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Investing

Please Consider Adding a Trusted Contact to Your Account

FINRA and SEC Staff
Mature Woman Helping Senior Neighbor With Home Finances
FINRA and the SEC's Office of Investor Education and Advocacy are issuing this Investor Bulletin to urge you to consider adding a "trusted contact person" to your brokerage account.

When you open a new retail account or update your account information, your brokerage firm will request that you give them the name and contact information of a "trusted contact person."  It is not mandatory that you do so — but there are a number of very important reasons to give your broker the name of someone you trust, and FINRA and the SEC's Office of Investor Education and Advocacy urge you to consider the request.

What is a "trusted contact person?"

A "trusted contact person" is a person that you authorize your brokerage firm to contact in limited circumstances, such as if your broker has trouble reaching you or has a reasonable belief that your account may be exposed to possible financial exploitation.  A trusted contact person must be age 18 or older.

Naming someone as a trusted contact person does not give that person any authority to act on your behalf, execute transactions or engage in activity in your account.

Why would you add a "trusted contact person" to your brokerage account?

  • If your brokerage firm cannot reach you, adding a trusted contact person to your brokerage account may help your firm ensure that your current address and contact information are correct.
  • Adding a trusted contact person to your brokerage account may help your brokerage firm respond to possible financial exploitation or fraud in your account and protect your account's assets. 
  • If your brokerage firm suspects that you are experiencing a health issue, adding a trusted contact person to your brokerage account may help your broker confirm your current health status.
  • Adding a trusted contact person to your brokerage account may help your brokerage firm verify the identity of any legal guardian, executor, trustee or holder of a power of attorney on your account.

How can you add a "trusted contact person" to your brokerage account?

You may be asked to add a trusted contact person when you log on to your brokerage account online.  Many brokerage firms send notices to you, via email or regular mail, that include instructions for adding a trusted contact person to an account.  Before clicking on any link in an email notice about a "trusted contact person," make sure you verify that your brokerage firm sent the email.

If you do not receive a notice or if your brokerage firm has not yet requested a trusted contact person, and you would like to add a trusted contact person to your brokerage account, contact your firm or your financial professional and ask how to add a trusted contact person to your account.

Additional Resources

Investor Bulletin: FINRA's New Account Protection Rule - Trusted Contacts

FINRA Investor Insights: Protecting Seniors from Financial Exploitation

FINRA Frequently Asked Questions Relating to Financial Exploitation of Seniors

SEC

Call OIEA at 1-800-732-0330, ask a question using this online form, or email us at [email protected].

Visit Investor.gov, the SEC's website for individual investors.

Receive Investor Alerts and Bulletins from the Office of Investor Education and Advocacy ("OIEA") by email or RSS feed. Follow OIEA on Twitter @SEC_Investor_Ed. 'Like' OIEA on Facebook at facebook.com/secinvestoreducation

FINRA

Call the FINRA Securities Helpline for Seniors® at 844-57-HELPS (844-574-3577).

Visit FINRA.org/investors or subscribe to The Alert Investor newsletter for more information about saving and investing.

On Twitter, follow @FINRA for the latest press releases, speeches and announcements, and @FINRAFoundation for highlights on new grants, studies, and other research geared toward improving financial literacy.