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Dispute Resolution Statistics

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Virtual Arbitration Hearing Statistics Through January

Contested Motions for Virtual Hearings Granted Denied Open Total
Customer 137 (67%) 68 (33%) 40 245
Intra-Industry 46 (77%) 14 (23%) 13 73
Total Customer and Intra-Industry 183 (69%) 82 (31%) 53 318

Since the postponement of in-person hearings, and as of January 31, 177 arbitration cases have conducted one or more hearings via Zoom (71 customer cases and 106 industry cases).

There are 180 total joint motions for virtual hearings. (59 in customer cases and 121 in industry cases).

Arbitration Statistics Through January

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2021 Total: 221
Customer: 141 (64%)
Intra-Industry: 80 (36%)
298 5,047 Overall*: 14.6
Regular Hearing Decisions: 11.4
Special Proceeding Decisions: 7.0
Paper Decisions: 6.7
2020 Total: 296
Customer: 160 (54%)
Intra-Industry: 136 (46%)
337 4,756 Overall*: 16.5
Regular Hearing Decisions: 17.4
Special Proceeding Decisions: 6.3
Paper Decisions: 4.6
2019 Total: 336
Customer: 176 (52%)
Intra-Industry: 160 (48%)
400 4,982 Overall*: 12.9
Regular Hearing Decisions: 16.5
Special Proceeding Decisions: N/A
Paper Decisions: 5.9
2021 vs 2020 Total: -25%
Customer: -12%
Intra-Industry: -41%
-12% +6%  Overall*: -12%
Regular Hearing Decisions: -34%
Special Proceeding Decisions: +11%
Paper Decisions: +46%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2021 221 298
2020 3,902 3,564
2019 3,757 4,011
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
Year Cases Filed Cases Closed
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
Year Cases Filed Cases Closed
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2021 Cases served 2020 2019 2018 2017
Breach of Fiduciary Duty Through January 123 134 176 198 181
Year-End -- 1,714 2,053 2,290 1,899
Negligence Through January 115 121 166 159 173
Year-End -- 1,592 1,826 1,974 1,662
Misrepresentation Through January 101 110 112 153 151
Year-End -- 1,384 1,688 1,775 1,663
Failure to Supervise Through January 98 112 157 157 168
Year-End -- 1,433 1,731 1,935 1,621
Omission of Facts Through January 93 97 102 140 133
Year-End -- 1,215 1,468 1,547 1,493
Breach of Contract Through January 90 95 144 138 138
Year-End -- 1,292 1,563 1,711 1,318
Suitability Through January 85 96 113 165 155
Year-End -- 1,220 1,580 1,779 1,606
Fraud Through January 64 82 131 135 134
Year-End -- 918 1,499 1,707 1,389
Manipulation Through January 28 23 28 16 27
Year-End -- 316 384 302 299
Violation of Blue Sky Laws Through January 23 28 72 68 50
Year-End -- 338 657 810 547
Unauthorized Trading Through January 22 19 24 19 28
Year-End -- 190 197 245 263
Churning Through January 14 18 16 18 27
Year-End -- 115 167 205 219
Errors-charges Through January 11 7 9 9 4
Year-End -- 102 98 81 66
Margin Calls Through January 10 3 9 7 6
Year-End -- 68 88 85 62
Elder Abuse Through January 9 22 14 21 0
Year-End -- 172 207 216 61

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2021 Cases served 2020 2019 2018 2017
Common Stock Through January 41 26 51 69 55
Year-End -- 385 436 579 604
Real Estate Investment Trust Through January 33 22 18 9 27
Year-End -- 421 236 205 177
Mutual Funds Through January 19 17 76 54 38
Year-End -- 177 526 731 447
Business Development Company Through January 17 3 0 0 2
Year-End -- 218 26 20 14
Options Through January 10 10 24 17 13
Year-End -- 180 204 150 127
Municipal Bond Funds Through January 9 27 78 60 25
Year-End -- 136 717 959 558
Municipal Bonds Through January 8 25 74 75 31
Year-End -- 148 702 971 565
Limited Partnerships Through January 8 12 11 13 20
Year-End -- 146 128 144 183
Corporate Bonds Through January 8 3 9 17 11
Year-End -- 79 74 135 119
Exchange-Traded Funds Through January 7 6 14 13 11
Year-End -- 95 138 167 131
Private Equities Through January 6 18 9 8 14
Year-End -- 213 149 111 111
Structured Products Through January 4 3 7 6 3
Year-End -- 35 60 78 45
Preferred Stock Through January 4 1 4 7 3
Year-End -- 37 40 59 54
Variable Annuities Through January 3 15 9 2 19
Year-End -- 95 109 105 129
Annuities Through January 3 7 11 4 15
Year-End -- 93 97 101 115

