Schedule an Exam
COVID-19 Guidance on FINRA-Administered Exams
Please see the complete message including information about online test delivery.
COVID-19 Test Center Update: Prometric announced that select test centers in limited geographic locations are open on and after May 1. Capacity is limited due to social distancing requirements and/or to remain compliant with local and national government directives. These requirements may impact already scheduled exam appointments. For the most up-to-date information about test center availability and COVID-19 impacts, please visit the Prometric website.
After you are enrolled to take an exam, FINRA will post a 120-day window in which you can schedule an appointment with Prometric. Be sure to schedule your exam session as far in advance as possible to secure your desired exam date.
Note: For assistance regarding test center capacity in a particular area and/or firms with bulk or group scheduling capacity needs, please contact Prometric at [email protected].
You can schedule an appointment online at www.prometric.com/finra or by calling their Contact Center toll free at (800) 578-6273 during core hours including Monday through Friday 8 a.m. - 8 p.m. (ET) and Saturday through Sunday 10 a.m. – 4 p.m. (ET), excluding federal holidays.
Prometric will need to know:
- your name and FINRA ID#,
- phone number where you or your firm can be reached, and
- the name of the exam or its identifying series ID (e.g., Series 7).
It is possible for you to schedule two different exams on the same day. If you want to schedule exams on different days, you must select each exam individually and complete individual appointment transactions.
It is your responsibility to ensure that your appointments do not overlap. Appointment availability will vary by exam location.
On a temporary basis, if you need to reschedule or cancel your appointment, you will be able to do so up until 2 business days prior to your appointment date by 1 a.m., Eastern Time without incurring rescheduling fees. For additional information on rescheduling, refunds and other related impacts, visit Prometric's COVID-19 FAQs.
Be aware that you cannot schedule an appointment past the expiration date of your 120-day window nor does FINRA have a hardship policy to refund exam scheduling fees if you are unable to test. However, under limited circumstances, FINRA may extend your 120-day window if:
- at least 10 business days before your enrollment expires, there are no available appointment times at a Prometric testing center; and
- you are willing to take the first available appointment after the expiration date of your 120-day window.
Find below more key information for scheduling an exam.
- Rescheduling or Canceling an Appointment
- 2020 Prometric Holiday Schedule
- Back-to-Back Scheduling FAQs
Call the FINRA Support Team at (240) 386-4040.