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Dispute Resolution Statistics

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Arbitration Statistics Through February

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2020 Total: 592
Customer: 328 (55%)
Intra-Industry: 264 (45%)
651 4,774 Overall*: 15.9
Regular Hearing Decisions: 16.6
Special Proceeding Decisions: 6.3
Paper Decisions: 4.9
2019 Total: 581
Customer: 322 (55%)
Intra-Industry: 259 (45%)
697 4,928 Overall*: 13.1
Regular Hearing Decisions: 16.8
Special Proceeding Decisions: N/A
Paper Decisions: 5.8
2018 Total: 809
Customer: 476 (59%)
Intra-Industry: 333 (41%)
610 4,644 Overall*: 14.5
Regular Hearing Decisions: 16.2
Special Proceeding Decisions: N/A
Paper Decisions: 6.0
2020 vs 2019 Total: +2% 
Customer: +2%
Intra-Industry: +2%
-7% -3%  Overall*: +21%
Regular Hearing Decisions: -1%
Special Proceeding Decisions: 0%
Paper Decisions: -16%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2020 592 651
2019 3,757 4,011
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
Year Cases Filed Cases Closed
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
Year Cases Filed Cases Closed
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2020 Cases served 2019 2018 2017 2016
Breach of Fiduciary Duty Through February 282 299 395 242 395
Year-End -- 2,053 2,290 1,899 2,002
Negligence Through February 249 281 332 230 339
Year-End -- 1,826 1,974 1,662 1,862
Misrepresentation Through February 236 211 331 201 314
Year-End -- 1,688 1,775 1,663 1,670
Failure to Supervise Through February 233 259 319 219 343
Year-End -- 1,731 1,935 1,621 1,802
Suitability Through February 223 216 337 198 298
Year-End -- 1,580 1,779 1,606 1,606
Breach of Contract Through February 207 232 278 188 306
Year-End -- 1,563 1,711 1,318 1,495
Omission of Facts Through February 204 194 293 175 238
Year-End -- 1,468 1,547 1,493 1,606
Fraud Through February 183 210 299 176 227
Year-End -- 1,499 1,707 1,389 1,301
Violation of Blue Sky Laws Through February 58 98 139 63 62
Year-End -- 657 810 547 344
Manipulation Through February 54 56 35 36 55
Year-End -- 384 302 299 236
Elder Abuse* Through February 40 32 36 0 --
Year-End -- 207 216 61 --
Unauthorized Trading Through February 34 41 35 42 74
Year-End -- 197 245 263 362
Churning Through February 29 32 32 34 60
Year-End -- 167 205 219 254
Errors-charges Through February 11 12 16 7 9
Year-End -- 98 81 66 56
Execution Error Through February 11 9 7 5 9
Year-End -- 51 75 53 85

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2020 Cases served 2019 2018 2017 2016
Common Stock Through February 57 91 120 72 140
Year-End -- 436 579 604 646
Municipal Bonds Through February 45 103 157 43 99
Year-End -- 702 971 565 433
Real Estate Investment Trust Through February 42 40 21 31 29
Year-End -- 236 205 177 184
Private Equities Through February 42 18 19 19 23
Year-End -- 149 111 111 114
Municipal Bond Funds Through February 40 101 147 36 103
Year-End -- 717 959 558 480
Mutual Funds Through February 31 95 125 47 45
Year-End -- 526 731 447 352
Limited Partnerships Through February 24 18 27 23 25
Year-End -- 128 144 183 199
Options Through February 22 34 38 19 23
Year-End -- 204 150 127 124
Variable Annuities Through February 21 14 14 24 19
Year-End -- 109 105 129 115
Annuities Through February 16 17 13 17 26
Year-End -- 97 101 115 127
Government Securities Through February 14 58 74 18 4
Year-End -- 431 519 229 96
Exchange-Traded Funds Through February 13 23 29 16 33
Year-End -- 138 167 131 133
401(k) Through February 12 16 13 11 0
Year-End -- 58 94 69 27
Structured Products Through February 8 9 10 6 12
Year-End -- 60 78 45 57
Certificate of Deposit Through February 6 6 4 2 1
Year-End -- 29 24 12 11

