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Dispute Resolution Statistics

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Arbitration Statistics Through November

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 3,454
Customer: 2,184 (63%)
Intra-Industry: 1,270 (37%)
3,699 4,817 Overall*: 14.1
Regular Hearing Decisions: 17.0
Special Proceeding Decisions: 6.9
Paper Decisions: 5.9
2018 Total: 3,937
Customer: 2,507 (64%)
Intra-Industry: 1,430 (36%)
3,444 4,963 Overall*: 14.1
Regular Hearing Decisions: 16.1
Special Proceeding Decisions: N/A
Paper Decisions: 6.5
2017 Total: 3,137
Customer: 2,046 (65%)
Intra-Industry: 1,091 (35%)
3,456 4,416 Overall*: 14.5
Regular Hearing Decisions: 16.9
Special Proceeding Decisions: N/A
Paper Decisions: 6.5
2019 vs 2018 Total: -12% 
Customer: -13%
Intra-Industry: -11%
+7% -3%  Overall*: 0%
Regular Hearing Decisions: +6%
Special Proceeding Decisions: 0%
Paper Decisions: -9%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 3,454 3,699
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through November 1,911 2,118 1,713 1,867 1,721
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through November 1,704 1,816 1,502 1,742 1,606
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through November 1,620 1,789 1,465 1,682 1,483
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through November 1,568 1,658 1,490 1,550 1,435
Year-End -- 1,775 1,663 1,670 1,499
Suitability Through November 1,471 1,672 1,439 1,495 1,293
Year-End -- 1,779 1,606 1,606 1,364
Breach of Contract Through November 1,456 1,573 1,185 1,411 1,378
Year-End -- 1,711 1,318 1,495 1,444
Fraud Through November 1,419 1,577 1,245 1,209 1,042
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through November 1,374 1,442 1,345 1,294 1,164
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through November 631 745 477 312 227
Year-End -- 810 547 344 236
Manipulation Through November 355 276 273 218 197
Year-End -- 302 299 236 208
Elder Abuse* Through November 191 203 44 -- --
Year-End -- 216 61 -- --
Unauthorized Trading Through November 180 228 252 336 251
Year-End -- 245 263 362 264
Churning Through November 155 197 214 230 235
Year-End -- 205 219 254 247
Errors-charges Through November 94 74 61 53 60
Year-End -- 81 66 56 64
Margin Calls Through November 85 79 58 79 93
Year-End -- 85 62 84 97

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bond Funds Through November 701 881 474 459 577
Year-End -- 959 558 480 607
Municipal Bonds Through November 682 893 482 415 529
Year-End -- 971 565 433 559
Mutual Funds Through November 507 664 394 330 359
Year-End -- 731 447 352 373
Government Securities Through November 421 466 181 93 163
Year-End -- 519 229 96 169
Common Stock Through November 395 540 556 607 568
Year-End -- 579 604 646 610
Real Estate Investment Trust Through November 211 189 162 168 181
Year-End -- 205 177 184 191
Options Through November 195 142 117 101 122
Year-End -- 150 127 124 128
Private Equities Through November 134 99 105 105 89
Year-End -- 111 111 114 92
Exchange-Traded Funds Through November 128 157 125 127 115
Year-End -- 167 131 133 127
Limited Partnerships Through November 108 130 163 183 75
Year-End -- 144 183 199 79
Variable Annuities Through November 103 99 117 104 102
Year-End -- 105 129 115 104
Annuities Through November 93 93 107 112 76
Year-End -- 101 115 127 81
Corporate Bonds Through November 69 124 108 146 182
Year-End -- 135 119 154 194
Structured Products Through November 52 73 40 49 25
Year-End -- 78 45 57 25
401(k)* Through November 51 89 66 20 --
Year-End -- 94 69 27 --

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through November 322 370 368 354 360
Year-End -- 413 403 389 373
Promissory Notes Through November 220 239 274 372 386
Year-End -- 261 296 401 401
Compensation Through November 127 149 144 152 132
Year-End -- 168 161 163 140
Libel, Slander, or Defamation Through November 121 151 101 116 112
Year-End -- 166 117 124 115
Libel or Slander on Form U-5 Through November 109 128 122 115 116
Year-End -- 135 136 124 119
Wrongful Termination Through November 93 113 104 117 117
Year-End -- 122 116 127 123
Commissions Through November 74 81 91 57 70
Year-End -- 95 103 60 73
Discrimination or Harassment* Through November 44 36 32 55 46
Year-End -- 38 37 58 54
Breach of Fiduciary Duty Through November 28 34 46 16 26
Year-End -- 39 52 18 28
Misrepresentation Through November 26 54 42 21 16
Year-End -- 68 54 21 17
Raiding Disputes Through November 21 36 30 36 37
Year-End -- 37 33 42 40
Indemnification Through November 16 18 24 14 11
Year-End -- 20 25 14 12
Suitability Through November 15 59 50 17 1
Year-End -- 63 59 17 1
Negligence Through November 15 27 22 13 19
Year-End -- 32 25 17 21
Partnerships Through November 14 12 6 9 10
Year-End -- 13 7 11 12

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Regular Hearing 495 (14%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Special Proceeding Hearing 9 (0%) N/A N/A N/A N/A
After Review of Documents (Paper Cases) 94 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 598 (16%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 2,082 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 462 (13%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 320 (9%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 183 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 3,047 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 292 13% 47% (136 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 224 106 118 47%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2019 6 1 5 17%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 62 29 33 47%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 134 57% (76 cases) 46 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,668
Non-Public 4,146
Total 7,814

Number of Cases and Arbitrators* per Hearing Location Through November

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 239 834 771

Mediation Statistics Through November

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 544 550 (86%) 93
2018 479 639 (78%) 118
2017 584 675 (83%) 103
2019 vs 2018 +14%  -14%  -21% 

Pre-Arbitration Requests for Mediation Through November

Year to Date Number of Requests Parties Agreed (%)
2019 164 17 (10%)
2018 171 12 (7%)
2017 231 18 (8%)