Dispute Resolution Statistics

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Arbitration Statistics Through May

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2017 Total: 1,365
Customer: 893 (65%)
Intra-Industry: 472 (35%)
1,668 4,413 Overall: 14.3
Hearing Decisions: 15.9
Simplified Decisions: 7.1
2016 Total: 1,487
Customer: 1,048 (70%)
Intra-Industry: 439 (30%)
1,463 4,647 Overall: 14.9
Hearing Decisions: 17.1
Simplified Decisions: 8.1
2015 Total: 1,243
Customer: 811 (65%)
Intra-Industry: 432 (35%)
1,486 4,392 Overall: 14.4
Hearing Decisions: 17.3
Simplified Decisions: 8.5
2017 vs 2016 Total: -8% 
Customer: -15% 
Intra-Industry: +8% 
+14%  -5%  Overall: -4%
Hearing Decisions: -7%
Simplified Decisions: -12%

Historical Statistics for Cases Filed and Closed

Year Cases Filed Cases Closed
2017 1,365 1,668
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
2013 3,714 4,498
2012 4,299 4,877
Year Cases Filed Cases Closed
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
2007 3,238 5,345
2006 4,614 7,212
Year Cases Filed Cases Closed
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957
2001 6,915 5,582

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2017 Cases served 2016 2015 2014 2013
Breach of Fiduciary Duty Through May 714 806 604 854 748
Year-End -- 2,002 1,807 2,064 1,802
Negligence Through May 647 749 589 846 713
Year-End -- 1,862 1,677 1,977 1,714
Failure to Supervise Through May 628 737 524 726 613
Year-End -- 1,802 1,554 1,733 1,476
Suitability Through May 606 633 424 559 512
Year-End -- 1,606 1,364 1,401 1,243
Misrepresentation Through May 593 656 495 639 633
Year-End -- 1,670 1,499 1,593 1,507
Omission of Facts Through May 521 533 404 537 507
Year-End -- 1,394 1,216 1,384 1,242
Breach of Contract Through May 502 621 477 746 552
Year-End -- 1,495 1,444 1,755 1,390
Fraud* Through May 496 510 323 -- --
Year-End -- 1,301 1,089 41 --
Violation of Blue Sky Laws* Through May 180 137 74 -- --
Year-End -- 344 236 -- --
Unauthorized Trading Through May 118 141 97 90 113
Year-End -- 362 264 239 255
Churning Through May 111 118 91 81 90
Year-End -- 254 247 213 236
Manipulation Through May 103 109 56 73 61
Year-End -- 236 208 173 161
Margin Calls Through May 22 30 32 27 21
Year-End -- 84 97 83 55
Errors-charges Through May 20 17 28 28 25
Year-End -- 56 64 71 75
Execution Error Through May 14 36 42 67 73
Year-End -- 85 89 146 133

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2017 Cases served 2016 2015 2014 2013
Common Stock Through May 239 269 202 259 228
Year-End -- 646 610 572 547
Mutual Funds Through May 155 112 86 126 139
Year-End -- 352 373 369 296
Municipal Bonds Through May 141 182 129 176 17
Year-End -- 433 559 553 67
Municipal Bond Funds Through May 131 217 124 248 14
Year-End -- 480 607 684 66
Real Estate Investment Trust Through May 86 80 80 106 124
Year-End -- 184 191 232 299
Limited Partnerships Through May 77 57 36 42 41
Year-End -- 199 79 82 84
Variable Annuities Through May 62 45 42 42 61
Year-End -- 115 104 116 160
Exchange-Traded Funds Through May 61 63 57 38 50
Year-End -- 133 127 120 99
Government Securities Through May 52 10 12 11 11
Year-End -- 96 169 31 25
Private Equities Through May 49 48 39 34 46
Year-End -- 114 92 77 108
Options Through May 48 51 48 54 47
Year-End -- 124 128 143 109
Annuities Through May 47 56 30 41 48
Year-End -- 127 81 105 111
Corporate Bonds Through May 44 58 29 24 31
Year-End -- 154 194 66 86
401(k)* Through May 33 2 -- -- --
Year-End -- 27 -- -- --
Preferred Stock Through May 19 19 16 14 38
Year-End -- 74 142 44 86

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2017 CASES SERVED 2016 2015 2014 2013
Breach of Contract Through May 175 159 156 164 215
Year-End -- 389 373 347 465
Promissory Notes Through May 116 164 153 209 290
Year-End -- 401 401 476 632
Compensation Through May 63 55 58 71 76
Year-End -- 163 140 146 155
Libel or Slander on Form U-5 Through May 51 48 50 54 43
Year-End -- 124 119 110 99
Wrongful Termination Through May 48 44 51 42 54
Year-End -- 127 123 79 117
Commissions Through May 44 22 35 37 39
Year-End -- 60 73 77 85
Libel, Slander, or Defamation Through May 44 48 43 43 31
Year-End -- 124 115 99 101
Clearing Disputes Through May 37 1 0 2 1
Year-End -- 43 6 4 1
Breach of Fiduciary Duty Through May 13 9 11 25 37
Year-End -- 18 28 52 78
Raiding Disputes Through May 13 16 18 14 11
Year-End -- 42 40 39 21
Discrimination or Harassment* Through May 13 25 25 26 18
Year-End -- 58 54 43 53
Misrepresentation Through May 10 3 9 18 12
Year-End -- 21 17 33 24
Negligence Through May 7 4 9 13 7
Year-End -- 17 21 25 11
Indemnification Through May 7 4 4 8 8
Year-End -- 14 12 16 17
Omission of Facts Through May 6 2 3 9 3
Year-End -- 7 8 16 6

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2017 (% of Cases) 2016 2015 2014 2013
After Hearing 212 (13%) 593 (16%) 646 (19%) 683 (18%) 792 (18%)
After Review of Documents 66 (4%) 157 (4%) 182 (5%) 208 (5%) 236 (5%)
Total 278 (17%) 750 (21%) 828 (24%) 891 (23%) 1,028 (23%)
Cases Resolved by Other Means 2017 (% of Cases) 2016 2015 2014 2013
Direct Settlement by Parties 854 (52%) 1,812 (50%) 1,716 (50%) 1,942 (51%) 2,336 (52%)
Settled via Mediation 215 (13%) 433 (12%) 306 (9%) 329 (9%) 315 (7%)
Withdrawn 163 (10%) 341 (9%) 317 (9%) 358 (9%) 482 (11%)
All Others 135 (8%) 275 (8%) 294 (8%) 290 (8%) 297 (7%)
Total 1,367 (83%) 2,861 (79%) 2,633 (76%) 2,919 (77%) 3,430 (77%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2017 155 13% 41% (63 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)
2013 499 18% 42% (212 cases)
2012 570 18% 45% (255 cases)

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2017 61 49% (30 cases) 26 27% (7 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)
2013 128 43% (55 cases) 107 44% (47 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,287
Non-Public 3,942
Total 7,229

Number of Cases and Arbitrators* per Hearing Location Through February

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 265 717 682

Mediation Statistics Through May

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2017 295 308 (85%) 109
2016 285 266 (73%) 109
2015 199 196 (82%) 79
2017 vs 2016 +4%  +16%  0%