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2020 Cases Served 2019 2018 2017 2016
Promissory Notes Through February 64 38 53 56 77
Year-End -- 240 261 296 401
Breach of Contract Through February 59 67 58 72 81
Year-End -- 345 413 403 389
Libel or Slander on Form U-5 Through February 33 27 21 23 23
Year-End -- 119 135 136 124
Compensation Through February 32 27 20 32 35
Year-End -- 135 168 161 163
Wrongful Termination Through February 18 21 18 25 24
Year-End -- 102 122 116 127
Libel, Slander, or Defamation Through February 18 36 29 21 28
Year-End -- 135 166 117 124
Commissions Through February 17 15 14 24 12
Year-End -- 82 95 103 60
Misrepresentation Through February 8 15 24 1 2
Year-End -- 29 68 54 21
Suitability Through February 8 12 34 0 0
Year-End -- 17 63 59 17
Discrimination or Harassment* Through February 7 11 8 8 13
Year-End -- 46 38 37 58
Omission of Facts Through February 5 7 3 1 1
Year-End -- 14 18 16 7
Breach of Fiduciary Duty Through February 4 10 17 4 2
Year-End -- 30 39 52 18
Fraud Through February 4 3 8 1 2
Year-End -- 11 24 26 11
Partnerships Through February 4 1 1 1 2
Year-End -- 15 13 7 11
Manipulation Through February 3 0 0 2 1
Year-End -- 5 5 2 4

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2020 (% of Cases) 2019 2018 2017 2016
After Regular Hearing 84 (13%) 527 (13%) 517 (14%) 512 (14%) 593 (16%)
After Special Proceeding Hearing 3 (0%) 12 (0%) N/A N/A N/A
After Review of Documents (Paper Cases) 15 (2%) 96 (2%) 130 (4%) 135 (4%) 157 (4%)
Total 102 (16%) 635 (16%) 647 (17%) 647 (18%) 750 (21%)
Cases Resolved by Other Means 2020 (% of Cases) 2019 2018 2017 2016
Direct Settlement by Parties 325 (50%) 2,269 (57%) 2,005 (54%) 1,964 (53%) 1,812 (50%)
Settled via Mediation 110 (17%) 513 (13%) 493 (13%) 493 (13%) 433 (12%)
Withdrawn 63 (10%) 343 (9%) 333 (9%) 348 (9%) 341 (9%)
All Others 49 (8%) 203 (5%) 233 (6%) 240 (7%) 275 (8%)
Total 547 (85%) 3,328 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2020 44 11% 45% (20 cases)
2019 314 13% 45% (141 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2020 33 14 19 42%
2019 241 109 132 45%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2020 1 0 1 0%
2019 8 1 7 13%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2020 10 6 4 60%
2019 64 31 33 48%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2020 24 42% (10 cases) 5 40% (2 cases)
2019 149 53% (79 cases) 47 28% (13 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,734
Non-Public 4,237
Total 7,971

Number of Cases and Arbitrators* per Hearing Location Through February

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 239 828 768

Mediation Statistics Through February

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2020 104 123 (89%) 114
2019 111 104 (89%) 95
2018 78 115 (76%) 136
2020 vs 2019 -6%  +18%  +20% 

Pre-Arbitration Requests for Mediation Through February

Year to Date Number of Requests* Parties Agreed (%)
2020 14 3 (21%)
2019 24 6 (25%)
2018 19 4 (21%)

* As of January 1, 2020, Number of Requests only includes cases subject to FINRA’s jurisdiction. Previously, these statistics included all requests to mediate, including those not subject to FINRA’s jurisdiction.