Dispute Resolution Statistics

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Arbitration Statistics Through June

Year New Case Filings Cases Closed Open Cases Turnaround Time (in months)
2019 Total: 1,799
Customer: 1,112 (62%)
Intra-Industry: 687 (38%)
2,042 4,813 Overall*: 14.1
Regular Hearing Decisions: 17.3
Special Proceeding Decisions: 5.8
Paper Decisions: 5.8
2018 Total: 2,273
Customer: 1,409 (62%)
Intra-Industry: 864 (38%)
1,888 4,849 Overall*: 14.2
Regular Hearing Decisions: 16.0
Special Proceeding Decisions: N/A
Paper Decisions: 6.9
2017 Total: 1,685
Customer: 1,108 (66%)
Intra-Industry: 577 (34%)
1,984 4,415 Overall*: 14.4
Regular Hearing Decisions: 16.2
Special Proceeding Decisions: N/A
Paper Decisions: 6.8
2019 vs 2018 Total: -21% 
Customer: -21%
Intra-Industry: -20%
+8% -1%  Overall*: -1%
Regular Hearing Decisions: +8%
Special Proceeding Decisions: 0%
Paper Decisions: -16%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

Year Cases Filed Cases Closed
2019 1,799 2,042
2018 4,325 3,756
2017 3,456 3,735
2016 3,681 3,635
2015 3,435 3,489
2014 3,822 3,838
Year Cases Filed Cases Closed
2013 3,714 4,498
2012 4,299 4,877
2011 4,729 6,099
2010 5,680 6,241
2009 7,137 4,571
2008 4,982 3,757
Year Cases Filed Cases Closed
2007 3,238 5,345
2006 4,614 7,212
2005 6,074 9,043
2004 8,201 9,209
2003 8,945 7,278
2002 7,704 5,957

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

Controversy   2019 Cases served 2018 2017 2016 2015
Breach of Fiduciary Duty Through June 981 1,183 920 1,004 763
Year-End -- 2,290 1,899 2,002 1,807
Negligence Through June 884 973 816 936 739
Year-End -- 1,974 1,662 1,862 1,677
Failure to Supervise Through June 818 959 794 917 665
Year-End -- 1,935 1,621 1,802 1,554
Misrepresentation Through June 742 984 771 814 623
Year-End -- 1,775 1,663 1,670 1,499
Breach of Contract Through June 722 830 641 771 601
Year-End -- 1,711 1,318 1,495 1,444
Suitability Through June 708 1,021 774 788 535
Year-End -- 1,779 1,606 1,606 1,364
Fraud Through June 695 864 639 646 417
Year-End -- 1,707 1,389 1,301 1,089
Omission of Facts Through June 664 852 684 675 511
Year-End -- 1,547 1,493 1,394 1,216
Violation of Blue Sky Laws Through June 291 397 228 166 104
Year-End -- 810 547 344 236
Manipulation Through June 166 128 138 137 83
Year-End -- 302 299 236 208
Unauthorized Trading Through June 106 128 146 173 123
Year-End -- 245 263 362 264
Elder Abuse* Through June 101 117 -- -- --
Year-End -- 216 61 -- --
Churning Through June 91 102 127 144 120
Year-End -- 205 219 254 247
Margin Calls Through June 50 38 30 39 46
Year-End -- 85 62 84 97
Errors-charges Through June 33 45 23 23 30
Year-End -- 81 66 56 64

* These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

Security   2019 Cases served 2018 2017 2016 2015
Municipal Bond Funds Through June 338 446 205 263 172
Year-End -- 959 558 480 607
Municipal Bonds Through June 331 462 209 214 168
Year-End -- 971 565 433 559
Mutual Funds Through June 265 341 193 133 105
Year-End -- 731 447 352 373
Common Stock Through June 243 324 297 335 251
Year-End -- 579 604 646 610
Government Securities Through June 188 222 69 16 19
Year-End -- 519 229 96 169
Options Through June 118 103 63 61 65
Year-End -- 150 127 124 128
Real Estate Investment Trust Through June 112 91 103 93 93
Year-End -- 205 177 184 191
Private Equities Through June 63 54 69 60 46
Year-End -- 111 111 114 92
Exchange-Traded Funds Through June 60 104 74 72 66
Year-End -- 167 131 133 127
Limited Partnerships Through June 53 77 98 75 41
Year-End -- 144 183 199 79
Variable Annuities Through June 53 51 73 51 57
Year-End -- 105 129 115 104
Annuities Through June 49 51 58 64 39
Year-End -- 101 115 127 81
Corporate Bonds Through June 44 70 57 66 34
Year-End -- 135 119 154 194
401(k)* Through June 26 45 38 2 --
Year-End -- 94 69 27 --
Structured Products Through June 24 41 21 27 18
Year-End -- 78 45 57 25

* These categories were not tracked for the years in which no data appears.

