Skip to main content

For updates and guidance related to COVID-19 / Coronavirus, click here.

Dispute Resolution Statistics

On This Page

Virtual Arbitration Hearing Statistics Through July

Contested Motions for Virtual Hearings Granted Denied Open Total
Customer 24 (75%) 8 (25%) 10 42
Intra-Industry 8 (53%) 7 (47%) 0 15
Total Customer and Intra-Industry 32 (68%) 15 (32%) 10 57

Since the postponement of in-person hearings, and as of July 31, 32 arbitration cases have conducted one or more hearings via Zoom (14 customer cases and 18 industry cases).
There are 32 total joint motions for virtual hearings. (7 in customer cases and 25 in industry cases).

Arbitration Statistics Through July

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2020 Total: 2,264
Customer: 1,193 (53%)
Intra-Industry: 1,071 (47%)
2,039 5,062 Overall*: 15.2
Regular Hearing Decisions: 14.4
Special Proceeding Decisions: 7.0
Paper Decisions: 5.4
2019 Total: 2,093
Customer: 1,320 (63%)
Intra-Industry: 773 (37%)
2,357 4,767 Overall*: 14.1
Regular Hearing Decisions: 17.2
Special Proceeding Decisions: 6.2
Paper Decisions: 5.9
2018 Total: 2,579
Customer: 1,609 (62%)
Intra-Industry: 970 (38%)
2,170 4,868 Overall*: 14.3
Regular Hearing Decisions: 16.2
Special Proceeding Decisions: N/A
Paper Decisions: 6.7
2020 vs 2019 Total: +8%
Customer: -10%
Intra-Industry: +39%
-13% +6%  Overall*: +8%
Regular Hearing Decisions: -16%
Special Proceeding Decisions: 13%
Paper Decisions: -8%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2020 2,264 2,039
2019 3,757 4,011
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
Year Cases Filed Cases Closed
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
Year Cases Filed Cases Closed
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2020 Cases served 2019 2018 2017 2016
Breach of Fiduciary Duty Through July 995 1,138 1,339 1,060 1,205
Year-End -- 2,053 2,290 1,899 2,002
Negligence Through July 914 1,021 1,127 933 1,121
Year-End -- 1,826 1,974 1,662 1,862
Failure to Supervise Through July 838 954 1,110 910 1,095
Year-End -- 1,731 1,935 1,621 1,802
Misrepresentation Through July 793 885 1,092 896 985
Year-End -- 1,688 1,775 1,663 1,670
Breach of Contract Through July 736 850 963 740 932
Year-End -- 1,563 1,711 1,318 1,495
Suitability Through July 732 836 1,127 890 943
Year-End -- 1,580 1,779 1,606 1,606
Omission of Facts Through July 699 790 939 805 810
Year-End -- 1,468 1,547 1,493 1,606
Fraud Through July 582 819 984 736 767
Year-End -- 1,499 1,707 1,389 1,301
Manipulation Through July 200 200 147 167 148
Year-End -- 384 302 299 236
Violation of Blue Sky Laws Through July 180 344 460 260 197
Year-End -- 657 810 547 344
Elder Abuse* Through July 115 119 130 0 --
Year-End -- 207 216 61 --
Unauthorized Trading Through July 105 119 148 166 209
Year-End -- 197 245 263 362
Churning Through July 81 100 115 142 157
Year-End -- 167 205 219 254
Errors-charges Through July 55 41 48 31 30
Year-End -- 98 81 66 56
Execution Error Through July 38 33 43 29 55
Year-End -- 51 75 53 85

