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Midwest Regional Office Guide

FINRA Dispute Resolution
55 West Monroe Street
Suite 2600
Chicago, IL 60603
(312) 899-4440

FINRA Dispute Resolution Office Information

Conference and Hearing Rooms
The Chicago Office has 8 conference rooms available with the following capacity:

Hearing Rooms

Maximum Capacity

















Please check in advance for availability if you will need special equipment like: videoconferencing, speakerphone, telephone extension, dry ink board, easel, TV, VCR, or overhead projector.

Delivery and Pickup:  See receptionists at front desk (during regular business hours). After hours: stop at security desk for instructions.

Duplication of Audio Files: The Midwest Regional Office will provide copies of digital recordings. There is no charge for this service although there is a charge to cover the cost of shipping. Parties may also request duplicate tapes of a hearing. FINRA Dispute Resolution uses the services of an outside vendor. The charge for this service is $15.00 per tape plus a messenger fee of $15.00 and arrangements, including prepayment, must be made directly with the vendor. FINRA Dispute Resolution’s outside vendor in Chicago is:

Teletech Video Corporation
Attn: Laurie Pritchett
540 North Lake Shore Drive
Chicago, IL 60611
(312) 670-20170

Emergency Procedures:  In the event of an emergency, please contact a staff member immediately. Staff is familiar with emergency procedures and is ready to assist you. If an emergency occurs after hours and there is no staff available, please contact building security at (312) 443-1950.

To reach a 911 emergency operator, please use any phone and dial 911. Please note there is no prefix number used to reach an outside line; just dial 911.

Facsimile Machines:  FINRA Dispute Resolution does not have a facsimile machine dedicated to party and arbitrator usage; however, if you need to send or receive a facsimile you may use our office's facsimile machine at no charge. The facsimile number is (301) 527-4851.

File Retrieval:  FINRA Dispute Resolution staff will retrieve an archived closed file for parties only. The cost for retrieval of a file is $25.00 and the cost to return the file to archives is $25.00. These charges will be passed on to the party requesting the file.

Restroom Facilities:  are located outside the office. The men's room is located in the first hallway as you turn to the right outside our office entrance. The women's room is across the elevator lobby and right down the hall past the elevators. You must obtain and return the keys to each restroom at the receptionist's desk.

Off-Site Copying Service:  Kinko’s is located at 29 S. LaSalle, (312) 578-8520. They can assist with all large copying needs.

Office Hours:  The Chicago Dispute Resolution Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. After 5:00 p.m., access to the floor will be restricted to those individuals who have security cards. If you will need access to the suite after 5:00 p.m., please contact any of our staff members in advance to arrange for after-hours access.

Photocopies:  The FINRA Dispute Resolution staff can make copies for parties at a charge of 50 cents per page for up to 15 pages. Please contact either the receptionist or the staff attorney assigned to your case for photocopy assistance. In the event there is a large photocopy requirement, please use an off-site service.

Storage of Materials:  Parties and arbitrators must make arrangements with the FINRA Dispute Resolution Case Administrator to leave any materials overnight in the conference room; however, there are no locks on the conference room doors. Accordingly, FINRA Dispute Resolution assumes no responsibility for loss and or theft of exhibits stored overnight. If parties wish to ship documents to FINRA Dispute Resolution in advance of a hearing, they may do so. FINRA Dispute Resolution staff will place the documents in the hearing room. FINRA Dispute Resolution cannot store exhibits between hearing dates due to space constraints; therefore, parties must make arrangements for pick-up or shipment of materials following the conclusion of a hearing or dates of hearing. FINRA Dispute Resolution staff will not be responsible for arranging shipment or transfer of documents to another location; however, parties may arrange to have documents picked up and shipped from FINRA Dispute Resolution’s office.

Telephone Usage:  Telephones in the reception hallway are available for local phone calls. To access an outside line, dial "9" and the phone number. Long distance calls must be placed with either an operator or with a telephone calling card. Again, please dial "9" to access an outside line.

Wireless Internet Access: The Midwest Regional Office offers wireless Internet access to visitors. There is no cost to connect to the FINRA Guest Wireless Local Area Network. To use this service, visitors will need a laptop or mobile device that has Wireless Local Area Network capabilities. Also, a Web browser must be installed on the device. Visitors will be required to accept the FINRA Guest Wireless Local Area Network Terms and Conditions. Please be aware that the FINRA service provides unencrypted access to the public Internet. Accordingly, you may wish to use your company’s VPN or encryption software for sensitive traffic and/or remote connectivity to your enterprise network.

To obtain access to the FINRA Guest Wireless Local Area Network, please speak with the regional office’s receptionist, who will process your request for access and provide you with the necessary credentials to connect to the network, including a user ID and password.

Witness Waiting Area:  A witness waiting area is provided.

Hotels (within walking distance of the FINRA Dispute Resolution Midwest Regional Office):

  • Palmer House Hilton
  • W Hotel City Center
  • Hampton Inn, Theater District (this hotel is across the street from our office)
  • JW Marriott Chicago
  • La Quinta Inn & Suites, Chicago Downtown One South Franklin
  • Hotel Burnham

The following hotels are downtown but may require a short cab ride to the office:

  • Hyatt Regency Chicago
  • Marriott Downtown Chicago Magnificent Mile Hotel
  • Sheraton Chicago Hotel & Towers
  • Hilton Chicago, 720 S. Michigan Ave.
  • The Westin Chicago River North
  • Hotel 71

Food (within walking distance of the Chicago FINRA Dispute Resolution Regional Office):

  • Chase Bank Cafeteria
  • The Corner Bakery
  • Italian Village
  • Marquette Inn
  • McDonald's
  • Pot Belly's
  • Pret A Manger
  • Rosebud, Theater District