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What to Expect

These resources explain what to expect from FINRA's arbitration and mediation processes.

What Investors Can Expect

This video guides an investor through the stages of an arbitration hearing and a mediation session. The Guide (PDF 98 KB) is a written version of the information provided in the video.

What Firms Can Expect

This video guides firms through the stages of an arbitration hearing and a mediation session. The Guide (PDF 95 KB) is a written version of the information provided in the video.

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