Skip to main content

For updates and guidance related to COVID-19 / Coronavirus, click here.

Frequently Asked Questions about Billing and Collections

General Billing/Collection Questions

Q1. What are the methods of making payments for FINRA invoices?

A1. The preferred method of payment is through E-Bill, which firms can access via the Firm Gateway. Visit the E-Bill Web page for more information on making payments via E-Bill.

The next best way to make payment to FINRA is via check. When making payments by check, include the invoice number with your payment.

Wire/ACH payments are also acceptable but please remember to include the invoice number as the reference number so we can properly apply your payment.

Q2. Will I receive a paper invoice from FINRA?

A2. FINRA's primary delivery method for invoices is electronic via E-Bill (except for arbitration, fines and costs, and miscellaneous billing). FINRA no longer automatically mails invoices to firms. Firms that choose to receive a paper invoice must opt-in via E-Bill to receive it.

Q3. Who do I call if I have questions?

Questions Regarding: FINRA Contact:

BDW Cancellation Process

Chantel Wright (240) 386-5392
[email protected]

Central Registration Depository (Flex-Funding)

Chantel Wright (240) 386-5392
[email protected]

Communication Regulation Review (Advertising Reg)

Emily Maurer (240) 386-5437
[email protected]

Continuing Membership Application

Emily Maurer (240) 386-5437
[email protected]

Corporate Actions

Emily Maurer (240) 386-5437
[email protected]

Dispute Resolution

(240) 386-5992
[email protected]

E-Bill

FINRA Accounts Receivable Department at (240) 386-5910 or [email protected]

Education & Training

Emily Maurer (240) 386-5437
[email protected]

Fines & Costs

Chantel Wright (240) 386-5392
[email protected]

Fixed Income Regulation Fee/Trade Reporting and Compliance Engine (TRACE)

Emily Maurer (240) 386-5437
[email protected]

Funding Portal Regulatory Fee

Chantel Wright (240) 386-5392
[email protected]

GASB (Governmental Accounting Standards Board)

Michelle Glunt (240) 386-5351
[email protected]

General Billing & Collections Questions

FINRA Accounts Receivable Department at (240) 386-5910 or [email protected]

Member Regulatory Fee (Annual Assessment)

Chantel Wright (240) 386-5392
[email protected]

Miscellaneous Billing

FINRA Accounts Receivable Department at (240) 386-5910 or [email protected]

OTC Equities Reporting Facility

Emily Maurer (240) 386-5437
[email protected]

Public Offerings

Michelle Glunt (240) 386-5351
[email protected]

Regulation T Filing Extensions

Chantel Wright (240) 386-5392
[email protected]

Regulatory Transaction Fee

Michelle Glunt (240) 386-5351
[email protected]

Suspension Notices

Chantel Wright (240) 386-5392
[email protected]

Trading Activity Fee

Michelle Glunt (240) 386-5351
[email protected]

Q4. If a firm received notice of an unpaid invoice, can they make payment with funds in the Flex-Funding Account?

A4. Yes, firms can reallocate funds currently in their Flex-Funding Account to pay an open invoice on E-Bill.

Q5. Where can I find more information on how to use E-Bill?

A5. Please see the E-Bill page.

Q6. How do I access E-Bill?

A6. E-Bill can be accessed thru Firm Gateway. Contact your firm's Super Account Administrator (SAA) for entitlement to E-Bill.

Q7. Where can I find more information on requesting a refund from our flex-funding account?

A7. Please see the Flex-Funding Accounts Refunds Request page. Refund requests submitted through E-Bill will only be processed for approved firms. If your firm has filed a BDW, a refund will be processed 60 days after the BDW submission date.


Central Registration Depository/Flex Funding (CRD)

Q1. Our Firm submitted a payment for deposit into our Flex Funding account; however, it is not reflected on E-Bill. Where did the funds go?

A2. Payments received by FINRA before 2 p.m., ET, should be available in CRD the next business day. If the deposit is received after 2 p.m., ET, the deposit should be available in CRD in two business days.

Q2. How do I request a refund of duplicate registration, exams fees and other fees charged to our CRD/Flex-Funding account?

A2. Contact the CRD Accounting Team at (240)-386-4182 or email [email protected]


Corporate Actions

Q1. Can I get a fee waiver?

A1. Please send an email to Emily Maurer [email protected] with your request and FINRA Finance Department will forward it to the Corporate Action Department for review.

Q2. Where can I get more information on the fees assessed for my filing?

A2. Contact the Corporate Actions team at (866) 776-0800 for all fee related inquires.


Dispute Resolution

Q1. Where can I find out more information on Dispute Resolution services?

A1. Please see the Dispute Resolution services page.

Q2. I show that my invoice has a credit balance. When should I expect to receive the refund check?

A2. If there are no additional fees due, a refund will be issued approximately 45-60 days after FINRA closes your case.

Q3. I am expecting a refund check to be sent out. Does the refund check get sent to the attorney or the party listed in the case?

A3. Refunds are issued approximately 45-60 days after FINRA closes your case. Refunds are made payable to the named parties but, are mailed to Counsel of record, if applicable.

Q4. I do not believe a fee that I was assessed is accurate. How can I get the error corrected?

A4. You would need to reach out to your case administrator. The case administrator assesses the fees in the case and would be responsible for any adjustments. Case administrator contact information is provided on your invoice.  If you are not able to get in contact with your Case Administrator, please reach out to the FINRA Finance Department at 240-386-5992, or by email at [email protected]

Q5. How can I get a copy of older invoices for an arbitration case?

A5. If you are the individual that was listed in the case, or an attorney that represented a party in the case, you can email [email protected] or call (240) 386-5992 to obtain the invoice. If you send an email, please include the case ID number and the firm/individual that the invoice was billed to.

Q6. The address that was listed on my invoice is incorrect. How do I update it?

A6. Please email [email protected] the new address as well as the party name and case ID number.

Q7. How can I start a payment plan or apply for a financial hardship?

A7. Please contact the FINRA Finance Department at (240) 386-5992, or by email at [email protected] to review your options.  Those who are unable to pay the balance in full may request a payment plan.  Additionally, Investors and Associated Persons may request a financial hardship waiver. Please indicate which option you are requesting and reference the customer number in the email.


Fines and Costs

Q1. I have to pay a fine to FINRA, where do I send my payment?

A2. Fines can be paid via check and Wire/ACH. Please remember to reference the Complaint number and invoice number (if applicable) so we can properly apply your payment.

Q2. Can I pay my fine with a credit card?

A2. Fines under $50,000 can be paid with a credit or debit card. Please email [email protected] to receive an approved Authorization Form.

Q3. I elected to pay my fine via the installment payment plan. Where can I find more information on the payment plan?

A3. For more information on the terms of the installment payment plan, please contact [email protected]


Fixed Income Regulation Fee/Trade Reporting and Compliance Engine (TRACE)

Q1. Where do I get the trade detail for my TRACE invoice?

A1. The TRACE trade detail is available on E-Bill. You can access the trade detail by clicking on the link beside the invoice.

Q2. Who do I contact for the user ID detail for the TRACE Invoice?

A2. Contact Emily Maurer at (240) 386-5437 or by email [email protected]

Q3. Do firms need to call and discontinue their TRACE service even though they are terminated?

A3. Yes, firms must call FINRA Operations at (866) 776-0800. Before termination is complete, firms must complete the electronic order to discontinue service.


GASB (Governmental Accounting Standards Board)

Q1. What are GASB Fees?

A1. The GASB Accounting Support Fee is collected on a quarterly basis from member firms that report trades to the Municipal Securities Rulemaking Board (MSRB).

Q2. How are the GASB fees calculated?

A2. Each member firm's assessment is based on the member firm's portion of the total par value of municipal securities transactions reported by all FINRA member firms to the MSRB during the previous quarter.


Member Regulatory Fee (Annual Assessment)

Q1. What is the Annual Assessment Invoice?

A1. The Annual Assessment Invoice is your Annual FINRA Membership Fee (This is also known as Member Regulatory Fee).

Q2. What is included on the Annual Assessment Invoice?

A2. The Annual Assessment Invoice is based on a firm's previous years quarterly FOCUS Reports, which is the basis for calculating the Gross Income Assessment Fee (GIA Fee), and the number of registered representatives on record for the firm as of December 31 the previous year (PA Fee).

Q3. How is the GIA calculated?

A3. The GIA currently is assessed through a seven-tiered rate structure with a minimum GIA of $1,200. The assessable annual GIA is the greater of (1) the amount that would be the GIA based on the existing rate structure (current year GIA) or (2) a three-year average of the GIA to be calculated by adding the current-year GIA plus the GIA assessed on the firm over the previous two calendar years, divided by three. There are a number of factors to be taken into consideration for the GIA and more specific information can be found in Regulatory Notice 09-56.

Q4. If a firm is going to amend its FOCUS report or has filed an amended FOCUS report, does the firm need to inform FINRA Finance before it pays its invoice, or should the firm wait for the adjusted invoice?

A4. Firms should call Chantel Wright (240) 386-5392 or email [email protected] if amendments affect the revenue totals and if their gross FOCUS revenue is greater than $1 million.

Q5. If a firm files a Form BDW subsequent to paying its Member Regulatory Fee, will the firm be entitled to a refund?

A5. Firms will be eligible for a prorated refund of the Gross Income Assessment, unless the BDW is filed in the fourth quarter, in which case no refund is available. Personnel Assessments are neither refunded nor prorated.

Q6. How is the Personnel Assessment determined?

A6. The Personnel Assessment is based on the firm's number of registered representatives as of December 31 of the previous year under a tiered rate structure. The fee structure is as follows:

Number of Reps Fee

1-5

$150/rep

6-25

$140/rep

26+

$130/rep

If you have questions regarding the number of registered representatives used in calculating your firm's PA assessment, please contact Daniel Hardesty at (240) 386-5472.

Q7. If a firm terminates any of its personnel prior to year-end, will the firm receive a Personnel Assessment refund?

A7. No. Personnel Assessments are neither refunded nor prorated.

Q8. Will firms be billed for additional Personnel Assessment if they hire new personnel during the year?

A8. No. As noted above the Personnel Assessment is based solely on the number of registered representatives as of December 31 of the preceding year.

Q9. Where can firms view their Annual Assessment invoice?

A9. The Annual Assessment invoice is available through E-Bill, which you can access via the Firm Gateway.

Q10. Can firms pay their invoices through the Flex Funding Account?

A10. Yes, firms can reallocate funds via E-Bill.

Q11. When is the payment due? Can we pay the Annual Assessment Invoice in installments?

A11. Firms can pay the entire invoice upon the receipt of the invoice. If a firm chooses, payments can be made in 4 installments as follows:

  • 25% due upon receipt of the invoice
  • 25% due June 1
  • 25% due September 1
  • 25% due December 1

Q12. Is the GIA the same fee as the Annual Renewals Statement received and paid in December each year?

A12. No, the GIA is not the CRD renewal statement that firms pay at the end of the year.

  • The GIA for each firm is based on the revenue the firm filed on its FOCUS Reports in the previous year and is paid directly to FINRA (Membership Fee). Read more information on the GIA on FINRA's website.
  • The CRD Renewal Statement consists of fees based on the states in which firms have personnel. FINRA collects these fees on behalf of the states and passes the fees directly to the states.

Over-The-Counter Reporting Facility (ORF)

Q1. Where can I find out more information on ORF?

A1. Please see the ORF Web page.

Q2. Where do I get the trade detail for my ORF invoice?

A2. The ORF trade detail is available on E-Bill. You can access the trade detail by clicking on the link beside the invoice.

Q3. Who do I contact for the user ID detail for the ORF Invoice?

A3. Contact FINRA Operations at (866) 776-0800.


Public Offerings

Q1. A wire was sent for our filing however the Public Offerings system shows a balance due?

A1. Contact Michelle Glunt at (240) 386-5351 or email [email protected] to confirm receipt of payment.


Regulatory Transaction Fee/Sec-31 (RGFEE)

Q1. General Information

A1. This section is designed to help FINRA member firms understand the process FINRA uses to calculate the Regulatory Transaction Fee.  

The basis for the Regulatory Transaction Fee is trade reports provided to FINRA, by firms, through the Over the Counter Reporting Facility (ORF), the Alternative Display Facility (ADF), the FINRA/NASDAQ Trade Reporting Facility (NQTRF), and the FINRA/NYSE Trade Reporting Facility (NYTRF). Activity for each trade reporting facility is broken out onto a separate line on the invoice. The invoice line item for each trade reporting facility includes fees for trades for the month net of trade reversals and step-out transactions.

Trade reports are accumulated and processed, for billing, on a monthly basis. In cases where a reported trade is amended, FINRA uses the final state of the trade as the basis for determining whether the trade should be included, or excluded, from the Regulatory Transaction Fee calculations. For example, if a trade has been corrected three times during a month, the state of the trade following the third, and final, correction will be used as the basis for the calculation for that month.

Q2. Which date drives the calculations?

A2. FINRA uses the Trade Report Date (i.e. the date the trade is reported to the FINRA facility) for determining the appropriate billing period and rate (which is the same rate as that determined by the SEC for calculating FINRA's Section 31 fees).

Q3. What trade amounts are used for the calculations?

A3. The Contract Value (Entered Price times Entered Volume) is multiplied by the applicable rate to determine the fee.

Q4. Which firm is billed?

A4. Generally, the clearing firm reported on the sell-side of the transaction will be charged for the Regulatory Transaction Fee. 

If the clearing firm that is determined to be on the sell-side of the trade is not an active FINRA member, the Regulatory Transaction Fee will be charged to the clearing firm on the buy-side. If neither the sell-side clearing firm nor the buy-side clearing firm is an active FINRA member, the Regulatory Transaction Fee will be charged to the firm associated with the MPID on the sell-side of the trade. If that firm is not an active FINRA member, the Regulatory Transaction Fee will be charged to the firm associated with the MPID on the buy-side of the trade.

Q5. Which trades are included?

  • Trades marked by the reporting firm as "tape-reported"(i.e. Client-provided Publish Flag of ‘Y'-Yes) that have not been cancelled
  • Clearing-Only Trades that have not been cancelled and are in the following categories only:
    • Options exercises
    • Away from the market trades
    • Position transfers

Q6. Which trades in equity securities are excluded from the Regulatory Transaction Fee calculations?

A6. Reportable trades in equity issues not subject to prompt last sale reporting (currently only applies to 144A securities)

Q7. How are reversals reflected in the calculations?

A7. The contract values for trade reversals reported in the month are calculated in the same way as regular trades. These are then subtracted from the aggregate contract value.

Q8. How are Step-outs reflected in the calculations?

A8. Fees are transferred on trade reports marked as ‘Step-out with fees' only if:

  • Both the reporting clearing number and the contra clearing number are active FINRA members and
  • The Reporting Party is on the Buy-side of the trade report and the Reporting Obligation is ‘Yes'.
    The contract values for step-out transactions reported in the month are calculated in the same way as regular trades and result in a credit of the fee to the reporting party and a charge to the contra party. These are then included in the aggregate contract value.

Q9. Where can I find out more information on RGFEE?

A9. Please see Regulatory Notice 08-72.

Q10. Where can I find more detail for my invoice?

A10. All invoice details are available through your firm's trading department. Please refer to Regulatory Notice 08-72 for more information.


Trading Activity Fee

Q1. Where can I find more information regarding TAF?

A1. Please see the Trading Activity Fee page.


Questions

If you have additional questions regarding FINRA billing or collections, please contact the FINRA Accounts Receivable Department at (240) 386-5910, or Amanda Rath [email protected] at (240) 386-6637.