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSY   2019 Cases Served 2018 2017 2016 2015
Breach of Contract Through June 175 177 203 195 200
Year-End -- 413 403 389 373
Promissory Notes Through June 120 135 138 204 192
Year-End -- 261 296 401 401
Libel, Slander, or Defamation Through June 74 90 51 62 57
Year-End -- 166 117 124 115
Compensation Through June 71 79 77 73 74
Year-End -- 168 161 163 140
Libel or Slander on Form U-5 Through June 60 77 64 59 61
Year-End -- 135 136 124 119
Wrongful Termination Through June 55 65 59 57 61
Year-End -- 122 116 127 123
Commissions Through June 40 42 56 29 39
Year-End -- 95 103 60 73
Misrepresentation Through June 26 42 12 5 11
Year-End -- 68 54 21 17
Discrimination or Harassment* Through June 26 24 16 32 29
Year-End -- 38 37 58 54
Breach of Fiduciary Duty Through June 22 25 17 9 13
Year-End -- 39 52 18 28
Suitability Through June 15 53 12 1 1
Year-End -- 63 59 15 1
Negligence Through June 14 21 8 5 10
Year-End -- 32 25 17 21
Omission of Facts Through June 12 8 8 3 4
Year-End -- 18 16 7 8
Raiding Disputes Through June 11 18 14 16 24
Year-End -- 37 33 42 40
Fraud Through June 9 13 7 3 7
Year-End -- 24 26 11 13

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by Arbitrators 2019 (% of Cases) 2018 2017 2016 2015
After Regular Hearing 288 (14%) 517 (14%) 512 (14%) 593 (16%) 646 (19%)
After Special Proceeding Hearing 5 (0%) N/A N/A N/A N/A
After Review of Documents (Paper Cases) 55 (3%) 130 (4%) 135 (4%) 157 (4%) 182 (5%)
Total 348 (17%) 647 (17%) 647 (18%) 750 (21%) 828 (24%)
Cases Resolved by Other Means 2019 (% of Cases) 2018 2017 2016 2015
Direct Settlement by Parties 1,134 (56%) 2,005 (54%) 1,964 (53%) 1,812 (50%) 1,716 (50%)
Settled via Mediation 254 (13%) 493 (13%) 493 (13%) 433 (12%) 306 (9%)
Withdrawn 176 (9%) 333 (9%) 348 (9%) 341 (9%) 317 (9%)
All Others 108 (5%) 233 (6%) 240 (7%) 275 (8%) 294 (8%)
Total 1,672 (83%) 3,064 (83%) 3,045 (82%) 2,861 (79%) 2,633 (76%)

Results of Customer Claimant Arbitration Award Cases

Year Decided All Customer Claimant Cases Decided (Hearings, Special Procedures & Paper) Percentage Decided of All Customer Claimant Cases Closed Percentage (and Number) of Cases where Customer Awarded Damages
2019 176 14% 44% (78 cases)
2018 359 15% 40% (145 cases)
2017 352 14% 43% (151 cases)
2016 389 16% 41% (158 cases)
2015 455 20% 42% (190 cases)
2014 465 19% 38% (177 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)

Year Decided Customer Claimant Cases Decided (Hearing Only) Hearing Customer Claimant Cases Where Customer Awarded Damages Hearing Customer Claimant Not Awarded Damages Percentage of Customer Award Hearing Cases
2019 137 60 77 44%
2018 274 115 159 42%
2017 272 122 150 45%
2016 272 114 158 42%
2015 319 145 174 45%
2014 305 128 177 42%

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year Decided Customer Claimant Cases Decided (Special Proceeding Only) Special Proceeding Customer Claimant Cases Where Customer Awarded Damages Special Proceeding Customer Claimant Not Awarded Damages Percentage of Customer Award Special Proceeding Cases
2019 4 0 4 0%

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year Decided Customer Claimant Cases Decided (Paper Only) Paper Customer Claimant Cases Where Customer Awarded Damages Customer Claimant Not Awarded Damages Percentage of Customer Award Paper Cases
2019 35 18 17 51%
2018 85 30 55 35%
2017 80 29 51 36%
2016 117 44 73 38%
2015 136 45 91 33%
2014 160 49 111 31%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year Decided Cases Decided by All-Public Panels Percentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded Damages Cases Decided by Majority-Public Panels Percentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2019 74 55% (41 cases) 31 29% (9 cases)
2018 158 42% (67 cases) 58 47% (27 cases)
2017 137 48% (66 cases) 71 37% (26 cases)
2016 145 43% (63 cases) 72 36% (26 cases)
2015 163 47% (77 cases) 84 45% (38 cases)
2014 135 44% (59 cases) 104 38% (39 cases)

Arbitrators by Type and Location

Arbitrator Type Total
Public 3,655
Non-Public 4,233
Total 7,888

Number of Cases and Arbitrators* per Hearing Location Through June

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

We expand arbitrator pools in select hearing locations as case demand requires.

* Arbitrators can serve in multiple hearing locations, thus, these figures cannot be totaled to produce the overall number of arbitrators on the roster.
** These figures include the arbitrators designated on the Local Public Chair list.
*** These figures include the arbitrators designated on the Non-Local Public Chair list.

Special Arbitrator Roster

Arbitrator Pool Name Public Chairpersons Public Arbitrators Non-Public Arbitrators
Puerto Rico Bond Fund 229 785 772

Mediation Statistics Through June

Year Cases in Agreement Cases Closed (Percent Settled) Turnaround Time (in days)
2019 287 303 (86%) 93
2018 270 365 (77%) 126
2017 355 383 (85%) 105
2019 vs 2018 +6%  -17%  -26% 

Pre-Arbitration Requests for Mediation Through June

Year to Date Number of Requests Parties Agreed (%)
2019 94 9 (10%)
2018 91 7 (8%)
2017 140 13 (9%)