Dispute Resolution Statistics

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Arbitration Statistics Through May

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2018 Total: 1,908
Customer: 1,180 (62%)
Intra-Industry: 728 (38%)
1,572 4,799 Overall: 14.1
Hearing Decisions: 16.0
Simplified Decisions: 7.3
2017 Total: 1,365
Customer: 893 (65%)
Intra-Industry: 472 (35%)
1,663 4,413 Overall: 14.3
Hearing Decisions: 15.9
Simplified Decisions: 7.1
2016 Total: 1,487
Customer: 1,048 (70%)
Intra-Industry: 439 (30%)
1,463 4,647 Overall: 14.9
Hearing Decisions: 17.1
Simplified Decisions: 8.1
2018 vs 2017 Total: +40% 
Customer: +32% 
Intra-Industry: +54% 
-5%  +9%  Overall: -1%
Hearing Decisions: +1%
Simplified Decisions: +3%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2018 1,908 1,572
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
Year Cases Filed Cases Closed
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
Year Cases Filed Cases Closed
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2018 Cases served 2017 2016 2015 2014
Breach of Fiduciary Duty Through May 997 714 806 604 854
Year-End -- 1,899 2,002 1,807 2,064
Suitability Through May 870 606 633 424 559
Year-End -- 1,606 1,606 1,364 1,401
Misrepresentation Through May 844 593 656 495 639
Year-End -- 1,663 1,670 1,499 1,593
Negligence Through May 820 647 749 589 846
Year-End -- 1,662 1,862 1,677 1,977
Failure to Supervise Through May 798 628 737 524 726
Year-End -- 1,621 1,802 1,554 1,733
Omission of Facts Through May 731 521 533 404 537
Year-End -- 1,493 1,394 1,216 1,384
Fraud Through May 716 496 510 323 1
Year-End -- 1,389 1,301 1,089 41
Breach of Contract Through May 711 502 621 477 746
Year-End -- 1,318 1,495 1,444 1,755
Violation of Blue Sky Laws* Through May 328 180 137 74 --
Year-End -- 547 344 236 --
Unauthorized Trading Through May 112 118 141 97 90
Year-End -- 263 362 264 239
Manipulation Through May 106 103 109 56 73
Year-End -- 299 236 208 173
Elder Abuse* Through May 99 -- -- -- --
Year-End -- 61 -- -- --
Churning Through May 87 111 118 91 81
Year-End -- 219 254 247 213
Errors-charges Through May 37 20 17 28 28
Year-End -- 66 56 64 71
Margin Calls Through May 30 22 30 32 27
Year-End -- 62 84 97 83

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Common Stock Municipal Bond Funds Municipal Bonds Mutual Funds Real Estate Investment Trust Limited Partnerships Government Securities Exchange-Traded Funds Variable Annuities Options Corporate Bonds Private Equities Annuities 401(k)** Preferred Stock

Security   2018 Cases served 2017 2016 2015 2014
Municipal Bonds Through May 376 141 182 129 176
Year-End -- 565 433 559 553
Municipal Bond Funds Through May 353 131 217 124 248
Year-End -- 558 480 607 684
Common Stock Through May 294 239 269 202 259
Year-End -- 604 646 610 572
Mutual Funds Through May 278 155 112 86 126
Year-End -- 447 352 373 369
Government Securities Through May 177 52 10 12 11
Year-End -- 229 96 169 31
Options Through May 90 48 51 48 54
Year-End -- 127 124 128 143
Exchange-Traded Funds Through May 83 61 63 57 38
Year-End -- 131 133 127 120
Real Estate Investment Trust Through May 76 86 80 80 106
Year-End -- 177 184 191 232
Limited Partnerships Through May 69 77 57 36 42
Year-End -- 183 199 79 82
Corporate Bonds Through May 56 44 58 29 24
Year-End -- 119 154 194 66
Annuities Through May 46 47 56 30 41
Year-End -- 115 127 81 105
Private Equities Through May 45 49 48 39 34
Year-End -- 111 114 92 77
Variable Annuities Through May 41 62 45 42 42
Year-End -- 129 115 104 116
401(k)* Through May 40 33 2 -- --
Year-End -- 69 27 -- --
Warrants/Rights Through May 39 2 5 4 6
Year-End -- 30 13 13 10

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2018 CASES SERVED 2017 2016 2015 2014
Breach of Contract Through May 141 175 159 156 164
Year-End -- 403 389 373 347
Promissory Notes Through May 107 116 164 153 209
Year-End -- 296 401 401 476
Libel, Slander, or Defamation Through May 78 44 48 43 43
Year-End -- 117 83 115 99
Libel or Slander on Form U-5 Through May 70 51 48 50 54
Year-End -- 136 124 119 110
Compensation Through May 65 63 55 58 71
Year-End -- 161 163 140 146
Wrongful Termination Through May 57 48 44 51 42
Year-End -- 116 127 123 79
Suitability Through May 50 6 1 0 1
Year-End -- 59 15 1 2
Misrepresentation Through May 41 10 3 9 18
Year-End -- 54 21 17 33
Commissions Through May 34 44 22 35 37
Year-End -- 103 60 73 77
Breach of Fiduciary Duty Through May 23 13 9 11 25
Year-End -- 52 18 28 52
Discrimination or Harassment* Through May 19 13 25 25 26
Year-End -- 37 58 54 43
Negligence Through May 19 7 4 9 13
Year-End -- 25 17 21 25
Raiding Disputes Through May 15 13 16 18 14
Year-End -- 33 42 42 39
Fraud Through May 12 6 3 7 0
Year-End -- 26 11 13 1
Indemnification Through May 8 7 4 4 8
Year-End -- 25 14 12 16

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2018 (% of Cases) 2017 2016 2015 2014
After Hearing 219 (14%) 512 (14%) 593 (16%) 646 (19%) 683 (18%)
After Review of Documents 51 (3%) 135 (4%) 157 (4%) 182 (5%) 208 (5%)
Total 270 (17%) 647 (18%) 750 (21%) 828 (24%) 891 (23%)
Cases Resolved by Other Means 2018 (% of Cases) 2017 2016 2015 2014
Direct Settlement by Parties 817 (53%) 1,964 (53%) 1,812 (50%) 1,716 (50%) 1,942 (51%)
Settled via Mediation 198 (13%) 493 (13%) 433 (12%) 306 (9%) 329 (9%)
Withdrawn 145 (9%) 348 (9%) 341 (9%) 317 (9%) 358 (9%)
All Others 120 (8%) 240 (7%) 275 (8%) 294 (8%) 290 (8%)
Total 1,280 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%) 2,919 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2018 143 14% 40% (57 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2018 64 42% (27 cases) 23 43% (10 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,412
Non-Public 4,097
Total 7,509

Number of Cases and Arbitrators* per Hearing Location Through May

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 273 801 791

Mediation Statistics Through May

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2018 228 290 (76%) 135
2017 295 308 (85%) 109
2016 285 266 (73%) 109
2018 vs 2017 -23%  -6%  +24%