Guidance in Cases Involving Puerto Rico Bonds
Since 2014, FINRA has received an influx of arbitration case filings relating to Puerto Rico bonds from Claimants, almost all of whom reside in Puerto Rico. As of January 31, 2017, nearly 1900 cases involving Puerto Rican bonds have been filed; of these, more than 1100 cases are pending and over 30 have been decided by award. FINRA staff has had numerous conversations and communications with counsel for Claimants and Respondents, including an in-person meeting, concerning administration of these cases. In particular, the conversations focused on venue and expansion of the available pool of arbitrators in Puerto Rico. After considerable deliberation, FINRA has determined to issue the following guidance for the administration of these cases.
Guidance for Puerto Rico Bond Cases
FINRA will determine venue in the Puerto Rico bond cases in accordance with Rule 12213 of the Customer Code of Arbitration Procedure (the "Code") which states in relevant part that "the Director will select the hearing location closest to the customer's residence at the time of the events giving rise to the dispute . . . ." FINRA cases generally are venued where the customer resides, the transactions took place, and the witnesses are located. These criteria all point to Puerto Rico as the appropriate venue.
Accordingly, FINRA will not modify its existing venue rule and procedures absent the agreement of the parties.
Specifically, FINRA will follow Rule 12213 in assigning venue for the following reasons:
- FINRA's longstanding rule and policies, which were codified in 2007, were designed for the convenience and protection of customers;
- The solicitations and transactions in these cases took place in Puerto Rico;
- Many Claimants in these cases are elderly and travel to the continental United States would be difficult, burdensome and expensive;
- Many Claimants' attorneys are located in Puerto Rico and requested venue in Puerto Rico;
- Many named individual associated person Respondents are located in Puerto Rico;
- Almost all potential witnesses are located in Puerto Rico, including non-party witnesses;
- Compelling non-party witnesses located in Puerto Rico to testify at arbitrations in the continental United States may be difficult;
- The total expenses, including Claimant and witness travel, of requiring individuals from Puerto Rico to travel to the United States would be substantial.
FINRA will continue to allow customers with more than one residence to choose venue based on the location of any of their residences. Further, if all parties in an arbitration case agree in writing to a hearing location other than one based on the customer's residence, FINRA will select that hearing venue.
FINRA will initially provide arbitrators for the cases venued in Puerto Rico from Puerto Rico and from other hearing locations within the Southeast Region and Texas. Counsel for Claimants and Respondents were in agreement that this was the area from which to seek arbitrators to expand the available roster in Puerto Rico.
FINRA has expanded the available pool of arbitrators to serve in Puerto Rico from these states and FINRA will pay their travel expenses. To date, approximately 1,100 currently eligible arbitrators on the FINRA roster have agreed to serve in Puerto Rico. FINRA continues to expand the available pool of Puerto Rico arbitrators willing to serve. Additionally, FINRA is actively recruiting and training arbitrators who reside in Puerto Rico on an expedited basis. As a reminder, parties retain the option to agree to modify the provisions of Rule 12401 to have a sole public arbitrator decide their case, as opposed to a three arbitrator panel, even in cases in which the amount in controversy exceeds $100,000.00.
FINRA has received questions regarding the Zika virus infection (“Zika”) relating to travel for evidentiary hearings in Puerto Rico. Concerned individuals should review the Centers for Disease Control and Prevention’s (CDC) website concerning the Zika virus. Any arbitrator who is uncomfortable traveling to Puerto Rico due to the Zika virus may request removal from the pool of Puerto Rico arbitrators.
Furthermore, before arbitrator lists are sent to the parties, the parties may agree in writing to change the hearing location. After the panel is appointed, the parties may request to change the hearing location by motion directed to the panel pursuant to FINRA Rules 12503/13503 and determinations will be made by the panel on a case-by-case basis. If the hearing location is changed to one of FINRA’s 71 designated hearing locations, FINRA will continue to cover the cost of the venue and travel expenses for arbitrators.
FINRA arbitration hearings generally are conducted in English. However, FINRA recognizes that Spanish is the primary language in Puerto Rico and that many Claimants are not conversant in English. Therefore, at FINRA's request, the following firms have agreed to bear the costs of consecutive translation services in the Puerto Rico bond fund cases venued in Puerto Rico in which these firms are a named Respondent and Claimant or Claimant's witnesses are not fluent in English and translation is necessary: UBS, Merrill Lynch, Santander Securities and Popular Securities. In addition, Oriental Financial Services has agreed to consider bearing such costs on a case-by-case basis upon request. Customer-Claimants should make arrangements directly with counsel for these firms regarding translation services. Please note that the agreement is to bear costs of translation when it is necessary, and any disagreements between the parties regarding interpreter services shall be addressed by the arbitration panels.
The Customer Code of Arbitration, Code of Mediation, Uniform Forms Guide, Resources for Parties Representing Themselves and Filing a Claim–Frequently Asked Questions are available in Spanish on FINRA's website.
We are providing this information and the translation of the above-mentioned documents in Spanish as a service to the customers who use or would like to use our forum. If you have questions concerning the meaning or application of a particular rule or law, please consult with an attorney who specializes in securities law. The English versions of the FINRA Dispute Resolution Codes serve as the official versions of our rules.
Service of Arbitrators:
Counsel for Claimants and Respondents have agreed that FINRA should not limit the service of arbitrators who have previously served on a case involving Puerto Rico bonds through Award. Parties, of course, have available to them the FINRA rules on causal challenges and the Director's authority to remove an arbitrator as set forth in Rule 12407.
Costs of Witnesses:
Witness costs will be minimized by setting venue in Puerto Rico, where almost all of the likely witnesses are located. Therefore, FINRA will follow its existing rules concerning witness costs.
The parties and arbitrators are reminded of the availability and use of technology to facilitate hearings. The parties may agree to modify hearing procedures by using technology that promotes efficiency and cost-effectiveness (e.g. videoconferencing and electronic exhibits), subject to the arbitrators’ approval. View more information about videoconferencing.
The arbitrators will be asked to answer an agreed upon set of disclosure questions submitted by the parties as part of the list selection process in order to alert the parties to possible conflicts.
Please also note that any party may request additional information from an arbitrator whose name appears on the arbitrator ranking form. If a party requests additional information about an arbitrator, FINRA will request the additional information from the arbitrator, and will send any response to all of the parties at the same time.
FINRA reminds the parties that they may agree to mediate their cases at any time through FINRA. Parties will not incur a postponement fee should they mediate their case through FINRA.
Parties should direct any questions about the availability of mediation to the mediation department by email.
Last Updated: 9/16/20