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Regulatory Notice 20-11

Summary

FINRA amended its Code of Arbitration Procedure for Customer Disputes (Customer Code) to expand a customer’s options to withdraw an arbitration claim if a member firm or an associated person becomes inactive.1 These amendments also allow customers to amend pleadings, postpone hearings, request default proceedings and receive a refund of filing fees in these situations.

The amendments are effective for cases filed on or after June 29, 2020.

Questions concerning this Notice should be directed to: