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Digital Experience Transformation (DXT)

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The Digital Experience Transformation is a multi-year effort to integrate and simplify brokerage firms’ digital interactions with FINRA, facilitating more efficient and effective compliance programs.


General Information

Product Launch

  • In direct response to user feedback, we will be launching our new Dynamic Reporting capability in the second week of October 2019 in new CRD. 

FINRA Unscripted Podcast

News Release


Lightning Feedback: Help Us Design the Future

Each month, FINRA will provide opportunities for you to provide feedback that can help shape the future of FINRA applications – we call these Lightning Feedback. Each Lightning Feedback activity should not take more than 10 minutes of your time. Your opinions matter. All responses are anonymous, and there are no right or wrong answers.

Week of September 30th:

Self-Service Ticketing System (aka you can submit support tickets directly to FINRA)

FINRA is designing a customer support ticketing system to allow firm users to submit support tickets and obtain customized support without having to make a phone call or navigate outside of their current site. We’d like your help by providing feedback during the design phase.

FINRA Data API

FINRA is actively working on the “API Developer Center,” the central hub for all of FINRA’s APIs. We would appreciate feedback from people in your organization that have expressed interest in using the APIs – please forward this link to them so they can provide feedback before launch the site!

  • Lightning Feedback: FINRA Data API Survey
    Whether you are a developer, product manager, or just have an interest in FINRA's API strategy, please take a moment to fill out the form. Once submitted, a FINRA employee may reach out to talk about further steps regarding testing the prototype.

Join Our User Research Participant Pool

SIGN-UP to be informed about future opportunities to provide feedback and learn more about our progress. You can also email us for more information. We look forward to your continued participation.


What We've Learned

We are getting a lot of feedback on Workspace Dashboard as your new landing page; in fact, we are still collecting responses and you can still provide your input. Here are some high-level takeaways from your responses to-date:

  • Smooth landing? – A good majority of you found the new landing page to be clean and well-organized. One respondent stated it was "Much improved over the current homepage." Others felt that we might be displaying too much information, or things that aren't pertinent to your job. Do you agree?
  • The Name Game – We asked what you might call this application if given the opportunity. It's a close race between "FINRA Gateway" and "FINRA Workspace." Do you have any other suggestions?
  • Modal pop-ups are slightly preferred – When wanting to view detailed information regarding an item, like a request, 46% of you would prefer this information to appear in a modal pop-up window that would overlay the current screen. 28% of our respondents prefer to have this information appear on the same screen, with a link to go back to the previous page. The remaining 26% expressed the need to toggle back-and-forth to see different information, and chose to have this detailed information appear in a new browser tab. We have a wide range of use cases. Which method would you prefer?

Previous Lightning Feedback Activities

Did you miss a round of Lightning Feedback? It's not too late to provide your input. We are still hoping that we hear from you! Click the links below to access our previous activities.

Week of September 19th:

Week of August 12th:

Week of July 29th: