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Zoom Security Features for Arbitrations and Mediations

FINRA offers video conferencing through the Zoom platform, accessible via

Zoom Security Features

FINRA implements the following security measures for all arbitrations and mediations conducted by Zoom:

  • a unique, randomly-generated meeting ID;
  • a meeting password to be admitted to the meeting; and
  • use of the “waiting room feature” to ensure that only invited participants are admitted to the meeting.

In addition, FINRA-administered meetings are restricted to Zoom’s US data centers.

For additional information on how Zoom maintains the security of its service, visit Zoom's Privacy and Security Page or consult Zoom's Security Whitepaper.

Zoom Process for Arbitrations and Mediations

Prior to the Proceeding

FINRA Dispute Resolution Services provides ongoing training to neutrals on using Zoom and best practices:

  • Upon request, FINRA Dispute Resolution Services will set up a Zoom “trial run” with the neutrals to test their equipment, familiarize them with the Zoom platform and ensure that they understand the various functions (including the share screen, breakout rooms, and recording functions).
  • Upon request, FINRA Dispute Resolution Services can also set up a Zoom “trial run” with the parties or counsel.

During the Proceeding

Prior to the commencement of a proceeding, the FINRA Case Administrator will ask that neutrals arrive 15-30 minutes early to ensure that everyone is set up for the proceeding.

Once all participants have joined, the meeting will be locked to prevent any additional attendees from joining.

FINRA staff will be available during the proceeding to:

  • control entry of the participants to the proceeding;
  • facilitate the use of breakout rooms where required; and
  • troubleshoot any technical issues.

Additional Resources

If you have further questions, you can contact your FINRA Case Administrator.

In addition, Zoom has some resources you may find helpful: