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12000. CODE OF ARBITRATION PROCEDURE FOR CUSTOMER DISPUTES
The Customer Code applies to claims filed on or after April 16, 2007. In addition, the list selection provisions of the Customer Code apply to previously filed claims in which a list of arbitrators must be generated after April 16, 2007; in these cases, however, the claim will continue to be governed by the remaining provisions of the old Code unless all parties agree to proceed under the new Code.
- PART I INTERPRETIVE MATERIAL, DEFINITIONS, ORGANIZATION AND AUTHORITY
- IM-12000. Failure to Act Under Provisions of Code of Arbitration Procedure for Customer Disputes
- 12100. Definitions
- 12101. Applicability of Code and Incorporation by Reference
- 12102. National Arbitration and Mediation Committee
- 12103. Director of FINRA Dispute Resolution Services
- 12104. Effect of Arbitration on FINRA Regulatory Activities; Arbitrator Referral During or at Conclusion of Case
- 12105. Agreement of the Parties
- PART II GENERAL ARBITRATION RULES
- 12200. Arbitration Under an Arbitration Agreement or the Rules of FINRA
- 12201. Elective Arbitration
- 12202. Claims Against Inactive Members
- 12203. Denial of FINRA Forum
- 12204. Class Action Claims
- 12205. Shareholder Derivative Actions
- 12206. Time Limits
- 12207. Extension of Deadlines
- 12208. Representation of Parties
- 12209. Legal Proceedings
- 12210. Ex Parte Communications
- 12211. Direct Communication Between Parties and Arbitrators
- 12212. Sanctions
- 12213. Hearing Locations
- 12214. Payment of Arbitrators
- PART III INITIATING AND RESPONDING TO CLAIMS
- 12300. Filing and Serving Documents
- 12301. Service on Associated Persons
- 12302. Filing and Serving an Initial Statement of Claim
- 12303. Answering the Statement of Claim
- 12304. Answering Counterclaims
- 12305. Answering Cross Claims
- 12306. Answering Third Party Claims
- 12307. Deficient Claims
- 12308. Loss of Defenses Due to Untimely or Incomplete Answer
- 12309. Amending Pleadings
- 12310. Answering Amended Claims
- 12311. Amendments to Amount in Dispute
- 12312. Multiple Claimants
- 12313. Multiple Respondents
- 12314. Combining Claims
- PART IV APPOINTMENT, DISQUALIFICATION, AND AUTHORITY OF ARBITRATORS
- 12400. Neutral List Selection System and Arbitrator Rosters
- 12401. Number of Arbitrators
- 12402. Cases with One Arbitrator
- 12403. Cases with Three Arbitrators
- 12404. Additional Parties
- 12405. Disclosures Required of Arbitrators
- 12406. Arbitrator Recusal
- 12407. Removal of Arbitrator by Director
- 12408. Director's Discretionary Authority
- 12409. Jurisdiction of Panel and Authority to Interpret the Code
- 12410. Determinations of Arbitration Panel
- PART V PREHEARING PROCEDURES AND DISCOVERY
- 12500. Initial Prehearing Conference
- 12501. Other Prehearing Conferences
- 12502. Recording Prehearing Conferences
- 12503. Motions
- 12504. Motions to Dismiss
- 12505. Cooperation of Parties in Discovery
- 12506. Document Production Lists
- 12507. Other Discovery Requests
- 12508. Objecting to Discovery; Waiver of Objection
- 12509. Motions to Compel Discovery
- 12510. Depositions
- 12511. Discovery Sanctions
- 12512. Subpoenas
- 12513. Authority of Panel to Direct Appearances of Associated Person Witnesses and Production of Documents Without Subpoenas
- 12514. Prehearing Exchange of Documents and Witness Lists, and Explained Decision Requests
- PART VI HEARINGS; EVIDENCE; CLOSING THE RECORD
- PART VII TERMINATION OF AN ARBITRATION BEFORE AWARD
- PART VIII SIMPLIFIED ARBITRATION AND DEFAULT PROCEEDINGS
- PART IX FEES AND AWARDS
- Regulatory Notice 17-03January 03, 2017
- Regulatory Notice 16-37October 17, 2016
- Regulatory Notice 16-06January 29, 2016
- Regulatory Notice 14-09February 26, 2014
- Regulatory Notice 13-34October 23, 2013
- Regulatory Notice 08-57October 16, 2008