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FCS Redesign FAQ

1. Where do I access the new FINRA Contact System?
The FCS can be accessed from FINRA Gateway by clicking on the Contacts icon in the left navigation panel.
2. What information is included in the Contacts section of FINRA Gateway?
The FCS and associated reports are included in the Contacts section within FINRA Gateway and removed from Firm Gateway FINRA staff contacts are also available within the Contacts section, providing easy access to FINRA staff.
3. Did firms provide input in the redesign changes?
Yes, FINRA engaged firms in the redesign through multiple Lightning Feedback sessions, moderated and unmoderated usability sessions and multiple iterations of user feedback sessions. Contacts has the look and feel of the FINRA Gateway with consistent actions and usage patterns. We've added combined workflows that provide the ability to easily add/remove/transfer contacts.
4. Were any roles added or removed from FCS?
Yes one role was added, and ten were removed from FCS. The Senior Investor Inquiries role is in the Business Practice roles section and is generally define as the person at the firm responsible for issues related to senior or vulnerable adult investors. The following roles were removed; Corporate Finance, Equity Trading, Head of Retail, Head of Trading International Trading, Research, Sales and Marketing Syndicate, Reg SHO System and Training of RRs.
5. Will all of the functionality within FCS be available in FINRA Gateway Contacts?
Yes, all contact, role and report functionality will be available. The Annual Verification will be available in January 2022. Prior Annual Verifications are available within the FCS Reports section within the FINRA Gateway Contacts section.
6. How can I find out more about FCS moving to FINRA Gateway Contacts?
The Contacts section has multiple tutorial sessions available via the FINRA Gateway help tool.
7. How do I update information in FCS?
Properly entitled users can update contact information the same way they did in the legacy FCS system. To update a contact's last name, a Form U4 amendment must be filed, just as it is required today.
8. How can I see historical FCS information?
All historical information will remain in the FCS Reports. The reports are available in the FCS Reports section of FINRA Gateway Contacts.
9. What type of FCS reports are available?
You can access the following FCS reports: Reports by Role, Name, Snapshots and Annual Review.
10. Where is the Annual Review tab and how can I find information on past annual verifications?
The Annual Review tab will be re-imagined into an Annual Review report. The Annual Review verification will be available in January 2022 and will remain open until the verification is complete. You can access past annual reviews in the FCS Reports section of Contacts.
11. Is fax number required?
The fax number requirement was removed for all roles, except for the Anti-Money Laundering roles.
12. What entitlements are required for the Contact Section?
Within FINRA Gateway, access to the FCS will remain the same as it is now in Firm Gateway. The FCS Contacts will only display for users who are properly entitled. FINRA Gateway Contacts houses more than just FCS Contacts. For example, FINRA Staff Contacts appear for every BD user who logs into FINRA Gateway.
13. Who can access the FCS in FINRA Gateway Contacts?
All firms registered with FINRA and/or NQX have access to FCS.
14. I am a Funding Portal firm, does anything change for me?
Funding Portal firms will continue to access contacts within the Funding Portal Gateway. There are no changes for Funding Portal firm access to contacts at this time.
15. Where can I find out who my SPOA is? Who can see this information? 
FINRA Gateway Contacts displays the Risk Monitoring Analyst (RMA), Risk Monitoring Director (RMD) and Single Point of Accountability (SPOA) to all BD firm users.
16. Where can I find the rest of the information from the Firm Profile section of Firm Gateway?
You can access the other sections of Firm Profiles within FINRA Gateway's Profile section. There is a small amount of Profiles data not yet migrated to FINRA Gateway. For these cases, you can access Firm Gateway via the Firm Gateway Quick Link.