Dispute Resolution Statistics

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Arbitration Statistics Through February

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 580
Customer: 322 (56%)
Intra-Industry: 258 (44%)
702 4,928 Overall: 13.1
Hearing Decisions: 16.8
Simplified Decisions: 5.8
2018 Total: 809
Customer: 476 (59%)
Intra-Industry: 333 (41%)
610 4,644 Overall: 14.5
Hearing Decisions: 16.2
Simplified Decisions: 6.0
2017 Total: 497
Customer: 305 (61%)
Intra-Industry: 192 (39%)
662 4,538 Overall: 14.5
Hearing Decisions: 16.1
Simplified Decisions: 7.3
2019 vs 2018 Total: -28% 
Customer: -32%
Intra-Industry: -23%
+15% +6%  Overall: -10%
Hearing Decisions: +4%
Simplified Decisions: -3%

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 580 702
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through February 299 395 242 395 253
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through February 281 332 230 339 233
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through February 259 319 219 343 217
Year-End -- 1,935 1,621 1,802 1,554
Breach of Contract Through February 232 278 188 306 200
Year-End -- 1,711 1,318 1,495 1,444
Suitability Through February 216 337 198 298 175
Year-End -- 1,779 1,606 1,606 1,364
Misrepresentation Through February 211 331 201 314 191
Year-End -- 1,775 1,663 1,670 1,499
Fraud Through February 210 299 176 227 125
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through February 194 293 175 238 158
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws* Through February 98 139 63 62 23
Year-End -- 810 547 344 236
Manipulation Through February 56 35 36 55 19
Year-End -- 302 299 236 208
Unauthorized Trading Through February 41 35 42 74 31
Year-End -- 245 263 362 264
Elder Abuse* Through February 32 36 -- -- --
Year-End -- 216 61 -- --
Churning Through February 32 32 34 60 41
Year-End -- 205 219 254 247
Margin Calls Through February 19 12 11 19 17
Year-End -- 85 62 84 97
Errors-charges Through February 12 16 7 9 11
Year-End -- 81 66 56 64

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bonds Through February 103 157 43 99 54
Year-End -- 971 565 433 559
Municipal Bond Funds Through February 101 147 36 103 49
Year-End -- 959 558 480 607
Mutual Funds Through February 95 125 47 45 44
Year-End -- 731 447 352 373
Common Stock Through February 91 120 72 140 83
Year-End -- 579 604 646 610
Government Securities Through February 58 74 18 4 2
Year-End -- 519 229 96 169
Real Estate Investment Trust Through February 40 21 31 29 36
Year-End -- 205 177 184 191
Options Through February 34 38 19 23 26
Year-End -- 150 127 124 128
Exchange-Traded Funds Through February 23 29 16 33 27
Year-End -- 167 131 133 127
Limited Partnerships Through February 18 27 23 25 16
Year-End -- 144 183 199 79
Private Equities Through February 18 19 19 23 15
Year-End -- 111 111 114 92
Annuities Through February 17 13 17 26 13
Year-End -- 101 115 127 81
Corporate Bonds Through February 16 31 19 22 14
Year-End -- 135 119 154 194
401(k)* Through February 16 13 11 -- --
Year-End -- 94 69 27 --
Variable Annuities Through February 14 14 24 19 15
Year-End -- 105 129 115 104
Structured Products Through February 9 10 6 12 7
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through February 67 58 72 81 48
Year-End -- 413 403 389 373
Promissory Notes Through February 38 53 56 77 56
Year-End -- 261 296 401 401
Libel, Slander, or Defamation Through February 36 29 21 28 18
Year-End -- 166 117 124 115
Libel or Slander on Form U-5 Through February 27 21 23 23 20
Year-End -- 135 136 124 119
Compensation Through February 27 20 32 35 18
Year-End -- 168 161 163 140
Wrongful Termination Through February 21 18 25 24 20
Year-End -- 122 116 127 123
Misrepresentation Through February 15 24 1 2 3
Year-End -- 68 54 21 17
Commissions Through February 15 14 24 12 11
Year-End -- 95 103 60 73
Suitability Through February 12 34 -- -- --
Year-End -- 63 59 15 1
Discrimination or Harassment* Through February 11 8 8 13 9
Year-End -- 38 37 58 54
Breach of Fiduciary Duty Through February 10 17 4 2 2
Year-End -- 39 52 18 28
Negligence Through February 10 13 2 2 5
Year-End -- 32 25 17 21
Omission of Facts Through February 7 3 1 1 --
Year-End -- 18 16 7 8
Unauthorized Training Through February 4 7 1 -- --
Year-End -- 13 28 10 2
Raiding Disputes Through February 4 6 5 4 4
Year-End -- 37 33 42 40

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Hearing 94 (14%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Review of Documents 20 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 114 (16%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 419 (60%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 73 (11%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 47 (7%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 41 (6%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 580 (84%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 57 15% 42% (24 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 14 6 8 43%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Result of Customer Claimant Arbitration Award Cases (Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 43 18 25 42%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 17 59% (10 cases) 12 42% (5 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,566
Non-Public 4,315
Total 7,881

Number of Cases and Arbitrators* per Hearing Location Through February

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 237 745 759

Mediation Statistics Through February

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 111 104 (89%) 95
2018 78 115 (76%) 136
2017 111 119 (79%) 120
2019 vs 2018 +42%  -10%  -30% 

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