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Dispute Resolution Portal (DR Portal)

The Dispute Resolution Portal (DR Portal) is a self-service system that allows participants in an arbitration or a mediation to log into a secure area of our website so they can submit documents and manage case information.

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User Guides

FINRA has developed a pair of User Guides to help parties and neutrals become more familiar with the DR Portal. FINRA requires case participants and neutrals to use the DR Portal.

Download: User Guide for Case Participants

The DR Portal enables parties (claimants, respondents and counsel) to:

  • file an arbitration claim
  • view case documents
  • send documents to FINRA and other case participants
  • schedule hearing dates
  • view details of upcoming hearings
  • rank and strike arbitrators during list selection

Download: User Guide for Arbitrators and Mediators

The DR Portal enables FINRA neutrals (arbitrators and mediators) to:

  • view and update your current profile and disclosures
  • access information about your assigned cases, including upcoming hearings and payment information
  • schedule hearing dates
  • view and submit case documents
  • view information about your past cases

If you still have questions after consulting these guides, please call (800) 700-7065.

Register for the DR Portal

To protect your security and the privacy of your data, FINRA employs a two-step process when granting access to the DR Portal.

Step One:Create a user account

Steps for creating a user account can be found in the Appendix section of the User Guides.
Step Two:

Once you have created a DR Portal account, you can log in to the DR Portal by using the red button below.

Note that to access the cases you are participating in, you must receive an invitation email from FINRA staff to complete the case registration process.

  • Neutrals will receive their invitation once approved to the roster. They will only need to complete this registration one time to access all their assigned cases.
  • Case participants will receive an invitation and must register for EACH CASE they are participating in.

FAQs About The DR Portal