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Dispute Resolution Statistics

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Arbitration Statistics Through July

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 2,091
Customer: 1,320 (63%)
Intra-Industry: 771 (37%)
2,365 4,767 Overall*: 14.1
Regular Hearing Decisions: 17.2
Special Proceeding Decisions: 6.2
Paper Decisions: 5.9
2018 Total: 2,579
Customer: 1,609 (62%)
Intra-Industry: 970 (38%)
2,170 4,868 Overall*: 14.3
Regular Hearing Decisions: 16.2
Special Proceeding Decisions: N/A
Paper Decisions: 6.7
2017 Total: 1,961
Customer: 1,280 (65%)
Intra-Industry: 681 (35%)
2,227 4,440 Overall*: 14.5
Regular Hearing Decisions: 16.9
Special Proceeding Decisions: N/A
Paper Decisions: 6.7
2019 vs 2018 Total: -19% 
Customer: -18%
Intra-Industry: -21%
+9% -2%  Overall*: -1%
Regular Hearing Decisions: +6%
Special Proceeding Decisions: 0%
Paper Decisions: -12%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 2,091 2,365
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through July 1,138 1,339 1,060 1,205 928
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through July 1,021 1,127 933 1,121 889
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through July 954 1,110 910 1,095 807
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through July 885 1,092 896 985 758
Year-End -- 1,775 1,663 1,670 1,499
Breach of Contract Through July 850 963 740 932 736
Year-End -- 1,711 1,318 1,495 1,444
Suitability Through July 836 1,127 890 943 657
Year-End -- 1,779 1,606 1,606 1,364
Fraud Through July 819 984 736 767 514
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through July 790 939 805 810 618
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through July 344 460 260 197 129
Year-End -- 810 547 344 236
Manipulation Through July 200 147 167 148 101
Year-End -- 302 299 236 208
Unauthorized Trading Through July 119 148 166 209 145
Year-End -- 245 263 362 264
Elder Abuse* Through July 119 130 -- -- --
Year-End -- 216 61 -- --
Churning Through July 100 115 142 157 141
Year-End -- 205 219 254 247
Margin Calls Through July 56 44 33 42 52
Year-End -- 85 62 84 97
Errors-charges Through July 41 48 31 30 34
Year-End -- 81 66 56 64

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bond Funds Through July 399 521 253 316 226
Year-End -- 959 558 480 607
Municipal Bonds Through July 392 534 254 262 210
Year-End -- 971 565 433 559
Mutual Funds Through July 306 400 220 164 142
Year-End -- 731 447 352 373
Common Stock Through July 275 366 337 408 294
Year-End -- 579 604 646 610
Government Securities Through July 223 270 76 31 35
Year-End -- 519 229 96 169
Real Estate Investment Trust Through July 132 107 117 111 113
Year-End -- 205 177 184 191
Options Through July 126 110 69 73 77
Year-End -- 150 127 124 128
Private Equities Through July 74 64 75 67 57
Year-End -- 111 111 114 92
Exchange-Traded Funds Through July 69 110 84 83 74
Year-End -- 167 131 133 127
Limited Partnerships Through July 64 82 109 109 50
Year-End -- 144 183 199 79
Variable Annuities Through July 64 65 78 63 71
Year-End -- 105 129 115 104
Annuities Through July 57 57 66 70 46
Year-End -- 101 115 127 81
Corporate Bonds Through July 47 76 63 91 49
Year-End -- 135 119 154 194
401(k)* Through July 31 52 46 4 --
Year-End -- 94 69 27 --
Structured Products Through July 28 43 23 31 22
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through July 203 215 235 216 236
Year-End -- 413 403 389 373
Promissory Notes Through July 140 150 159 236 228
Year-End -- 261 296 401 401
Compensation Through July 85 95 92 85 79
Year-End -- 168 161 163 140
Libel, Slander, or Defamation Through July 79 101 61 71 68
Year-End -- 166 117 124 115
Libel or Slander on Form U-5 Through July 68 79 77 69 70
Year-End -- 135 136 124 119
Wrongful Termination Through July 63 78 68 68 71
Year-End -- 122 116 127 123
Commissions Through July 45 52 66 32 44
Year-End -- 95 103 60 73
Discrimination or Harassment* Through July 29 26 18 36 33
Year-End -- 38 37 58 54
Misrepresentation Through July 26 45 16 7 12
Year-End -- 68 54 21 17
Breach of Fiduciary Duty Through July 23 27 22 9 15
Year-End -- 39 52 18 28
Suitability Through July 15 55 19 1 1
Year-End -- 63 59 15 1
Negligence Through July 15 24 9 6 11
Year-End -- 32 25 17 21
Omission of Facts Through July 13 10 9 4 5
Year-End -- 18 16 7 8
Raiding Disputes Through July 11 21 18 18 27
Year-End -- 37 33 42 40
Indemnification Through July 11 8 13 6 6
Year-End -- 20 25 14 12

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Regular Hearing 330 (14%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Special Proceeding Hearing 5 (0%) N/A N/A N/A N/A
After Review of Documents (Paper Cases) 65 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 400 (17%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 1,325 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 287 (12%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 208 (9%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 120 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 1,940 (83%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 206 14% 46% (94 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 160 73 87 46%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2019 4 0 4 0%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 42 21 21 50%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 88 57% (50 cases) 34 29% (10 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,679
Non-Public 4,273
Total 7,952

Number of Cases and Arbitrators* per Hearing Location Through July

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 230 781 770

Mediation Statistics Through July

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 331 350 (86%) 95
2018 305 426 (77%) 121
2017 384 424 (84%) 106
2019 vs 2018 +9%  -18%  -21% 

Pre-Arbitration Requests for Mediation Through July

Year to Date Number of Requests Parties Agreed (%)
2019 107 11 (10%)
2018 102 8 (8%)
2017 158 17 (11%)