Dispute Resolution Statistics

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Arbitration Statistics Through November

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2017 Total: 3,137
Customer: 2,043 (65%)
Intra-Industry: 1,094 (35%)
3,466 4,416 Overall: 14.5
Hearing Decisions: 16.9
Simplified Decisions: 6.5
2016 Total: 3,393
Customer: 2,325 (69%)
Intra-Industry: 1,068 (31%)
3,265 4,765 Overall: 15.1
Hearing Decisions: 16.5
Simplified Decisions: 7.2
2015 Total: 3,135
Customer: 2,132 (68%)
Intra-Industry: 1,003 (32%)
3,174 4,639 Overall: 14.6
Hearing Decisions: 17.9
Simplified Decisions: 8.2
2017 vs 2016 Total: -8% 
Customer: -12% 
Intra-Industry: +2% 
+6%  -7%  Overall: -4%
Hearing Decisions: +2%
Simplified Decisions: -10%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2017 3,137 3,466
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
Year Cases Filed Cases Closed
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
Year Cases Filed Cases Closed
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957
2001 6,915 5,582

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2017 Cases served 2016 2015 2014 2013
Breach of Fiduciary Duty Through November 1,713 1,867 1,721 1,917 1,661
Year-End -- 2,002 1,807 2,064 1,802
Negligence Through November 1,502 1,742 1,606 1,842 1,569
Year-End -- 1,862 1,677 1,977 1,714
Misrepresentation Through November 1,490 1,550 1,435 1,476 1,379
Year-End -- 1,670 1,499 1,593 1,507
Failure to Supervise Through November 1,465 1,682 1,483 1,613 1,362
Year-End -- 1,802 1,554 1,733 1,476
Suitability Through November 1,439 1,495 1,293 1,286 1,144
Year-End -- 1,606 1,364 1,401 1,243
Omission of Facts Through November 1,345 1,294 1,164 1,282 1,129
Year-End -- 1,394 1,216 1,384 1,242
Fraud* Through November 1,245 1,209 1,042 10 --
Year-End -- 1,301 1,089 41 --
Breach of Contract Through November 1,185 1,411 1,378 1,635 1,275
Year-End -- 1,495 1,444 1,755 1,390
Violation of Blue Sky Laws* Through November 477 312 227 -- --
Year-End -- 344 236 -- --
Manipulation Through November 273 218 197 162 145
Year-End -- 236 208 173 161
Unauthorized Trading Through November 252 336 251 218 237
Year-End -- 362 264 239 255
Churning Through November 214 230 235 191 217
Year-End -- 254 247 213 236
Errors-charges Through November 61 53 60 62 63
Year-End -- 56 64 71 75
Margin Calls Through November 58 79 93 74 46
Year-End -- 84 97 83 55
Execution Error Through November 48 82 89 146 133
Year-End -- 85 89 146 133

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Common Stock Municipal Bond Funds Municipal Bonds Mutual Funds Real Estate Investment Trust Limited Partnerships Government Securities Exchange-Traded Funds Variable Annuities Options Corporate Bonds Private Equities Annuities 401(k)** Preferred Stock

Security   2017 Cases served 2016 2015 2014 2013
Common Stock Through November 556 607 568 527 502
Year-End -- 646 610 572 547
Municipal Bonds Through November 482 415 529 523 50
Year-End -- 433 559 553 67
Municipal Bond Funds Through November 474 459 577 644 46
Year-End -- 480 607 684 66
Mutual Funds Through November 394 330 359 353 279
Year-End -- 352 373 369 296
Government Securities Through November 181 93 163 27 20
Year-End -- 96 169 31 25
Limited Partnerships Through November 163 183 75 78 79
Year-End -- 199 79 82 84
Real Estate Investment Trust Through November 162 168 181 210 287
Year-End -- 184 191 232 299
Exchange-Traded Funds Through November 125 127 115 104 92
Year-End -- 133 127 120 99
Variable Annuities Through November 117 104 102 108 152
Year-End -- 115 104 116 160
Options Through November 117 101 122 127 100
Year-End -- 124 128 143 109
Corporate Bonds Through November 108 146 182 61 73
Year-End -- 154 194 66 86
Annuities Through November 107 112 76 99 104
Year-End -- 127 81 105 111
Private Equities Through November 105 105 89 72 103
Year-End -- 114 92 77 108
401(k)** Through November 66 20 -- -- --
Year-End -- 27 -- -- --
Preferred Stock Through November 46 69 133 42 78
Year-End -- 74 142 44 86

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2017 CASES SERVED 2016 2015 2014 2013
Breach of Contract Through November 368 354 360 346 429
Year-End -- 389 373 347 465
Promissory Notes Through November 274 372 386 441 577
Year-End -- 401 401 476 632
Compensation Through November 144 152 132 142 143
Year-End -- 163 140 146 155
Libel or Slander on Form U-5 Through November 122 115 116 102 95
Year-End -- 124 119 110 99
Wrongful Termination Through November 104 117 117 75 111
Year-End -- 127 123 79 117
Libel, Slander, or Defamation Through November 101 124 112 95 93
Year-End -- 124 115 99 101
Commissions Through November 91 57 70 74 82
Year-End -- 60 73 77 85
Suitability Through November 50 17 1 2 3
Year-End -- 15 1 2 3
Breach of Fiduciary Duty Through November 46 16 26 50 72
Year-End -- 18 28 52 78
Misrepresentation Through November 42 21 16 32 23
Year-End -- 21 17 33 24
Clearing Disputes Through November 36 38 6 3 1
Year-End -- 43 6 4 1
Discrimination or Harassment* Through November 32 55 46 42 53
Year-End -- 58 54 43 53
Raiding Disputes Through November 30 36 37 37 21
Year-End -- 42 40 39 21
Unauthorized Trading Through November 26 10 2 2 4
Year-End -- 10 2 2 4
Indemnification Through November 24 14 11 16 17
Year-End -- 14 12 16 17

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2017 (% of Cases) 2016 2015 2014 2013
After Hearing 460 (13%) 593 (16%) 646 (19%) 683 (18%) 792 (18%)
After Review of Documents 120 (4%) 157 (4%) 182 (5%) 208 (5%) 236 (5%)
Total 580 (17%) 750 (21%) 828 (24%) 891 (23%) 1,028 (23%)
Cases Resolved by Other Means 2017 (% of Cases) 2016 2015 2014 2013
Direct Settlement by Parties 1,827 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%) 2,336 (52%)
Settled via Mediation 460 (13%) 433 (12%) 306 (9%) 329 (9%) 315 (7%)
Withdrawn 326 (10%) 341 (9%) 317 (9%) 358 (9%) 482 (11%)
All Others 229 (7%) 275 (8%) 294 (8%) 290 (8%) 297 (7%)
Total 2,842 (83%) 2,861 (79%) 2,633 (76%) 2,919 (77%) 3,430 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2017 322 14% 43% (140 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)
2012 570 18% 45% (255 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2017 123 50% (62 cases) 63 37% (23 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,332
Non-Public 3,972
Total 7,304

Number of Cases and Arbitrators* per Hearing Location Through November

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 258 689 681

Mediation Statistics Through November

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2017 584 675 (83%) 103
2016 555 558 (79%) 109
2015 485 441 (79%) 82
2017 vs 2016 +5%  +21%  -6%