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Hearing Locations & Contacts

FINRA offers 69 hearing venues, including at least one in each state of the United States and one in San Juan, Puerto Rico and Washington, DC. The map below indicates the hearing locations and the Dispute Resolution Services regional office that administers cases for those locations. Depending on caseload demands, Dispute Resolution Services may assign cases in certain hearing locations to a different regional office.

Hearing Locations MapNortheastWestern

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Effective August 2, 2021, all FINRA hearing locations are open for in-person proceedings. FINRA is committed to taking measures to ensure each hearing location is safe for the hearing participants. Please take a moment to review our Safety Protocols for In-Person Hearings.    

Equipment and other services vary by location. Please contact your Case Administrator at least one week before the evidentiary hearing to see what equipment and services are available.

Based on the advice of the U.S. Postal Inspection Service, FINRA no longer opens or accepts letters or packages lacking senders' names and return addresses.  Please be sure when sending mail to FINRA that your name and return address are clearly legible.


Northeast Regional Office

FINRA Dispute Resolution Services
Brookfield Place
200 Liberty Street
New York, NY 10281
(212) 858-4200 (Monday – Friday, 9–5 ET)
Email

Our New York City office administers hearings held in the following cities:

  • Albany, NY
  • Augusta, ME
  • Boston, MA
  • Buffalo, NY
  • Hartford, CT
  • Jersey City, NJ
  • Manchester, NH
  • Montpelier, VT
  • New York, NY
  • Philadelphia, PA
  • Providence, RI
  • Syracuse NY
  • Wilmington, DE

Leadership

Katherine Bayer
Regional Director
(212) 858-4382

Bola Aguda
Associate Regional Director
(212) 858-4707

Erin Jett
Regional Manager
(212) 858-4103

Makenzie Holahan
Associate Regional Manager
(561) 443-8139

Case Administrators

Arbitration
Alejandra Candelario
(212) 858-4356

Christal Dolly
(212) 858-4344

Leonie Feliciano
(212) 858-3928

Richard Sterlin
(212) 858-4724

Mediation
Mara Weinstein
(212) 858-4384


Midwest Regional Office

FINRA Dispute Resolution Services
55 West Monroe Street
Suite 2600
Chicago, IL 60603-1002
(312) 899-4440 (Monday – Friday, 9-5 CT)
Email

Our Chicago office administers hearings in the following cities:

  • Bismarck, ND
  • Charleston, WV
  • Chicago, IL
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Dallas, TX
  • Des Moines, IA
  • Detroit, MI
  • Houston, TX
  • Indianapolis, IN
  • Kansas City, MO
  • Little Rock, AR
  • Louisville, KY
  • Milwaukee, WI
  • Minneapolis, MN
  • Oklahoma City, OK
  • Omaha, NE
  • Pittsburgh, PA
  • Rapid City, SD
  • St. Louis, MO
  • Wichita, KS

Leadership

Carolann Gemski
Regional Director
(312) 899-4440

Morgan Johnson
Associate Regional Director
(312) 899-4307

Alma Toplic
Regional Manager
(312) 899-4440

Susan Zavis
Associate Regional Manager
(312) 899-4440

Case Administrators

Arbitration
Terresa Byrd
(312) 899-4613

Khoi Dang-Vu
(312) 899-4428

Felicia Fox
(312) 899-4424

Elizabeth Muldoon
(312) 899-4425

Mediation
Narielle Robinson
(561) 447-4927


Southeast Regional Office

FINRA Dispute Resolution Services
5200 Town Center Circle
Tower 1, 2nd Floor
Boca Raton, Florida 33486
(561) 416-0277 (Monday-Friday, 8-5 ET)
Email

Our Boca Raton office administers hearings in the following cities:

  • Atlanta, GA
  • Baltimore, MD
  • Birmingham, AL
  • Boca Raton, FL
  • Charlotte, NC
  • Columbia, SC
  • Jackson, MS
  • Jacksonville, FL
  • Memphis, TN
  • Nashville, TN
  • New Orleans, LA
  • Norfolk, VA
  • Orlando, FL
  • Raleigh, NC
  • Richmond, VA
  • San Juan, PR
  • Tampa, FL
  • Washington, DC

Leadership

Manly Ray
Regional Director
(561) 447-4939

William Cassidy
Associate Regional Director
(561) 447-4900

JoAnne Cox
Regional Manager
(561) 447-4919

Diana Roberto
Associate Regional Manager
(561) 447-4911

Case Administrators

Arbitration
Matthew Anderson
(561) 447-4902

Cassandra Bartlett
(561) 362-7901

Steeve Encaoua
(561) 362-7933

Mediation
Narielle Robinson
(561) 447-4927


Western Regional Office

FINRA Dispute Resolution Services
300 South Grand Avenue
Suite 1700
Los Angeles, CA 90071
(213) 613-2680 (Monday – Friday, 8–5 PT)
Email

Our Los Angeles office administers hearings in the following cities:

  • Albuquerque, NM
  • Anchorage, AK
  • Boise, ID
  • Cheyenne, WY
  • Denver, CO
  • Helena, MT
  • Honolulu, HI
  • Las Vegas, NV
  • Los Angeles, CA
  • Phoenix, AZ
  • Portland, OR
  • Reno, NV
  • Salt Lake City, UT
  • San Diego, CA
  • San Francisco, CA
  • Seattle, WA

Leadership

Laura McNamire
Regional Director
(213) 613-2678

Joseph Jeong
Associate Regional Director
(213) 613-2641

David Newson
Regional Manager
(213) 613-2693

Maria Reyes
Associate Regional Manager
(213) 613-2644

Case Administrators

Arbitration
Brooke Cavanaugh
(213) 613-2627

Shubhangi Nangunoori
(213) 229-2343

Cody Neftin
(213) 229-2309

Bruna Scotti Abreu
(213) 229-2398

Mediation
Mara Weinstein
(212) 858-4384


FINRA DRS Senior Leadership

Richard Berry
Executive Vice President and Director of DRS
(212) 858-4307

Todd Saltzman
Vice President of DRS
(212) 858-4273

Katherine Bayer
Northeast Regional Director
(212) 858-4382

Shannon Bond
Senior Director, Case Administration, Operations and Staff Training
(312) 899-4442

Carolann Gemski
Midwest Regional Director
(312) 899-4440

Leslie Leutwiler
Senior Director, Neutral Management and Quality Control
(212) 858-4136

Laura McNamire
Western Regional Director
(213) 613-2678

Manly Ray
Southeast Regional Director and Director of Mediation
(561) 447-4939

James Schroder
Associate Vice President, Product Management
(561) 447-4321