Skip to main content

For updates and guidance related to COVID-19 / Coronavirus, click here.

Dispute Resolution Statistics

On This Page

Virtual Arbitration Hearing Statistics Through May

Contested Motions for Virtual Hearings Granted Denied Open Total
Customer 189 (62%) 117 (38%) 15 321
Intra-Industry 78 (73%) 29 (27%) 7 114
Total Customer and Intra-Industry 267 (65%) 146 (35%) 22 435

Since the postponement of in-person hearings, and as of May 31, 337 arbitration cases have conducted one or more hearings via Zoom (123 customer cases and 214 industry cases).

There are 298 total joint motions for virtual hearings. (107 in customer cases and 191 in industry cases).

Arbitration Statistics Through May

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2021 Total: 1,258
Customer: 826 (66%)
Intra-Industry: 432 (34%)
1,711 4,688 Overall*: 13.5
Regular Hearing Decisions: 15.4
Special Proceeding Decisions: 8.0
Paper Decisions: 5.6
2020 Total: 1,547
Customer: 843 (54%)
Intra-Industry: 704 (46%)
1,488 4,897 Overall*: 15.3
Regular Hearing Decisions: 15.4
Special Proceeding Decisions: 7.0
Paper Decisions: 5.2
2019 Total: 1,486
Customer: 1,009 (68%)
Intra-Industry: 477 (32%)
1,709 4,824 Overall*: 14.0
Regular Hearing Decisions: 17.0
Special Proceeding Decisions: N/A
Paper Decisions: 5.8
2021 vs 2020 Total: -19%
Customer: -2%
Intra-Industry: -39%
+15% -4%  Overall*: -12%
Regular Hearing Decisions: 0%
Special Proceeding Decisions: +14%
Paper Decisions: +8%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2021 1,258 1,711
2020 3,902 3,564
2019 3,757 4,011
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
Year Cases Filed Cases Closed
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
Year Cases Filed Cases Closed
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2021 Cases served 2020 2019 2018 2017
Breach of Fiduciary Duty Through May 661 701 796 997 714
Year-End -- 1,714 2,053 2,290 1,899
Negligence Through May 623 633 728 820 647
Year-End -- 1,592 1,826 1,974 1,662
Misrepresentation Through May 537 563 601 844 593
Year-End -- 1,384 1,688 1,775 1,663
Failure to Supervise Through May 516 593 674 798 628
Year-End -- 1,433 1,731 1,935 1,621
Breach of Contract Through May 485 515 580 711 502
Year-End -- 1,292 1,563 1,711 1,318
Omission of Facts Through May 457 492 535 731 521
Year-End -- 1,215 1,468 1,547 1,493
Suitability Through May 433 524 579 870 606
Year-End -- 1,220 1,580 1,779 1,606
Fraud Through May 325 426 567 716 496
Year-End -- 918 1,499 1,707 1,389
Violation of Blue Sky Laws Through May 165 124 218 328 180
Year-End -- 338 657 810 547
Manipulation Through May 146 144 145 106 103
Year-End -- 316 384 302 299
Unauthorized Trading Through May 80 78 96 112 118
Year-End -- 190 197 245 263
Errors-charges Through May 75 31 27 37 20
Year-End -- 102 98 81 66
Elder Abuse Through May 73 71 89 99 0
Year-End -- 172 207 216 61
Churning Through May 44 64 87 87 111
Year-End -- 115 167 205 219
Margin Calls Through May 41 25 46 30 22
Year-End -- 68 88 85 62

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2021 Cases served 2020 2019 2018 2017
Common Stock Through May 212 160 211 294 239
Year-End -- 385 436 579 604
Real Estate Investment Trust Through May 182 109 94 76 86
Year-End -- 421 236 205 177
Business Development Company Through May 94 21 11 6 3
Year-End -- 218 26 20 14
Mutual Funds Through May 79 82 208 278 155
Year-End -- 177 526 731 447
Options Through May 79 78 101 90 48
Year-End -- 180 204 150 127
Limited Partnerships Through May 70 71 49 69 77
Year-End -- 146 128 144 183
Private Equities Through May 69 120 55 45 49
Year-End -- 213 149 111 111
Variable Annuities Through May 37 41 42 41 62
Year-End -- 95 109 105 129
Annuities Through May 37 31 42 46 47
Year-End -- 93 97 101 115
Municipal Bond Funds Through May 31 73 253 353 131
Year-End -- 136 717 959 558
Exchange-Traded Funds Through May 30 42 47 83 61
Year-End -- 95 138 167 131
Municipal Bonds Through May 28 86 257 376 141
Year-End -- 148 702 971 565
Corporate Bonds Through May 26 29 37 56 44
Year-End -- 79 74 135 119
401(k) Through May 17 39 24 40 33
Year-End -- 73 58 94 69
Structured Products Through May 14 17 21 30 17
Year-End -- 35 60 78 45

