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Dispute Resolution Statistics

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Arbitration Statistics Through October

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 3,203
Customer: 2,048 (64%)
Intra-Industry: 1,155 (36%)
3,372 4,875 Overall*: 14.1
Regular Hearing Decisions: 17.0
Special Proceeding Decisions: 6.7
Paper Decisions: 5.9
2018 Total: 3,630
Customer: 2,306 (64%)
Intra-Industry: 1,324 (36%)
3,129 4,959 Overall*: 14.2
Regular Hearing Decisions: 16.3
Special Proceeding Decisions: N/A
Paper Decisions: 6.5
2017 Total: 2,848
Customer: 1,860 (65%)
Intra-Industry: 988 (35%)
3,117 4,463 Overall*: 14.6
Regular Hearing Decisions: 16.9
Special Proceeding Decisions: N/A
Paper Decisions: 6.5
2019 vs 2018 Total: -12% 
Customer: -11%
Intra-Industry: -13%
+8% -2%  Overall*: -1%
Regular Hearing Decisions: +4%
Special Proceeding Decisions: 0%
Paper Decisions: -9%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 3,203 3,372
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through October 1,793 1,957 1,529 1,729 1,515
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through October 1,595 1,679 1,349 1,605 1,413
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through October 1,521 1,654 1,317 1,555 1,289
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through October 1,472 1,532 1,326 1,432 1,251
Year-End -- 1,775 1,663 1,670 1,499
Suitability Through October 1,387 1,551 1,279 1,371 1,124
Year-End -- 1,779 1,606 1,606 1,364
Breach of Contract Through October 1,368 1,448 1,062 1,318 1,208
Year-End -- 1,711 1,318 1,495 1,444
Fraud Through October 1,343 1,455 1,100 1,109 1,208
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through October 1,290 1,324 1,198 1,198 1,021
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through October 603 686 418 289 202
Year-End -- 810 547 344 236
Manipulation Through October 331 253 247 206 174
Year-End -- 302 299 236 208
Elder Abuse* Through October 177 189 23 -- --
Year-End -- 216 61 -- --
Unauthorized Trading Through October 165 202 233 315 216
Year-End -- 245 263 362 264
Churning Through October 141 180 196 219 206
Year-End -- 205 219 254 247
Errors-charges Through October 82 69 55 49 52
Year-End -- 81 66 56 64
Margin Calls Through October 81 70 53 72 73
Year-End -- 85 62 84 97

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bond Funds Through October 686 813 404 435 505
Year-End -- 959 558 480 607
Municipal Bonds Through October 665 828 404 388 467
Year-End -- 971 565 433 559
Mutual Funds Through October 490 622 345 296 315
Year-End -- 731 447 352 373
Government Securities Through October 414 435 151 84 149
Year-End -- 519 229 96 169
Common Stock Through October 372 498 506 559 497
Year-End -- 579 604 646 610
Real Estate Investment Trust Through October 187 177 153 151 161
Year-End -- 205 177 184 191
Options Through October 181 135 107 92 106
Year-End -- 150 127 124 128
Exchange-Traded Funds Through October 122 149 122 117 100
Year-End -- 167 131 133 127
Private Equities Through October 114 89 95 92 83
Year-End -- 111 111 114 92
Variable Annuities Through October 99 94 107 96 95
Year-End -- 105 129 115 104
Limited Partnerships Through October 96 121 147 161 67
Year-End -- 144 183 199 79
Annuities Through October 84 87 95 97 70
Year-End -- 101 115 127 81
Corporate Bonds Through October 67 115 98 136 161
Year-End -- 135 119 154 194
401(k)* Through October 49 82 60 14 --
Year-End -- 94 69 27 --
Structured Products Through October 48 69 38 46 23
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through October 284 329 331 324 360
Year-End -- 413 403 389 373
Promissory Notes Through October 198 228 248 341 386
Year-End -- 261 296 401 401
Compensation Through October 119 137 132 133 132
Year-End -- 168 161 163 140
Libel, Slander, or Defamation Through October 114 141 93 110 112
Year-End -- 166 117 124 115
Libel or Slander on Form U-5 Through October 104 112 112 101 116
Year-End -- 135 136 124 119
Wrongful Termination Through October 87 103 98 107 117
Year-End -- 122 116 127 123
Commissions Through October 68 70 83 52 70
Year-End -- 95 103 60 73
Discrimination or Harassment* Through October 42 34 28 46 46
Year-End -- 38 37 58 54
Misrepresentation Through October 26 50 36 17 16
Year-End -- 68 54 21 17
Breach of Fiduciary Duty Through October 25 32 42 14 26
Year-End -- 39 52 18 28
Raiding Disputes Through October 20 30 26 30 37
Year-End -- 37 33 42 40
Suitability Through October 15 57 44 14 1
Year-End -- 63 59 15 1
Negligence Through October 15 26 21 12 19
Year-End -- 32 25 17 21
Omission of Facts Through October 13 14 14 6 7
Year-End -- 18 16 7 8
Indemnification Through October 12 16 23 13 11
Year-End -- 20 25 14 12

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Regular Hearing 441 (13%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Special Proceeding Hearing 7 (0%) N/A N/A N/A N/A
After Review of Documents (Paper Cases) 90 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 538 (16%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 1,918 (58%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 413 (12%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 284 (9%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 168 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 2,783 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 267 13% 47% (125 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 202 96 106 48%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2019 5 1 4 20%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 60 28 32 47%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 116 58% (67 cases) 43 30% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,653
Non-Public 4,123
Total 7,776

Number of Cases and Arbitrators* per Hearing Location Through October

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 239 839 772

Mediation Statistics Through October

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 480 486 (86%) 95
2018 441 583 (78%) 117
2017 544 607 (83%) 105
2019 vs 2018 +9%  -17%  -19% 

Pre-Arbitration Requests for Mediation Through October

Year to Date Number of Requests Parties Agreed (%)
2019 147 15 (10%)
2018 162 11 (7%)
2017 216 15 (7%)