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

Breach of Contract Promissory Notes Libel, Slander, or Defamation Libel or Slander on Form U-5 Compensation Wrongful Termination Suitability Commissions Misrepresentation Discrimination or Harassment* Breach of Fiduciary Duty Raiding Disputes Negligence Fraud Partnerships

CONTROVERSY   2021 Cases Served 2020 2019 2018 2017
Breach of Contract Through January 19 34 42 32 49
Year-End -- 309 345 413 403
Promissory Notes Through January 9 38 27 31 40
Year-End -- 229 240 261 296
Compensation Through January 8 20 12 11 24
Year-End -- 135 135 168 161
Libel or Slander on Form U-5 Through January 8 18 16 9 15
Year-End -- 148 119 135 136
Wrongful Termination Through January 8 10 14 9 17
Year-End -- 101 102 122 116
Libel, Slander, or Defamation Through January 7 7 24 10 14
Year-End -- 152 135 166 117
Discrimination or Harassment* Through January 5 2 7 5 7
Year-End -- 38 46 38 37
Commissions Through January 4 11 5 7 18
Year-End -- 72 82 95 103
Breach of Fiduciary Duty Through January 3 3 7 11 3
Year-End -- 31 30 39 52
Omission of Facts Through January 2 4 4 4 1
Year-End -- 11 14 18 16
Misrepresentation Through January 2 3 10 15 1
Year-End -- 57 29 68 54
Manipulation Through January 1 3 0 0 2
Year-End -- 4 5 5 2
Suitability Through January 1 3 8 17 0
Year-End -- 82 17 63 59
Fraud Through January 1 2 1 8 0
Year-End -- 16 11 24 26
Negligence Through January 1 2 7 8 1
Year-End -- 17 17 32 25

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2021 (% of Cases) 2020 2019 2018 2017
After Regular Hearing 17 (6%) 335 (9%) 527 (13 %) 517 (14%) 512 (14%)
After Special Proceeding Hearing 5 (2%) 13 (0%) 12 (0%) n/a n/a
After Review of Documents (Paper Cases) 6 (2%) 101 (3%) 96 (2%) 130 (4%) 135 (4%)
Total 28 (9%) 449 (13%) 635 (16%) 647 (17%) 647 (18%)
Cases Resolved by Other Means 2021 (% of Cases) 2020 2019 2018 2017
Direct Settlement by Parties 193 (65%) 2,060 (58%) 2,269 (57%) 2,005 (54%) 1,964 (53%)
Settled via Mediation 24 (8%) 477 (13%) 513 (13%) 493 (13%) 493 (13%)
Withdrawn 31 (11%) 329 (9%) 343 (9%) 333 (9%) 348 (9%)
All Others 19 (6%) 243 (7%) 203 (5%) 233 (6%) 240 (7%)
Total 267 (91%) 3,109 (87%) 3,328 (84 %) 3,064 (83%) 3,045 (82%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2021 9 5% 22% (2 cases)
2020 193 9% 32% (62 cases)
2019 313 13% 45% (141 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2021 5 2 3 40%
2020 120 41 79 34%
2019 241 109 132 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2021 2 0 2 0%
2020 5 1 4 20%
2019 8 1 7 13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2021 2 0 2 0%
2020 68 20 48 29%
2019 64 31 33 48%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2021 4 50% (2 cases) 1 0% (0 cases)
2020 76 33% (25 cases) 26 23% (6 cases)
2019 149 53% (79 cases) 47 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,872
Non-Public 4,328
Total 8,200

Number of Cases and Arbitrators* per Hearing Location Through January

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 230 794 732

Mediation Statistics Through January

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2021 29 23 (87%) 90
2020 56 69 (88%) 110
2019 59 45 (87%) 100
2021 vs 2020 -48% -67%  -18% 

Pre-Arbitration Requests for Mediation Through January

Year to Date Number of Requests* Parties Agreed (%)
2021 23 2 (9%)
2020 8 3 (38%)
2019 17 2 (12%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.