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Dispute Resolution Statistics

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Arbitration Statistics Through May

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2020 Total: 1,545
Customer: 843 (55%)
Intra-Industry: 702 (45%)
1,497 4,897 Overall*: 15.3
Regular Hearing Decisions: 15.4
Special Proceeding Decisions: 7.0
Paper Decisions: 5.2
2019 Total: 1,486
Customer: 1,009 (68%)
Intra-Industry: 477 (32%)
1,709 4,824 Overall*: 14.0
Regular Hearing Decisions: 17.0
Special Proceeding Decisions: N/A
Paper Decisions: 5.8
2018 Total: 1,909
Customer: 1,180 (62%)
Intra-Industry: 729 (38%)
1,567 4,658 Overall*: 14.3
Regular Hearing Decisions: 15.8
Special Proceeding Decisions: N/A
Paper Decisions: 7.4
2020 vs 2019 Total: +4%
Customer: -16%
Intra-Industry: +47%
-12% +2%  Overall*: +9%
Regular Hearing Decisions: -9%
Special Proceeding Decisions: N/A
Paper Decisions: -10%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2020 1,545 1,497
2019 3,757 4,011
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
Year Cases Filed Cases Closed
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
Year Cases Filed Cases Closed
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2020 Cases served 2019 2018 2017 2016
Breach of Fiduciary Duty Through May 701 796 997 714 806
Year-End -- 2,053 2,290 1,899 2,002
Negligence Through May 633 728 820 647 749
Year-End -- 1,826 1,974 1,662 1,862
Failure to Supervise Through May 593 674 798 628 737
Year-End -- 1,731 1,935 1,621 1,802
Misrepresentation Through May 563 601 844 593 656
Year-End -- 1,688 1,775 1,663 1,670
Suitability Through May 524 579 870 606 633
Year-End -- 1,580 1,779 1,606 1,606
Breach of Contract Through May 515 580 711 502 621
Year-End -- 1,563 1,711 1,318 1,495
Omission of Facts Through May 492 535 731 521 533
Year-End -- 1,468 1,547 1,493 1,606
Fraud Through May 426 567 716 496 510
Year-End -- 1,499 1,707 1,389 1,301
Manipulation Through May 144 145 106 103 109
Year-End -- 384 302 299 236
Violation of Blue Sky Laws Through May 124 218 328 180 137
Year-End -- 657 810 547 344
Unauthorized Trading Through May 78 96 112 118 141
Year-End -- 197 245 263 362
Elder Abuse* Through May 71 89 99 0 --
Year-End -- 207 216 61 --
Churning Through May 64 87 87 111 118
Year-End -- 167 205 219 254
Errors-charges Through May 31 27 37 20 17
Year-End -- 98 81 66 56
Execution Error Through May 30 25 29 14 36
Year-End -- 51 75 53 85

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2020 Cases served 2019 2018 2017 2016
Common Stock Through May 160 211 294 239 269
Year-End -- 436 579 604 646
Private Equities Through May 120 55 45 49 49
Year-End -- 149 111 111 114
Real Estate Investment Trust Through May 109 94 76 86 80
Year-End -- 236 205 177 184
Municipal Bonds Through May 86 257 376 141 182
Year-End -- 702 971 565 433
Mutual Funds Through May 82 208 278 155 112
Year-End -- 526 731 447 352
Options Through May 78 101 90 48 51
Year-End -- 204 150 127 124
Municipal Bond Funds Through May 73 253 353 131 217
Year-End -- 717 959 558 480
Limited Partnerships Through May 71 49 69 77 57
Year-End -- 128 144 183 199
Exchange-Traded Funds Through May 42 47 83 61 63
Year-End -- 138 167 131 133
Variable Annuities Through May 41 42 41 62 45
Year-End -- 109 105 129 115
401(k) Through May 39 24 40 33 2
Year-End -- 58 94 69 27
Annuities Through May 31 42 46 47 56
Year-End -- 97 101 115 127
Corporate Bonds Through May 29 37 56 44 58
Year-End -- 74 135 119 154
Government Securities Through May 26 129 177 52 10
Year-End -- 431 519 229 96
Business Development Company Through May 21 11 6 3 --
Year-End -- 26 20 14 --

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2020 Cases Served 2019 2018 2017 2016
Breach of Contract Through May 130 150 141 175 159
Year-End -- 345 413 403 389
Promissory Notes Through May 109 96 107 116 164
Year-End -- 240 261 296 401
Compensation Through May 61 61 65 63 55
Year-End -- 135 168 161 163
Libel, Slander, or Defamation Through May 58 64 78 44 48
Year-End -- 135 166 117 124
Libel or Slander on Form U-5 Through May 58 51 70 51 48
Year-End -- 119 135 136 124
Wrongful Termination Through May 43 47 57 48 44
Year-End -- 102 122 116 127
Suitability Through May 38 12 50 6 1
Year-End -- 17 63 59 17
Commissions Through May 32 35 34 44 22
Year-End -- 82 95 103 60
Misrepresentation Through May 25 24 41 10 3
Year-End -- 29 68 54 21
Discrimination or Harassment* Through May 15 23 19 13 25
Year-End -- 46 38 37 58
Breach of Fiduciary Duty Through May 11 19 23 13 9
Year-End -- 30 39 52 18
Raiding Disputes Through May 10 9 15 13 16
Year-End -- 21 37 33 42
Indemnification Through May 9 9 8 7 4
Year-End -- 17 20 25 14
Fraud Through May 9 8 12 6 3
Year-End -- 11 24 26 11
Omission of Facts Through May 7 10 8 6 2
Year-End -- 14 18 16 7

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2020 (% of Cases) 2019 2018 2017 2016
After Regular Hearing 170 (11%) 527 (13%) 517 (14%) 512 (14%) 593 (16%)
After Special Proceeding Hearing 5 (0%) 12 (0%) N/A N/A N/A
After Review of Documents (Paper Cases) 40 (3%) 96 (2%) 130 (4%) 135 (4%) 157 (4%)
Total 215 (14%) 635 (16%) 647 (17%) 647 (18%) 750 (21%)
Cases Resolved by Other Means 2020 (% of Cases) 2019 2018 2017 2016
Direct Settlement by Parties 796 (53%) 2,269 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%)
Settled via Mediation 218 (15%) 513 (13%) 493 (13%) 493 (13%) 433 (12%)
Withdrawn 151 (10%) 343 (9%) 333 (9%) 348 (9%) 341 (9%)
All Others 114 (8%) 203 (5%) 233 (6%) 240 (7%) 275 (8%)
Total 1,279 (86%) 3,328 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2020 84 9% 37% (31 cases)
2019 314 13% 45% (141 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2020 61 22 39 36%
2019 241 109 132 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2020 2 0 2 0%
2019 8 1 7 13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2020 21 9 12 43%
2019 64 31 33 48%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2020 39 36% (14 cases) 15 27% (4 cases)
2019 149 53% (79 cases) 47 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,762
Non-Public 4,296
Total 8,058

Number of Cases and Arbitrators* per Hearing Location Through May

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 231 814 770

Mediation Statistics Through May

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2020 195 258 (87%) 121
2019 241 242 (89%) 94
2018 228 290 (76%) 135
2020 vs 2019 -19% +7%  +29% 

Pre-Arbitration Requests for Mediation Through May

Year to Date Number of Requests* Parties Agreed (%)
2020 62 5 (8%)
2019 54 16 (30%)
2018 44 13 (30%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.