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2021 Cases Served 2020 2019 2018 2017
Breach of Contract Through May 121 130 150 141 175
Year-End -- 309 345 413 403
Promissory Notes Through May 59 109 96 107 116
Year-End -- 229 240 261 296
Libel or Slander on Form U-5 Through May 44 58 51 70 51
Year-End -- 148 119 135 136
Compensation Through May 38 61 61 65 63
Year-End -- 135 135 168 161
Wrongful Termination Through May 30 43 47 57 48
Year-End -- 101 102 122 116
Commissions Through May 21 32 35 34 44
Year-End -- 72 82 95 103
Libel, Slander, or Defamation Through May 20 58 64 78 44
Year-End -- 152 135 166 117
Discrimination or Harassment* Through May 17 15 23 19 13
Year-End -- 38 46 38 37
Breach of Fiduciary Duty Through May 10 11 19 23 13
Year-End -- 31 30 39 52
Raiding Disputes Through May 7 10 9 15 13
Year-End -- 28 21 37 33
Misrepresentation Through May 4 25 24 41 10
Year-End -- 57 29 68 54
Suitability Through May 3 38 12 50 6
Year-End -- 82 17 63 59
Fraud Through May 3 9 8 12 6
Year-End -- 16 11 24 26
Omission of Facts Through May 3 7 10 8 6
Year-End -- 11 14 18 16
Failure to Supervise Through May 3 4 3 7 4
Year-End -- 10 7 11 13

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2021 (% of Cases) 2020 2019 2018 2017
After Regular Hearing 160 (9%) 335 (9%) 527 (13 %) 517 (14%) 512 (14%)
After Special Proceeding Hearing 19 (1%) 13 (0%) 12 (0%) n/a n/a
After Review of Documents (Paper Cases) 48 (3%) 101 (3%) 96 (2%) 130 (4%) 135 (4%)
Total 227 (13%) 449 (13%) 635 (16%) 647 (17%) 647 (18%)
Cases Resolved by Other Means 2021 (% of Cases) 2020 2019 2018 2017
Direct Settlement by Parties 1,066 (63%) 2,060 (58%) 2,269 (57%) 2,005 (54%) 1,964 (53%)
Settled via Mediation 160 (9%) 477 (13%) 513 (13%) 493 (13%) 493 (13%)
Withdrawn 154 (9%) 329 (9%) 343 (9%) 333 (9%) 348 (9%)
All Others 90 (5%) 243 (7%) 203 (5%) 233 (6%) 240 (7%)
Total 1,470 (87%) 3,109 (87%) 3,328 (84 %) 3,064 (83%) 3,045 (82%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2021 108 11% 32% (35 cases)
2020 193 9% 32% (62 cases)
2019 313 13% 45% (141 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)*

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2021 65 27 38 42%
2020 120 41 79 34%
2019 241 109 132 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%

*The data in this chart includes cases dismissed prior to the hearing on the merits, and are counted as cases in which the customer claimant was not awarded damages.

Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings*

Year Decided Customer Claimant Cases Decided Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award
2021 42 23 19 55%
2020 30 12 18 40%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Awards on the Merits of the Case with In-Person Evidentiary Hearings*

Year Decided Customer Claimant Cases Decided Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award
2021 1 1 0 100%
2020 34 17 17 50%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2021 9 1 8 11%
2020 5 1 4 20%
2019 8 1 7 13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2021 34 7 27 21%
2020 68 20 48 29%
2019 64 31 33 48%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2021 37 46% (13 cases) 15 27% (4 cases)
2020 76 33% (25 cases) 26 23% (6 cases)
2019 149 53% (79 cases) 47 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,989
Non-Public 4,401
Total 8,390

Number of Cases and Arbitrators* per Hearing Location Through May

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 225 778 712

Mediation Statistics Through May

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2021 164 204 (84%) 122
2020 195 258 (87%) 121
2019 241 242 (89%) 94
2021 vs 2020 -16% -21%  +1% 

Pre-Arbitration Requests for Mediation Through May

Year to Date Number of Requests* Parties Agreed (%)
2021 109 21 (19%)
2020 62 12 (19%)
2019 55 16 (29%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.