Cases served 2016 2015 2014 2013
Breach of Fiduciary Duty Through February 242 395 253 300 296
Year-End -- 2,002 1,807 2,064 1,802
Negligence Through February 230 339 233 299 281
Year-End -- 1,862 1,667 1,977 1,714
Failure to Supervise Through February 219 343 217 261 244
Year-End -- 1,802 1,554 1,733 1,476
Misrepresentation Through February 201 314 191 244 246
Year-End -- 1,670 1,499 1,593 1,507
Suitability Through February 198 298 175 195 206
Year-End -- 1,606 1,364 1,401 1,243
Breach of Contract Through February 188 306 200 247 216
Year-End -- 1,495 1,444 1,755 1,390
Fraud* Through February 176 227 125 -- --
Year-End -- 1,301 1,089 41 --
Omission of Facts Through February 175 238 158 192 192
Year-End -- 1,394 1,216 1,384 1,242
Violation of Blue Sky Laws* Through February 63 62 23 -- --
Year-End -- 344 236 -- --
Unauthorized Trading Through February 42 74 31 36 51
Year-End -- 362 264 239 255
Manipulation Through February 36 55 19 27 23
Year-End -- 236 208 173 161
Churning Through February 34 60 41 21 38
Year-End -- 254 247 213 236
Margin Calls Through February 11 19 17 9 10
Year-End -- 84 97 83 55
Errors-charges Through February 7 9 11 13 13
Year-End -- 56 64 71 75
Transfer Through February 5 2 10 8 5
Year-End -- 35 45 56 59

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2017 Cases served 2016 2015 2014 2013
Common Stock Through February 72 140 83 104 96
Year-End -- 646 610 572 547
Mutual Funds Through February 47 45 44 51 53
Year-End -- 352 373 369 296
Municipal Bonds Through February 43 99 54 38 10
Year-End -- 433 559 553 67
Municipal Bond Funds Through February 36 103 49 52 4
Year-End -- 480 607 684 66
Real Estate Investment Trust Through February 31 29 36 38 51
Year-End -- 184 191 232 299
Variable Annuities Through February 24 19 15 15 27
Year-End -- 115 104 116 160
Limited Partnerships Through February 23 25 16 17 16
Year-End -- 199 79 82 84
Options Through February 19 23 26 23 20
Year-End -- 124 128 143 109
Private Equities Through February 19 23 15 18 14
Year-End -- 114 92 77 108
Corporate Bonds Through February 19 22 14 9 16
Year-End -- 154 194 66 86
Government Securities Through February 18 4 2 1 3
Year-End -- 96 169 31 25
Annuities Through February 17 26 13 20 18
Year-End -- 127 81 105 111
Exchange-Traded Funds Through February 16 33 27 12 26
Year-End -- 133 127 120 99
401(k)* Through February 11 0 -- -- --
Year-End -- 27 -- -- --
Preferred Stock Through February 7 8 5 4 13
Year-End -- 74 142 44 86

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2017 CASES SERVED 2016 2015 2014 2013
Breach of Contract Through February 72 81 48 64 66
Year-End -- 386 373 347 465
Promissory Notes Through February 56 77 56 76 90
Year-End -- 401 401 476 632
Compensation Through February 32 35 18 28 20
Year-End -- 163 140 146 155
Wrongful Termination Through February 25 24 20 16 19
Year-End -- 127 123 79 117
Commissions Through February 24 12 11 14 12
Year-End -- 60 73 77 85
Libel or Slander on Form U-5 Through February 23 23 20 22 22
Year-End -- 124 119 110 99
Libel, Slander, or Defamation Through February 21 28 15 18 13
Year-End -- 124 115 99 101
Clearing Disputes Through February 15 0 0 1 1
Year-End -- 43 6 4 1
Discrimination or Harassment* Through February 8 13 9 8 2
Year-End -- 58 54 43 53
Raiding Disputes Through February 5 4 4 6 4
Year-End -- 42 40 39 21
Breach of Fiduciary Duty Through February 4 2 2 10 11
Year-End -- 18 28 52 78
Indemnification Through February 3 2 2 3 3
Year-End -- 14 12 16 17
Failure to Supervise Through February 2 2 1 1 3
Year-End -- 12 11 14 10
Negligence Through February 2 2 5 5 4
Year-End -- 17 21 25 11
Manipulation Through February 2 1 0 1 0
Year-End -- 4 1 5 1

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2017 (% of Cases) 2016 2015 2014 2013
After Hearing 79 (12%) 593 (16%) 646 (19%) 683 (18%) 792 (18%)
After Review of Documents 33 (5%) 157 (4%) 182 (5%) 208 (5%) 236 (5%)
Total 112 (17%) 750 (21%) 828 (24%) 891 (23%) 1,028 (23%)
Cases Resolved by Other Means 2017 (% of Cases) 2016 2015 2014 2013
Direct Settlement by Parties 344 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%) 2,336 (52%)
Settled via Mediation 81 (12%) 433 (12%) 306 (9%) 329 (9%) 315 (7%)
Withdrawn 55 (8%) 341 (9%) 317 (9%) 358 (9%) 482 (11%)
All Others 62 (9%) 275 (8%) 294 (8%) 290 (8%) 297 (7%)
Total 542 (83%) 2,861 (79%) 2,633 (76%) 2,919 (77%) 3,430 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2017 63 13% 41% (26 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)
2012 570 18% 45% (255 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2017 20 45% (9 cases) 12 25% (3 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,248
Non-Public 3,888
Total 7,136

Number of Cases and Arbitrators* per Hearing Location Through February

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 265 703 665

Mediation Statistics Through February

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2017 111 119 (79%) 120
2016 124 132 (61%) 121
2015 72 80 (85%) 86
2017 vs 2016 -10%  -10%  -1%