Dispute Resolution Statistics

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Arbitration Statistics Through November

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 3,937
Customer: 2,507 (64%)
Intra-Industry: 1,430 (36%)
3,449 4,963 Overall: 14.1
Hearing Decisions: 16.1
Simplified Decisions: 6.5
2017 Total: 3,137
Customer: 2,046 (65%)
Intra-Industry: 1,091 (35%)
3,456 4,416 Overall: 14.5
Hearing Decisions: 16.9
Simplified Decisions: 6.5
2016 Total: 3,393
Customer: 2,324 (68%)
Intra-Industry: 1.069 (32%)
3,625 4,765 Overall: 15.1
Hearing Decisions: 16.5
Simplified Decisions: 7.2
2018 vs 2017 Total: +26% 
Customer: +23% 
Intra-Industry: +31% 
0%  +12%  Overall: -3%
Hearing Decisions: -5%
Simplified Decisions: 0%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 3,937 3,449
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through November 2,118 1,713 1,867 1,721 1,917
Year-End -- 1,899 2,002 1,807 2,064
Negligence Through November 1,816 1,502 1,742 1,606 1,842
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through November 1,789 1,465 1,682 1,483 1,613
Year-End -- 1,621 1,802 1,554 1,733
Suitability Through November 1,672 1,439 1,495 1,293 1,289
Year-End -- 1,606 1,606 1,364 1,401
Misrepresentation Through November 1,658 1,490 1,550 1,435 1,476
Year-End -- 1,663 1,670 1,499 1,593
Fraud Through November 1,577 1,245 1,209 1,042 10
Year-End -- 1,389 1,301 1,089 41
Breach of Contract Through November 1,573 1,185 1,411 1,378 1,635
Year-End -- 1,318 1,495 1,444 1,755
Omission of Facts Through November 1,442 1,345 1,294 1,164 1,282
Year-End -- 1,493 1,394 1,216 1,384
Violation of Blue Sky Laws* Through November 745 477 312 227 --
Year-End -- 547 344 236 --
Manipulation Through November 276 273 218 197 162
Year-End -- 299 236 208 173
Unauthorized Trading Through November 228 252 336 251 218
Year-End -- 263 362 264 239
Elder Abuse* Through November 203 44 -- -- --
Year-End -- 61 -- -- --
Churning Through November 197 214 230 235 191
Year-End -- 219 254 247 213
Margin Calls Through November 79 58 79 93 74
Year-End -- 62 84 97 83
Errors-charges Through November 74 61 53 60 62
Year-End -- 66 56 64 71

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through November 893 482 415 529 523
Year-End -- 565 433 559 553
Municipal Bond Funds Through November 881 474 459 577 644
Year-End -- 558 480 607 684
Mutual Funds Through November 664 394 330 359 353
Year-End -- 447 352 373 369
Common Stock Through November 540 556 607 568 527
Year-End -- 604 646 610 572
Government Securities Through November 466 181 93 163 27
Year-End -- 229 96 169 31
Real Estate Investment Trust Through November 189 162 168 181 210
Year-End -- 177 184 191 232
Exchange-Traded Funds Through November 157 125 127 115 104
Year-End -- 131 133 127 120
Options Through November 142 117 101 122 127
Year-End -- 127 124 128 143
Limited Partnerships Through November 130 163 183 75 78
Year-End -- 183 199 79 82
Corporate Bonds Through November 124 108 146 182 61
Year-End -- 119 154 194 66
Variable Annuities Through November 99 117 104 102 108
Year-End -- 129 115 104 116
Private Equities Through November 99 105 105 89 72
Year-End -- 111 114 92 77
Annuities Through November 93 107 112 76 99
Year-End -- 115 127 81 105
401(k)* Through November 89 66 20 -- --
Year-End -- 69 27 -- --
Structured Products Through November 73 40 49 25 20
Year-End -- 45 57 25 21

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through November 370 368 354 360 346
Year-End -- 403 389 373 347
Promissory Notes Through November 239 274 372 386 441
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through November 151 101 116 112 95
Year-End -- 117 124 115 99
Compensation Through November 149 144 152 132 142
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through November 128 122 115 116 102
Year-End -- 136 124 119 110
Wrongful Termination Through November 113 104 117 117 75
Year-End -- 116 127 123 79
Commissions Through November 81 91 57 70 74
Year-End -- 103 60 73 77
Suitability Through November 59 50 15 1 2
Year-End -- 59 15 1 2
Misrepresentation Through November 54 42 21 16 32
Year-End -- 54 21 17 33
Discrimination or Harassment* Through November 36 32 55 46 42
Year-End -- 37 58 54 43
Raiding Disputes Through November 36 30 36 37 37
Year-End -- 33 42 42 39
Breach of Fiduciary Duty Through November 34 46 16 26 50
Year-End -- 52 18 28 52
Negligence Through November 27 22 13 19 23
Year-End -- 25 17 21 25
Fraud Through November 20 24 9 13 0
Year-End -- 26 11 13 1
Indemnification Through November 18 24 14 11 16
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 466 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 122 (4%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 588 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 1,839 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 457 (13%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 304 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 218 (6%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 2,818 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 329 15% 41% (134 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2018 80 29 51 36%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%
2013 122 45 77 37%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2018 249 105 144 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%
2013 377 167 210 44%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 141 43% (60 cases) 52 46% (24 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,482
Non-Public 4,229
Total 7,711

Number of Cases and Arbitrators* per Hearing Location Through November

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 241 761 766

Mediation Statistics Through November

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 479 639 (78%) 118
2017 584 675 (83%) 103
2016 555 558 (79%) 109
2018 vs 2017 -18%  -5%  +15%