Dispute Resolution Statistics

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Arbitration Statistics Through August

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 2,957
Customer: 1,859 (63%)
Intra-Industry: 1,098 (37%)
2,507 4,908 Overall: 14.3
Hearing Decisions: 16.2
Simplified Decisions: 6.4
2017 Total: 2,288
Customer: 1,515 (66%)
Intra-Industry: 773 (34%)
2,544 4,463 Overall: 14.6
Hearing Decisions: 17.1
Simplified Decisions: 6.7
2016 Total: 2,507
Customer: 1,765 (70%)
Intra-Industry: 742 (30%)
2,329 4,813 Overall: 14.8
Hearing Decisions: 17.0
Simplified Decisions: 7.5
2018 vs 2017 Total: +29% 
Customer: +23% 
Intra-Industry: +42% 
-1%  +10%  Overall: -2%
Hearing Decisions: -5%
Simplified Decisions: -4%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 2,957 2,507
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through August 1,555 1,268 1,403 1,061 1,376
Year-End -- 1,899 2,002 1,807 2,064
Negligence Through August 1,311 1,122 1,307 1,004 1,348
Year-End -- 1,662 1,862 1,677 1,977
Suitability Through August 1,295 1,072 1,102 762 931
Year-End -- 1,606 1,606 1,364 1,401
Failure to Supervise Through August 1,294 1,094 1,275 920 1,148
Year-End -- 1,621 1,802 1,554 1,733
Misrepresentation Through August 1,255 1,080 1,162 874 1,050
Year-End -- 1,663 1,670 1,499 1,593
Fraud Through August 1,133 905 898 605 2
Year-End -- 1,389 1,301 1,089 41
Breach of Contract Through August 1,132 883 1,091 838 1,195
Year-End -- 1,318 1,495 1,444 1,755
Omission of Facts Through August 1,087 973 963 704 901
Year-End -- 1,493 1,394 1,216 1,384
Violation of Blue Sky Laws* Through August 526 342 222 149 --
Year-End -- 547 344 236 --
Manipulation Through August 171 206 173 112 126
Year-End -- 299 236 208 173
Unauthorized Trading Through August 167 194 242 168 160
Year-End -- 263 362 264 239
Elder Abuse* Through August 149 1 -- -- --
Year-End -- 61 -- -- --
Churning Through August 140 176 174 157 141
Year-End -- 219 254 247 213
Errors-charges Through August 58 43 37 36 46
Year-End -- 66 56 64 71
Margin Calls Through August 57 44 51 57 44
Year-End -- 62 84 97 83

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through August 630 317 320 241 328
Year-End -- 565 433 559 553
Municipal Bond Funds Through August 616 317 375 267 437
Year-End -- 558 480 607 684
Mutual Funds Through August 460 272 220 160 197
Year-End -- 447 352 373 369
Common Stock Through August 407 413 464 329 395
Year-End -- 604 646 610 572
Government Securities Through August 317 108 70 45 18
Year-End -- 229 96 169 31
Exchange-Traded Funds Through August 127 108 99 81 71
Year-End -- 131 133 127 120
Options Through August 124 81 80 83 93
Year-End -- 127 124 128 143
Real Estate Investment Trust Through August 120 134 123 131 156
Year-End -- 177 184 191 232
Limited Partnerships Through August 96 127 126 51 63
Year-End -- 183 199 79 82
Corporate Bonds Through August 89 83 108 56 40
Year-End -- 119 154 194 66
Private Equities Through August 72 86 75 62 52
Year-End -- 111 114 92 77
Variable Annuities Through August 70 91 75 78 80
Year-End -- 129 115 104 116
Annuities Through August 65 78 79 55 76
Year-End -- 115 127 81 105
401(k)* Through August 64 52 4 -- --
Year-End -- 69 27 -- --
Structured Products Through August 50 33 37 23 19
Year-End -- 45 57 25 21

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through August 256 271 256 272 266
Year-End -- 403 389 373 347
Promissory Notes Through August 181 186 282 276 342
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through August 119 73 82 80 73
Year-End -- 117 83 115 99
Compensation Through August 108 109 98 90 117
Year-End -- 161 163 140 146
Libel or Slander on Form U-5 Through August 93 92 77 87 77
Year-End -- 136 124 119 110
Wrongful Termination Through August 89 82 80 85 62
Year-End -- 116 127 123 79
Commissions Through August 55 73 36 49 61
Year-End -- 103 60 73 77
Suitability Through August 55 25 3 1 2
Year-End -- 59 15 1 2
Misrepresentation Through August 48 22 9 14 27
Year-End -- 54 21 17 33
Breach of Fiduciary Duty Through August 30 28 11 17 41
Year-End -- 52 18 28 52
Discrimination or Harassment* Through August 28 22 37 39 34
Year-End -- 37 58 54 43
Negligence Through August 26 10 9 11 17
Year-End -- 25 17 21 25
Raiding Disputes Through August 24 22 20 28 31
Year-End -- 33 42 42 39
Fraud Through August 18 11 7 9 0
Year-End -- 26 11 13 1
Indemnification Through August 12 15 10 6 13
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 342 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 84 (3%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 426 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 1,306 (53%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 336 (14%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 229 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 175 (7%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 2,046 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 240 15% 40% (95 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2018 56 18 38 32%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%
2013 122 45 77 37%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2018 184 77 107 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%
2013 377 167 210 44%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 104 41% (43 cases) 39 51% (20 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,436
Non-Public 4,158
Total 7,594

Number of Cases and Arbitrators* per Hearing Location Through August

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 245 736 728

Mediation Statistics Through August

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 352 504 (77%) 119
2017 424 499 (83%) 104
2016 403 414 (76%) 108
2018 vs 2017 -17%  +1%  +14%