Technical Support and Troubleshooting for CE Online

What internet browsers are supported?: Refer to https://www.finra.org/upgrade for the browser and versions supported.
What type of internet connection do I need to access the CE Online session?: A high speed internet connection is required. A dial-up internet connection will not be supported.
Can I use my tablet computer or mobile devices to complete the session?: Tablets are now supported and can be used to complete CE Online. Smartphones are not currently supported for CE Online.
What if my system is not compatible with the required software?: Please contact your firm’s technical support team to ensure that you have the software needed.
Can multiple devices be used per session?: You cannot access CE Online using multiple computers simultaneously. You may switch between computers and browsers, but only a single device can be active at any given time. CE Online sessions will time out after 30 minutes of inactivity, at which point you will be required to log in again to continue with your session.
What should I do if I get a "System Error" message?: A "System Error" message indicates that something unexpected has happened during your CE Online session. Please verify that you have internet access, clear your browser cache and then close your browser. Next, restart your browser, and log back into your session. If the error persists, please contact the FINRA Call Center at (240) 386-4040.
What should I do if I get a "System Is Currently Unavailable" message?: A "System Is Currently Unavailable" message indicates scheduled downtime for system maintenance. FINRA suggests that you try again at a later time. Please restart your browser, and then log back into your session. If the error persists, please contact the FINRA Call Center at (240) 386-4040.
What are the hours of operation for the FINRA Call Center?: The FINRA Call Center will be available at (240) 386-4040 during core business hours, Monday through Friday from 8 a.m. to 8 p.m. ET. Throughout your CE Online session, a Help menu is available where an issue can be submitted to the CE Online Support Team.
What if my question is not addressed or answered here?: General information about the CE Online Program will be available at www.finra.org/industry/continuing-education and www.cecouncil.com, or you may call the FINRA Call Center at (240) 386-4040 if you have any additional questions.