Expand All IM-12000. Failure to Act Under Provisions of Code of Arbitration Procedure for Customer Disputes 12100. Definitions 12101. Applicability of Code and Incorporation by Reference 12102. National Arbitration and Mediation Committee 12103. Director of FINRA Dispute Resolution Services 12104. Effect of Arbitration on FINRA Regulatory Activities; Arbitrator Referral During or at Conclusion of Case 12105. Agreement of the Parties Book traversal links for PART I INTERPRETIVE MATERIAL, DEFINITIONS, ORGANIZATION AND AUTHORITY ‹ 12000. CODE OF ARBITRATION PROCEDURE FOR CUSTOMER DISPUTES Up IM-12000. Failure to Act Under Provisions of Code of Arbitration Procedure for Customer Disputes ›