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For updates and guidance related to COVID-19 / Coronavirus, click here.

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COVID-19 Guidance on FINRA-Administered Exams

FINRA and Prometric take the health and well-being of our community as a top priority. In response to the recent guidance from the US Centers for Disease Control and Prevention (CDC) related to the growing concerns about the Coronavirus (COVID-19), Prometric is closing its testing centers in the United States and Canada for a period of 30 days, starting March 18, 2020. Candidates who have an existing appointment will receive an email from Prometric with instructions on how to reschedule their appointment to a future date; rescheduling fees will not be applied. To change an existing appointment scheduled over 30 days (April 16 or later) or to schedule a new appointment, please access the Prometric website.

Additionally, FINRA is aware of the challenges that COVID-19 is presenting for our candidates who want to take exams. FINRA will extend all enrollment windows that are currently open and scheduled to expire by the end of May. Each FINRA-administered exam enrollment end date will be extended through the same end date of May 31, 2020. 

Please visit FINRA’s COVID-19 / Coronavirus page for complete updates and guidance.

After you are enrolled to take an exam, FINRA will post a 120-day window in which you can schedule an appointment with Prometric. Be sure to schedule your exam session as far in advance as possible to secure your desired exam date.

Note: For assistance regarding test center capacity in a particular area and/or firms with bulk or group scheduling capacity needs, please contact Prometric at [email protected].

You can schedule an appointment online at www.prometric.com/finra or by calling their Contact Center toll free at (800) 578-6273 during core hours including Monday through Friday 8 a.m. to 8 p.m. (ET) and Saturday through Sunday 10 a.m. – 4 p.m. (ET), excluding federal holidays.

Prometric will need to know:

  • your name and FINRA ID# 
  • phone number where you or your firm can be reached, and
  • the name of the exam or its identifying series ID (e.g., Series 7).

It is possible for you to schedule two different exams on the same day. If you want to schedule exams on different days, you must select each exam individually and complete individual appointment transactions.

It is your responsibility to ensure that your appointments do not overlap. Appointment availability will vary by exam location.

If you need to reschedule or cancel your appointment, make sure you do so a minimum of 10 business days in advance to avoid any fees. Appointments rescheduled or cancelled within 10 business days will result in a reschedule or cancellation fee.

Be aware that you cannot schedule an appointment past the expiration date of your 120-day window nor does FINRA have a hardship policy to refund exam scheduling fees if you are unable to test. However, under limited circumstances, FINRA may extend your 120-day window if,

  • at least 10 business days before your enrollment expires, there are no available appointment times at a Prometric testing center; and
  • you are willing to take the first available appointment after the expiration date of your 120-day window.

Find below more key information for scheduling an exam.

Questions?


Call the FINRA Support Team at (240) 386-4040.