Dispute Resolution Portal (DR Portal)

The Dispute Resolution Portal (DR Portal) is FINRA's online platform for managing arbitration and mediation cases. It serves two key user groups: case participants (claimants, respondents, and their counsel) and neutrals (arbitrators and mediators). The portal provides secure access to case documents, scheduling tools, and case management features. FINRA requires all case participants and neutrals to use the DR Portal.

For Case Participants

Available Features in the DR Portal:

  • File an arbitration claim
  • View case documents Send documents to FINRA and other case participants
  • Schedule hearing dates
  • View details of upcoming hearings
  • Rank and strike arbitrators during list selection

Resources for Case Participants:

For Arbitrators and Mediators

NEW! DR Portal Mobile App for Arbitrators

FINRA Dispute Resolution Services is excited to announce the launch of the new DR Portal mobile app, bringing case management directly to your mobile device. The app features quick sign-in and provides arbitrators with access to their case documents, messages, mobile alerts for important deadlines, scheduling tools, Zoom integration and expense reporting capabilities.

Download the app today!

 

Available Features in the DR Portal:

  • View and update your profile and disclosures
  • Access information about your assigned cases
  • View upcoming hearings and payment information
  • Schedule hearing dates
  • View and submit case documents
  • Review information about your past cases

Resources for Arbitrators and Mediators:

Getting Started

To protect your security and the privacy of your data, FINRA employs a two-step process when granting access to the DR Portal.

  1. Create a user account (Note: you cannot use a FINRA Gateway account, Org account, or state CRD/IARD credentials on the DR Portal.)  You must create a separate account.
  2. Wait for an invitation email from FINRA staff to complete the case registration process
    • Case Participants: You will receive an invitation and must register for each case you are participating in.
    • Neutrals: You will receive your invitation once approved to the roster. You only need to complete registration one time to access all your assigned cases.
  3. Log in 

Additional Information

For assistance:
Call (800) 700-7065 if you have questions after consulting the Quick Guides and FAQs.