Dispute Resolution Statistics

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Arbitration Statistics Through April

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 1,163
Customer: 716 (62%)
Intra-Industry: 447 (38%)
1,327 4,885 Overall: 13.8
Hearing Decisions: 17.2
Simplified Decisions: 5.9
2018 Total: 1,539
Customer: 940 (61%)
Intra-Industry: 599 (39%)
1,239 4,754 Overall: 14.3
Hearing Decisions: 15.8
Simplified Decisions: 7.4
2017 Total: 1,047
Customer: 672 (64%)
Intra-Industry: 375 (36%)
1,291 4,456 Overall: 14.4
Hearing Decisions: 15.8
Simplified Decisions: 7.2
2019 vs 2018 Total: -24% 
Customer: -24%
Intra-Industry: -25%
+7% +3%  Overall: -3%
Hearing Decisions: +9%
Simplified Decisions: -20%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 1,163 1,327
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through April 606 783 534 629 493
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through April 550 651 484 583 480
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through April 512 635 472 571 428
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through April 462 651 440 518 394
Year-End -- 1,775 1,663 1,670 1,499
Suitability Through April 456 669 440 483 338
Year-End -- 1,779 1,606 1,606 1,364
Breach of Contract Through April 433 553 372 484 390
Year-End -- 1,711 1,318 1,495 1,444
Fraud Through April 419 568 375 384 250
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through April 414 561 382 408 321
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through April 165 262 138 106 59
Year-End -- 810 547 344 236
Manipulation Through April 123 76 79 81 42
Year-End -- 302 299 236 208
Unauthorized Trading Through April 76 88 92 110 79
Year-End -- 245 263 362 264
Churning Through April 72 68 88 89 79
Year-End -- 205 219 254 247
Elder Abuse* Through April 70 74 -- -- --
Year-End -- 216 61 -- --
Margin Calls Through April 37 20 18 27 29
Year-End -- 85 62 84 97
Errors-charges Through April 19 28 17 14 24
Year-End -- 81 66 56 64

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bonds Through April 187 279 94 151 104
Year-End -- 971 565 433 559
Municipal Bond Funds Through April 180 265 85 175 97
Year-End -- 959 558 480 607
Common Stock Through April 171 235 177 210 167
Year-End -- 579 604 646 610
Mutual Funds Through April 155 224 109 80 70
Year-End -- 731 447 352 373
Government Securities Through April 88 135 29 7 9
Year-End -- 519 229 96 169
Real Estate Investment Trust Through April 76 66 67 51 63
Year-End -- 205 177 184 191
Options Through April 76 64 37 42 39
Year-End -- 150 127 124 128
Private Equities Through April 46 39 36 43 28
Year-End -- 111 111 114 92
Exchange-Traded Funds Through April 39 70 46 50 47
Year-End -- 167 131 133 127
Limited Partnerships Through April 39 56 53 40 29
Year-End -- 144 183 199 79
Variable Annuities Through April 36 33 48 33 32
Year-End -- 105 129 115 104
Annuities Through April 34 38 38 41 25
Year-End -- 101 115 127 81
Corporate Bonds Through April 29 51 37 44 25
Year-End -- 135 119 154 194
401(k)* Through April 20 33 28 -- --
Year-End -- 94 69 27 --
Structured Products Through April 17 22 13 18 13
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through April 117 108 145 125 124
Year-End -- 413 403 389 373
Promissory Notes Through April 71 88 100 129 121
Year-End -- 261 296 401 401
Libel, Slander, or Defamation Through April 52 59 39 41 35
Year-End -- 166 117 124 115
Compensation Through April 50 47 55 51 42
Year-End -- 168 161 163 140
Libel or Slander on Form U-5 Through April 40 45 40 36 43
Year-End -- 135 136 124 119
Wrongful Termination Through April 37 38 42 37 41
Year-End -- 122 116 127 123
Commissions Through April 24 24 40 19 27
Year-End -- 95 103 60 73
Misrepresentation Through April 21 40 6 3 7
Year-End -- 68 54 21 17
Discrimination or Harassment* Through April 18 13 13 21 19
Year-End -- 38 37 58 54
Breach of Fiduciary Duty Through April 14 21 11 6 7
Year-End -- 39 52 18 28
Suitability Through April 13 49 2 1 --
Year-End -- 63 59 15 1
Negligence Through April 13 17 7 4 8
Year-End -- 32 25 17 21
Omission of Facts Through April 10 8 5 2 1
Year-End -- 18 16 7 8
Fraud Through April 7 11 5 4 5
Year-End -- 24 26 11 13
Raiding Disputes Through April 6 12 8 11 14
Year-End -- 37 33 42 40

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Hearing 196 (15%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Review of Documents 40 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 236 (18%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 744 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 159 (12%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 102 (8%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 72 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 1,077 (82%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 118 15% 44% (52 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 26 13 13 50%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 92 39 53 42%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 43 53% (23 cases) 23 35% (8 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,615
Non-Public 4,273
Total 7,888

Number of Cases and Arbitrators* per Hearing Location Through April

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 231 792 781

Mediation Statistics Through April

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 181 194 (88%) 97
2018 172 242 (74%) 137
2017 237 242 (84%) 114
2019 vs 2018 +5%  -20%  -29% 

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