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2020 Cases served 2019 2018 2017 2016
Common Stock Through July 239 275 366 337 408
Year-End -- 436 579 604 646
Real Estate Investment Trust Through July 177 132 107 117 111
Year-End -- 236 205 177 184
Private Equities Through July 166 74 64 75 67
Year-End -- 149 111 111 114
Mutual Funds Through July 111 306 400 220 164
Year-End -- 526 731 447 352
Municipal Bonds Through July 108 393 534 254 262
Year-End -- 702 971 565 433
Options Through July 108 126 110 69 73
Year-End -- 204 150 127 124
Limited Partnerships Through July 100 64 82 109 109
Year-End -- 128 144 183 199
Municipal Bond Funds Through July 88 399 521 253 316
Year-End -- 717 959 558 480
Exchange-Traded Funds Through July 60 69 110 84 83
Year-End -- 138 167 131 133
Variable Annuities Through July 59 64 65 78 63
Year-End -- 109 105 129 115
Annuities Through July 48 57 57 66 70
Year-End -- 97 101 115 127
Corporate Bonds Through July 46 47 76 63 91
Year-End -- 74 135 119 154
401(k) Through July 46 31 52 46 4
Year-End -- 58 94 69 27
Government Securities Through July 38 223 270 76 31
Year-End -- 431 519 229 96
Business Development Company Through July 35 14 8 8 --
Year-End -- 26 20 14 --

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2020 Cases Served 2019 2018 2017 2016
Breach of Contract Through July 195 203 215 235 216
Year-End -- 345 413 403 389
Promissory Notes Through July 158 140 150 159 236
Year-End -- 240 261 296 401
Libel, Slander, or Defamation Through July 97 79 101 61 71
Year-End -- 135 166 117 124
Libel or Slander on Form U-5 Through July 90 68 79 77 69
Year-End -- 119 135 136 124
Compensation Through July 88 85 95 92 85
Year-End -- 135 168 161 163
Wrongful Termination Through July 64 63 78 68 68
Year-End -- 102 122 116 127
Suitability Through July 51 15 55 19 1
Year-End -- 17 63 59 17
Commissions Through July 46 45 52 66 32
Year-End -- 82 95 103 60
Misrepresentation Through July 34 26 45 16 7
Year-End -- 29 68 54 21
Discrimination or Harassment* Through July 27 29 26 18 36
Year-End -- 46 38 37 58
Breach of Fiduciary Duty Through July 19 23 27 22 9
Year-End -- 30 39 52 18
Raiding Disputes Through July 17 11 21 18 18
Year-End -- 21 37 33 42
Fraud Through July 12 8 15 9 4
Year-End -- 11 24 26 11
Partnerships Through July 11 7 4 2 6
Year-End -- 15 13 7 11
Indemnification Through July 10 11 8 13 6
Year-End -- 17 20 25 14

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2020 (% of Cases) 2019 2018 2017 2016
After Regular Hearing 209 (10%) 527 (13%) 517 (14%) 512 (14%) 593 (16%)
After Special Proceeding Hearing 8 (0%) 12 (0%) N/A N/A N/A
After Review of Documents (Paper Cases) 58 (3%) 96 (2%) 130 (4%) 135 (4%) 157 (4%)
Total 275 (14%) 635 (16%) 647 (17%) 647 (18%) 750 (21%)
Cases Resolved by Other Means 2020 (% of Cases) 2019 2018 2017 2016
Direct Settlement by Parties 1,129 (56%) 2,269 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%)
Settled via Mediation 291 (14%) 513 (13%) 493 (13%) 493 (13%) 433 (12%)
Withdrawn 183 (9%) 343 (9%) 333 (9%) 348 (9%) 341 (9%)
All Others 153 (8%) 203 (5%) 233 (6%) 240 (7%) 275 (8%)
Total 1,756 (87%) 3,328 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2020 108 9% 33% (36 cases)
2019 314 13% 45% (141 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2020 71 24 47 34%
2019 241 109 132 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2020 3 0 3 0%
2019 8 1 7 13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2020 34 12 22 35%
2019 64 31 33 48%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2020 44 32% (14 cases) 18 28% (5 cases)
2019 149 53% (79 cases) 47 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,762
Non-Public 4,229
Total 7,991

Number of Cases and Arbitrators* per Hearing Location Through July

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 227 808 751

Mediation Statistics Through July

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2020 266 343 (88%) 117
2019 331 350 (86%) 95
2018 305 426 (77%) 121
2020 vs 2019 -20% -2%  +23% 

Pre-Arbitration Requests for Mediation Through July

Year to Date Number of Requests* Parties Agreed (%)
2020 96 19 (20%)
2019 85 25 (29%)
2018 76 16 (21%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.