FINRA can help resolve problems and disputes through two non-judicial proceedings: arbitration and mediation. FINRA’s Dispute Resolution forum handles nearly all of the securities-related arbitrations and mediations in the United States.
You may file a request to arbitrate or mediate with FINRA if you have a dispute involving money or the business activities of a brokerage firm or one of its brokers.
Arbitration is similar to going to court, but is usually faster, cheaper and less complex. It’s a formal alternative to litigation in which two or more parties select a neutral third-party called an arbitrator to resolve a dispute. The arbitrator’s decision, called an award, is final and binding. Learn how FINRA’s arbitration process works and what to expect.
Mediation offers an alternative to arbitration. A trained, impartial mediator facilitates negotiations between disputing parties, helping them find a mutually acceptable resolution. See how FINRA helps ensure a flexible, unbiased process.
- Questions to Ask
Ask these questions before entering into the arbitration or mediation process.
- What to Expect: FINRA’s Dispute Resolution Process (PDF)
- File a Complaint