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Dispute Resolution Statistics

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Arbitration Statistics Through August

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 2,592
Customer: 1,688 (65%)
Intra-Industry: 904 (35%)
2,718 4,950 Overall*: 14.2
Regular Hearing Decisions: 17.1
Special Proceeding Decisions: 6.5
Paper Decisions: 6.0
2018 Total: 2,958
Customer: 1,859 (63%)
Intra-Industry: 1,099 (37%)
2,500 4,908 Overall*: 14.3
Regular Hearing Decisions: 16.2
Special Proceeding Decisions: N/A
Paper Decisions: 6.4
2017 Total: 2,288
Customer: 1,515 (66%)
Intra-Industry: 773 (34%)
2,544 4,463 Overall*: 14.6
Regular Hearing Decisions: 17.1
Special Proceeding Decisions: N/A
Paper Decisions: 6.7
2019 vs 2018 Total: -12% 
Customer: -9%
Intra-Industry: -18%
+9% +1%  Overall*: -1%
Regular Hearing Decisions: +6%
Special Proceeding Decisions: 0%
Paper Decisions: -6%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 2,592 2,718
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through August 1,458 1,555 1,268 1,403 1,061
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through August 1,295 1,311 1,122 1,307 1,004
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through August 1,231 1,294 1,094 1,275 920
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through August 1,172 1,255 1,080 1,162 874
Year-End -- 1,775 1,663 1,670 1,499
Suitability Through August 1,119 1,295 1,072 1,102 762
Year-End -- 1,779 1,606 1,606 1,364
Breach of Contract Through August 1,104 1,132 883 1,091 838
Year-End -- 1,711 1,318 1,495 1,444
Fraud Through August 1,081 1,133 905 898 605
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through August 1,041 1,087 973 963 704
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through August 518 526 342 222 149
Year-End -- 810 547 344 236
Manipulation Through August 243 171 206 173 112
Year-End -- 302 299 236 208
Elder Abuse* Through August 140 149 1 -- --
Year-End -- 216 61 -- --
Unauthorized Trading Through August 133 167 194 242 168
Year-End -- 245 263 362 264
Churning Through August 115 140 176 174 157
Year-End -- 205 219 254 247
Margin Calls Through August 61 57 44 51 57
Year-End -- 85 62 84 97
Errors-charges Through August 56 58 43 37 36
Year-End -- 81 66 56 64

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bond Funds Through August 574 616 317 375 267
Year-End -- 959 558 480 607
Municipal Bonds Through August 561 630 317 320 241
Year-End -- 971 565 433 559
Mutual Funds Through August 425 460 272 220 160
Year-End -- 731 447 352 373
Government Securities Through August 375 317 108 70 45
Year-End -- 519 229 96 169
Common Stock Through August 306 407 413 464 329
Year-End -- 579 604 646 610
Real Estate Investment Trust Through August 153 120 134 123 131
Year-End -- 205 177 184 191
Options Through August 141 124 81 80 83
Year-End -- 150 127 124 128
Private Equities Through August 86 72 86 75 62
Year-End -- 111 111 114 92
Exchange-Traded Funds Through August 82 127 108 99 81
Year-End -- 167 131 133 127
Limited Partnerships Through August 77 96 127 126 51
Year-End -- 144 183 199 79
Variable Annuities Through August 75 70 91 75 78
Year-End -- 105 129 115 104
Annuities Through August 63 65 78 79 55
Year-End -- 101 115 127 81
Corporate Bonds Through August 54 89 83 108 56
Year-End -- 135 119 154 194
401(k)* Through August 36 64 52 4 --
Year-End -- 94 69 27 --
Structured Products Through August 36 50 33 37 23
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through August 228 256 271 256 272
Year-End -- 413 403 389 373
Promissory Notes Through August 159 181 186 282 276
Year-End -- 261 296 401 401
Compensation Through August 93 108 109 98 90
Year-End -- 168 161 163 140
Libel, Slander, or Defamation Through August 91 119 73 82 80
Year-End -- 166 117 124 115
Libel or Slander on Form U-5 Through August 80 93 92 77 87
Year-End -- 135 136 124 119
Wrongful Termination Through August 69 89 82 80 85
Year-End -- 122 116 127 123
Commissions Through August 49 55 73 36 49
Year-End -- 95 103 60 73
Discrimination or Harassment* Through August 33 28 22 37 39
Year-End -- 38 37 58 54
Misrepresentation Through August 26 48 22 9 14
Year-End -- 68 54 21 17
Breach of Fiduciary Duty Through August 23 30 28 11 17
Year-End -- 39 52 18 28
Suitability Through August 15 55 25 3 1
Year-End -- 63 59 15 1
Negligence Through August 15 26 10 9 11
Year-End -- 32 25 17 21
Raiding Disputes Through August 15 24 22 20 28
Year-End -- 37 33 42 40
Omission of Facts Through August 13 12 12 6 6
Year-End -- 18 16 7 8
Indemnification Through August 11 12 15 10 6
Year-End -- 20 25 14 12

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Regular Hearing 371 (14%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Special Proceeding Hearing 5 (0%) N/A N/A N/A N/A
After Review of Documents (Paper Cases) 77 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 453 (17%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 1,538 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 320 (12%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 239 (9%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 138 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 2,235 (83%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 229 14% 45% (104 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 178 80 98 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2019 4 0 4 0%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 47 24 23 51%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 102 54% (55 cases) 36 28% (10 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,703
Non-Public 4,211
Total 7,914

Number of Cases and Arbitrators* per Hearing Location Through August

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 234 781 763

Mediation Statistics Through August

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 372 402 (86%) 93
2018 352 504 (77%) 119
2017 424 499 (83%) 104
2019 vs 2018 +6%  -20%  -22% 

Pre-Arbitration Requests for Mediation Through July

Year to Date Number of Requests Parties Agreed (%)
2019 126 11 (9%)
2018 128 8 (6%)
2017 168 16 (10%)